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Click here or scroll down to respond to this candidateCandidate's Name
Customer Service/Sales Associate - Wal-MartPetersburg, VA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLETo secure a position that utilizes job training to provide opportunity and growth while making positive contributions to the organizationAuthorized to work in the US for any employerWork ExperienceMetro by T-MobileMetro - Petersburg, VAMay 2022 to September 2022 As a sales rep at Metro I was responsible for providing customers with information such as quotes, orders, sales, shipping and warranties. I was also responsible for assisting customers with making new accounts and setting up their new device.Besides assisting customers I also had to take inventory at the end of the day and make a deposit. Customer Service RepresentativeWal-Mart - Colonial Heights, VASeptember 2021 to January 2022As a Customer Service /Sales Associate, I maximized sales while providing quality customer service. It was my duty to maintain an orderly appearance of my assigned register area while stocking supplies when needed. It was also my obligation as a Customer Service/Sales Associate to count money in cash drawers at the beginning and ending of shifts to ensure that amounts were correct. In addition, it was my responsibility to issue receipts, refunds, credits, or change due to customers. Amazon AssociateAmazon Fullfulment - Dinwiddie County, VANovember 2014 to January 2021 Pack and ship customer orders while adhering to strict safety, quality and production standards. Consistently exceed productivity goals, maintaining an excellent attendance record. Recently received the All Star Associate of the Month award.Perform many indirect jobs within the Pack dept such as: Year over year Ambassador Pack P.A. duties include: Staffing department appropriately with associates in each process path, as well as filling all Indirect roles. Overseeing labor tracking, TOT, engaging associates to give feedback, coding time, filing tickets (IT/ Trouble Tickets). Assisting the AM and Ops team to deliver Headcounts in a timely manner, as well as making labor moves throughout the day as needed depending on workflow/dept. needs. Chasing CPTs---the biggest part of my day is spent making sure that orders are sent out on time! From 11/22 - 12/24 I was also excited to serve as Giftwrap P.A. which was such an oddly rewarding experience. Anyone in RIC2 Leadership reading this knows that GW comes with many challenges & barriers (and this Peak was no different). Duties include: Training Inbound associates on critical roles in Giftwrap so that we have enough people with scan verify & slam permissions. Watching the dept from the front to the back, and moving people around as needed to make sure that all processes (scanning/wrapping/slamming) are being worked in the most efficient way possible. Communicating with Sort department Leads (and also the Operations team) to make sure we don't run out of work. Maintaining a positive, grateful outlook when dealing with (not only) Giftwrap associates, but also our Problem Solvers, for working quickly and helping us succeed in a somewhat chaotic, little bitty department.Inventory Control Specialist (ICS)Wal-Mart - Colonial Heights, VASeptember 2014 to September 2016As an Inventory control specialists Associate I am responsible for the accurate monitoring, ordering and storage of inventory. I supervise inventory control clerks and work with the shipping and receiving with department managers to ensure necessary items are in stock. Dealing with Inventory I develop, implement and maintain comprehensive policies and procedures for inventory control to manage the flow of supplies and merchandise.CookMcDonald - Petersburg, VA2012 to 2013ResponsibilitiesReceived customers pleasantly, took their orders, transmitted to kitchen staff, served, and prepared bills. Prepared food items such as hamburgers as per the established standards. Adhered to the quality and work standards of the chain.Maintained the equipment, such as oven and grill, in proper condition.Maintained cleanliness in the work stations.Assisted the other staff members in taking orders. Analyzed customer complaints and feedback for constant improvements. EducationAOS Computer Electronics in Computer ElectronicsBeta Tech - Richmond, VA2004 to 2005Culinary Arts in Culinary ArtsOld Doiminion Job Corp - Monore, Va2003 to 2004High school diploma or GEDSkills Culinary Experience Food Production Catering Kitchen Management Experience Supervising Experience Warehouse experience Restaurant management Food service Restaurant experience Pricing Communication skills Customer SupportCertifications and LicensesFood Handler CertificationAdditional Information Strong oral, written and interpersonal skills; ability to effectively communicate with diverse populations Ability to work well independently as well as with a team while demonstrating strong problem solving techniques for the overall good of an organization Excellent time management, organizational, and extensive customer service/sales skills Demonstrate broad-based strengths in: Problem Solving Skills Effective Communication Skills Ability to Process Information/Merchandise through Assigned Register System Ability to Provide Valuable Counseling Techniques |
