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PROFESSIONAL SUMMARYSKILLSEXPERIENCEEDUCATIONCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE Miami, FL 33314 Proven team player and adaptable professional, I've honed my skills in clerical support and customer service excellence at Tommy and other reputable companies. Leveraging networking abilities and a dependable work ethic, I've signicantly contributed to enhancing customer satisfaction. Specializing in efcient problem-solving and task management, I aim to bring my track record of success to your team.Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efciency to meet company needs and increase service value. Clerical Support NetworkingFlexible and Adaptable Dependable and ResponsibleDuty FreeHollywood, FLORIDA November 2023 - Present3SIXTYWorked with coworkers to complete tasks. Demonstrated ability to manage multiple tasks while remaining adaptable and exible.Responded quickly to meet customer needs andresolve problems.Copa AirlinesHollywood, FLORIDA March 2023 - November 2023PASSENGER SERVICE AGENTAssisted passengers with check-in proceduresincluding verifying identication documents andissuing boarding passes.Utilized computer systems such as SABRE orAmadeus for booking ights, assigning seats, andprinting tickets.Provided excellent customer service to passengersby responding to inquiries and resolvingcomplaints in a timely manner.TommyMiami, FL January 2022 - January 2023CUSTOMER SERVICEConducted quality assurance reviews on customerservice representatives' performance.Mentored junior associates in providing superiorcustomer service standards.Provided exceptional customer service to ensurecustomer retention.LANGUAGESJose Luis Arrunada, Havana, Cuba May 2015HIGH SCHOOL DIPLOMAJose Miguel Perez Perez, Havana, CubaLAWSpanishFluent