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( 2 4 0 ) 8 8 3 - Street Address j a s h a e 2 0 0 4@y a h o o . c o mSummary: To provide administrative and managerial support duties for a specified department. Using the knowledge and skills of organizational procedures, policies and problem solving inquiries. Skills and Qualifications:Data Entry/Word Processing Multitasking Flexibility Residential Care Services Conflict ResolutionWorkplace Violence Prevention Communication-Written/Verbal CPR/First Aid Certified Record Maintenance SkillsAttention to Detail Performance ManagementBusiness Writing Customer Service SupportTime Management Problem Solving & Decision MakingDiversity Awareness Map Reading SkillsMicrosoft Office PowerPointOutlook ExcelProfessional Experience:Department of Public Works - Washington, DC May 2006 to Present Parking Enforcement OfficerEnforce parking regulations to ensure vehicles are parked in compliance with city and state codes, parking rules and regulations.Interpret regulations and make decisions about parking violations.Write/Issue tickets for vehicles in violation by utilizing a computerized ticketing system.Identify vehicles in violation of parking codes, checking with dispatchers when necessary to confirm identities or to determine whether vehicles need to be booted or towed.Maintain close communications with dispatching personnel, using two-way radios or cell phones.Explain proper parking procedures to citizens potentially in violation of parking regulations.Observe and report hazardous conditions such as missing traffic signals or signs, and street markings that need to be repainted and report to supervisorProvide information to the public regarding parking regulations and facilities, and the location of streets, buildings and points of interest.Provide information to individuals on obtaining their vehicle once towed.Prepare written work activity sheets.Provide accurate and honest written and verbal testimony in administrative hearings as needed.Patrol an assigned area by vehicle or on foot to ensure public compliance with existing parking ordinance.Charles E. Young, Inc. - Temple Hills, MD November 2005 to May 2006 Office ManagerManaged daily operation of office.Completed contracts and invoiced clients; prepared follow-up letters.Scheduled meetings and appointmentsOrganized the office layout and order stationery and equipmentMaintained the office condition and arrange necessary repairsPartnered with HR to update and maintain office policies as necessary.Organized office operations and procedures.Coordinated with IT department on all office equipmentEnsured that all items are invoiced and paid on timeManaged contract and price negotiations with office vendors, service providers and organized maintained and archived data, information and records manually and through computer-based applications systematically(alphabetically, chronologically, by subject, etc.).Managed office/facility repositories and record keeping systems for storage, tracking, internal control, and retrieval of information and materials. Prepared and/or updated reports, correspondence and other documents.Structured and organized administrative work to promote the efficient operation of the office.Provided general support to visitorsAssisted in the onboarding process for new hires National Association of Black Social Workers- Washington, DC February 2005 to August 2005 Office ManagerManaged and supported all administrative duties in the office and ensure that office is operating smoothlyManaged office supplies inventory and place orders as necessaryPerformed receptionist duties: greet visitors, and answer and direct phone callsReceived and sort incoming mail and deliveries, and manage outgoing mailDeveloped office policies and procedures, and ensure they are implemented appropriatelyAssisted with office layout planning and office moves, and with managing and maintaining IT infrastructureManaged office budgetIdentified opportunities for process and office management improvements, and design and implement new systemsProvided other administrative support as necessary, including scheduling group meetings, maintaining calendars, doing research, and creating reports Georgetown University OCAF Office- Washington, DC July 2001 to January 2005 Office CoordinatorGreeted and registered conference participants both onsite and offsite locations.Recorded and processed payroll accounts.Prepared payment transactions as well as daily financial reports as required.Received and sort incoming mail and deliveries, and manage outgoing mailOrganized, distributed, ordered and collected resident hall room keys and assembled identification cards.Assembled and distributed welcome packets.Supervised office assistants and various other administrative staff.Inspected resident rooms and requested necessary custodial and maintenance services via OCAF office assistants.Assisted summer conference participants.Prepared and posted directional signs for conferences.Assisted with hiring processMaintained general ledgersGeorgetown University Human Resources- Washington, DC June 2000 to July 2001 Information SpecialistGreeted guest/clients entering office.Provided adequate information and brochures for benefits and employee relations.Answered calls accordingly and transferred to appropriate individual(s); and took accurate messages and placed them in the appropriate staff mailbox.Received and sort incoming mail and deliveries, and manage outgoing mailEntered health, dental and life insurance payments into system database.Entered resumes via internet/mail and walk-ins into system database.Maintained cleanliness of front office.Ordered supplies, faxed and copied documents as needed Education and TrainingGeorgetown University - Washington, DC June 2004Professional Manager CertificateWilson Sr., High School - Washington, DC June 1984 High School DiplomaReferences available upon request |