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Clerical Support Patient Advocate Resume...
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Title Clerical Support Patient Advocate
Target Location US-PA-Wayne
Email Available with paid plan
Phone Available with paid plan
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PHONE NUMBER AVAILABLEEMAIL AVAILABLEObservant, process orientated and accomplished professional with success in running corporate offices and staff within the hospitability field, corporate and public association sector. Currently looking for a more challenge data driven role.ExperienceJune 2022- PresentClerical Support  Genex Services, LLC  Wayne, PAProvides administrative and clerical support to various department manages or staff along with additional administrative detailsExtracts and compiles information for depositions and litigation packetsProvides staffing schedule for current department, including work from home days, coverage for PTO etc.Coordinate messages, schedule appointments, provide information to callers, file maintenance, department office supplies and physical mailResearch, compiles, and proofs word processing assignmentsOperates automated office equipmentAdditionally, assigned to various functional areas of the company for support as neededMarch 2020- June 2022Site Coordinator/Pod Manager  Montgomery County Office of Public Health  Norristown, PAEnsure staff adherence to protocol and safety proceduresDelegate tasks to staff members to ensure efficient process flow at siteEnsure staff competencies through training, demonstrations, and observanceManage Covid-19 vaccine site along with tracking inventory and place inventory requestsCalm disgruntled patients on-siteEnter medical codingScheduled appointments for public to receive COVID testingDecember 2019- December 2020Clinical Aide  Malvern Institute  Malvern, PAMentored and trained new employees on the procedures and protocol of Malvern InstituteAssisted in creating a comfortable, safe, and therapeutic environment for the clients, helping them process through the ups and downs of treatment while maintaining professional boundariesFacilitated and conducted group sessions, challenging clients on their thinking, behaviors, and actions to help them better engage in the community both with others and in groupsDecember 2018-December 2019Volunteer Medical Assistant/Receptionist * CMCVAMC Patient Advocate Office * Philadelphia, PAProvided Customer service, and acted as a health care assistant, for Veterans in the Patient Advocate officeRetrieved voice messages and triaged accordinglyGreeted and interacted with Veterans, and family members to assist in needs as ableAssisted the Advocates in ay and all assignments as needed, retrieving, or sending mail, made call backs to Veterans to provide answers/feedback from messages leftAnswered all inquiries as live receptionist for the office staffCalled extensive list of WWII Veterans to complete surveys from the Patient Advocate officeWorked out of Patient Advocate office, and Primary Care administrative area as workspace availability allowedMarch 2015- March 2022Catering Server  Swig- Event Coordination and Staffing  Wyndmoor, PASet up events in venues or houses for corporate, private affairs including weddings, birthdays, baby showers, wedding showers, and anniversary celebrations etc.Organize all aspects of event from prep to breakdown of down of tables, linens, and all dishware/cutlery/decorations etc.Manage time and flow of catering eventJune 2014- December 2015St. Josephs Hospital (Full Time) * Unit Clerk * 1600 W Girard Avenue, Philadelphia.PACreated and maintained patient appointment schedules/management system using automated systems for multiple clinic areasIndependently resolved a diverse range of difficult issues involving atypical problems and complex situationsComprehensive working knowledge of all clinic processes and proceduresControlled all outpatient activities and ensured every patient received prompt and courteous attentionProvided guidance and initiated appropriate action to address scheduling issues in the clinicsMaintained infection control practices for disease prevention. Follows Life Safety Management procedures, training providedMaintained patient appointment schedules/management system using automated systems for multiple clinic areasArranged and scheduled required training for all assigned Patient Service AssistantsWorks with health care teams to collaboratively coordinate interdisciplinary care of patientsResponsible for scheduling new appointments and follow-up appointments. Answers and initiated courtesy telephone calls to patients as reminders to upcoming appointmentsMaintains electronic as well as physical medical charts. Entered data on spreadsheets using Microsoft Excel/Word types 40 + words per minSchedules consultations from referrals, verify orders and updates patient insurance and demographic informationSupports patient safety standards by ensuring proper protocol is used when identifying patients and protecting the patients health record in accordance with the governing privacy laws including but not limited to HIPAA Laws and the Privacy ActActively participated in team huddles and unit meetingsMade numerous calls each day to coordinate information and actions relating to patient care and servicesPerforms various administrative duties and cross coverage of multiple units in support of the clinical areasInputs and retrieves data using different computer system software programsPromotes and provides excellent customer service orally, via written communication and personal contactResponsible for administrative scheduling and appointment coordination for diagnostic testing, and consultative appointments for many clinical servicesSeptember 2009- May 2012Substitute School Teacher  Montessori School  Wyndmoor, PADesign and implement a curriculum, alphabet, and numeracy. Supporting personal, social, and emotional skillsOrganize learning material and resourcesManage teacher assistantsAddress parent concerns via oral and written communication and progress meetings.Implement behavior intervention plans when appropriateCoordinate care with outside agenciesSkillsMicrosoft Office  CMS  Highly experienced in customer care  Excellent organization skills both within company database management and personal tools  Conflict Management  Data analyticsEducationMAY 2006Coursework in Psychology and Education/Montgomery County Community CollegeActivitiesArt  Travel  Outdoor Activities  Reading

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