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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Northfield Dr.Thomasville GA.Street Address
EMAIL AVAILABLECell: PHONE NUMBER AVAILABLEProfessional ObjectiveTo secure a position within an organization that will allow cultivation of business strengths, foster growth and opportunity, and enhance leadership skills.RELEVANT SKILLS & ABILITIES Skill in research and analysis Ability to work independently An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.EXPERIENCEInside Business Consultant:09/2019- Present PPSC Aspire Health Responsible for managing an assigned Group of Customers on these topics: o Managing Customer Qualified Sales and Compliance targets each month;Meeting or exceeding minimum TRV requirementsMeeting or exceeding minimum Generic Compliance percentages o Target selling of Pharmacy Select and other direct contractsPharmacy Select back up generic and supply contractsAspire direct manufacturer contractso Presenting Solutions to customers and encouraging adoption*ex returned goods program*ex* Technology solutions*ex credit card processing*ex* other serviceso Prospect Appointment Setting using Content messaging provided by MarketingSee blog messaging on www.ppsconline.comUse content provided by Marketing DirectorCoordinating with prospect lists provided by Sales Directors each week. o Presenting Content Messaging to customers in coordination with Solutions or Target selling Participate in weekly Inside Business Consultant Team meetings Set example for peers in areas of personal character, commitment, organizational skills, and work habits Other duties as assignedPersonnel Technician III05/2017-08/2019: State of Florida Department of Children and Families, Tallahassee, FL Review all Leave Requests and Certification of Health Care Provider forms to determine eligibility for FMLA Send communication to employee and supervisor regarding the employee's eligibility and designate the leave as such Enter and approve all appropriate FMLA leave requests in People First. Track FMLA leave usage Communicate any changes in the employee's FMLA status to the employee and supervisor Post notices of employee's need for sick leave donations. Collect Requests to Donate forms and review for eligibility to donate. Review Requests to Use Sick Leave Donation forms received for accuracy, completeness, and eligibility Adjust receiving and donating employees' sick leave balances in People First on a biweekly basis Return unused donations to the donorPersonnel Aide:04/2016- 05/2017: State of Florida Department of Children and Families, Tallahassee, FL Process First Notice of Injuries Distribute work via Numara call case tracking system. Receive work from customers via HR email inbox and faxes. Conduct employment verification's, prepare personnel files. Answer screen, and direct phone calls from clients to appropriate persons. Open sort, and distribute incoming correspondence, including faxes, mail, and email. Key Accomplishments: Certificates for most production Highest performer for the months in ticket creation and tickets closure of the months of November, December, January, February, March and AprilAdministrative Associate:06/2015-03/2016, Kellys Services Tallahassee, Fl. Performed general office duties and administrative tasks, according to job orders. Answer and direct phone calls Assist in the preparation of regularly scheduled reports Develop and maintain a filing systemKey Accomplishments: Responsible for being liaison between customers, vendors, and management on a daily basis. Made copies and/or scanned documents. Transferred caller to appropriate department / individuals.Insurance Representative II 01/2013-06/2015,HP Tallahassee, Fl. Handle customer inquiries, complaints, billing questions and payment on claims billed. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions Assisted on other contracts with different states such as Rhode Island and Georgia. Key Accomplishments: Managed a high-volume workload within a deadline-driven environment. Resolved an average of 400 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume). Became the lead "go-to" person for new reps and particularly challenging calls as one of the companys primary mentors/trainers of both new and established employees. Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness. Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.Customer Service Care Assistant:04/2005-12/2012, A.C.S. Tallahassee, Fl.Handled incoming calls from Medicaid providers responding to inquiries, resolving problems, and correcting claim errors.Key Accomplishments: Facilitated call-backs and escalations of billing to act as support staff to better assist supervisors. Researched inquires and logged calls Was responsible for callbacks on escalated calls. Consistently provided support for guidance and training assistance to entry level staff. Assisted customers with filing Florida Medicaid claims, provided eligibility and prior authorizations.Administrative Associate:09/2004-04/2005 Spherion Staffing Tallahassee, Fl. Performed general office duties and administrative tasks, according to job orders.Key Accomplishments: Responsible for being liaison between customers, vendors, and management daily. Faxed time sheets and made copies and/or scanned documents.EDUCATION08/1989-06/1993 Havana Northside High School |
