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Click here or scroll down to respond to this candidateCandidate's Name
South Hamilton, MA Street Address
EMAIL AVAILABLE
PHONE NUMBER AVAILABLE
Maturity, motivated and eager to start a new career, serious academics, and not afraid to roll my sleeves
up and work. Extremely motivated to find remote or hybrid work. Multiple years of supervising, training,
sales, lead generation, CRM, customer service, and keyholder responsibility. Excellent researcher which
helps me to procure leads and be fully prepared all sales and customer service situations. Coursework in
oral communication, conflict resolutions, cross cultral communications, statisitcs, relational databases,
money and financial markets, economics, and econometrics all with a grade of B or better. I graduated
International honors society in economics with a communications minor at thirty one years old while
doing student government and tutoring classmates for free to help them pass economics and statistics. I
turned down internships at the State House and Boston Main Streets to care for my late father. Selected
as one of five to represent Umass at the Domestic Leadership the twelve University cohort run by Duke
University. I spent a week in Greensboro North Carolina during winter break doing service work and
research on dynamics of rural homelessness and hunger and during spring break we hosted a team from
North Carolina to do service work and study urban dynamics of homelessness and poverty.
Work Experience
Shift Leader and Key Holder
Cumberland Farms-Hamilton, MA
June 2022 to Present
2yrs 2months
( took a brief leave to further care for my father)
First and Second shift leader, supervising, training, delegating tasks, and keyholder responsibilities.
Person in charge of store while working (only scheduled when manager is not)
Make schedule, manage safe, drop money, and responsible for paperwork
Inventory, ordering, and receiving
Customer service, cooking, cleaning
Please contact Christina Donovan store manager between hours of 6am - 1pm (978) 468-8032
Lead generation and appointment setter
Circle 3 group / Charlie Messer ( Business closed)-Beverly, MA
August 2018 to April 2021
2yrs 8mo
Using CRM Xencall now readymode I was resposnible for lead generation and appointment setting
to buy and sell commercial vehicles, medium to heavy duty construction equipment and heavy-duty
commercial and industrial electrical surpluses.
Build industry and geographic specific phone lists to support the traveling buyers and sellers
Remotely trained and coached other lead generation specialists
Made monthly and quarterly PowerPoint presentations on thel companies and employees performance
Please contact Charlie Messer
PHONE NUMBER AVAILABLE
EMAIL AVAILABLE
Assistant Manager
Panini pizzeria wenham ( closed in 2018))-Wenham, MA
February 2015 to July 2018
2yrs 5 months ( Business Closed)
Training, supervising, and delegating tasks for 5-8 employees per shift
Running FOH and BOH
Interacting with customers
Did anything and everything needed
Payroll and Scheduling
Ordering and Inventory
Made sales and waste reports
Please contact Mike Powers PHONE NUMBER AVAILABLE
Sales , Lead generation / appointment setting, and customer service
US technology pros-Dallas, TX
November 2010 to August 2015
Manage and retain customers
Inbound and outbound sales, appointment setting, and lead generation via phone, email, social media,
and mail
Perform data entry, image resizing and compression for websites as needed
Manage customer spreadsheets
Please contact Shawn Prendergast
PHONE NUMBER AVAILABLE
Education
B.A. in Economics with a Communications minor
University of Massachusetts-Boston - Boston, MA
September 2014 to May 2016
No degree in Liberal arts
North Shore Community College - Danvers, MA
August 2012 to December 2013
Skills
Shift Management (5 years)
POS (10+ years)
Customer service (8 years)
POS (10+ years)
Sales (5 years)
Lead generation (6 years)
Staff training (5 years)
Key holder (6 years)
Statistics (1 year)
Databases (4 years)
Phone etiquette (5 years)
Outbound calling (6 years)
Stata (1 year)
SQL (1 year)
Microsoft Excel (4 years)
Microsoft Access (1 year)
CRM software (6 years)
Xencall CRM now ReadyMode (3 years)
Microsoft Word (10+ years)
Microsoft Powerpoint (3 years)
PCA (4 years)
Care taker (4 years)
Microsoft Office (10+ years)
Outbound Sales (4 years)
Vanillasoft (4 years)
Google Suite (5 years)
Google Docs (3 years)
Slack (1 year)
B2B sales (6 years)
Appointment scheduling (5 years)
Microsoft Outlook Calendar (6 years)
Calendly (3 years)
Certifications and Licenses
ServSafe managerial food safety
April 2024 to April 2029
Assessments
Customer focus & orientation Proficient
August 2024
Responding to customer situations with sensitivity
Full results: Proficient
Retail customer service Proficient
August 2024
Responding to customer situations in a retail setting
Full results: Proficient
Customer service Proficient
August 2024
Identifying and resolving common customer issues
Full results: Proficient
Sales skills Proficient
September 2024
Influencing and negotiating with customers
Full results: Proficient
Outside sales Proficient
September 2024
Understanding and responding appropriately in sales scenarios, and performing common sales
calculations
Full results: Proficient
Attention to detail Proficient
September 2024
Identifying differences in materials, following instructions, and detecting details among distracting
information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.
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