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PHONE NUMBER AVAILABLE EMAIL AVAILABLE Snellville, GASYQUAYLASTACYPROFILEResourceful Customer Service Team Lead with 4 years of experience in directing service operations and enhancing customer experience. Proficient in handling a wide range of customer inquiries via phone, email and live chat. Known for excellent communication skills and a strong ability to resolve issues leading to high customer satisfaction.WORK EXPERIENCECustomer Service Team LeadLabCorp Atlanta, GA2021-PresentLead and mentored a team of 20 customer servicerepresentatives in a high-volume call center environment. Develop and implement training programs that enhanced team performance and service quality. Known for excellent communication skills and a strong ability to resolve issues leading to high customer satisfaction.Customer Service RepresentativeLabCorp Atlanta, GA2019-2021Provided timely and accurate customer support, handling 70+ calls and messages per day in a remote setting. Conduct remote troubleshooting and provide technical assistance for a range of products and services. Managed customer inquiries and resolved issues with a focus on timely and empathetic service.Customer Service RepresentativeVerizon Atlanta, GA2015-2019Assisted customers with account setup, troubleshooting, and product inquiries via telecommuting toolsKEY SKILLS Team Leadership &Development Excellent listener Friendly, courteous, &service oriented Poised under pressure Staff training &coaching Proficient in CRM &Microsoft office Quality assurance Solid written & verbalcommunicatorEDUCATIONAssociate Of ScienceWarner University January 2013