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Click here or scroll down to respond to this candidateCandidate's Name
25 yrs of World Class customer service experienceHarrisburg, PA 17103EMAIL AVAILABLEPHONE NUMBER AVAILABLETo obtain a position at a company where I can grow, learn and apply my experience and knowledge to be a great assett to the company.Willing to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceProduction OperatorThe Hershey Company - Hershey, PAAugust 2022 to PresentMaintain the upkeep and clean around the plant with different daily assignments to complete each day Clerical Assistant IIIPA Department of Transportation - Harrisburg, PADecember 2021 to August 2022ResponsibilitiesProcess vehicle registration and driver's license transactionsPennsylvania and out of state title transfersCollect and record payment for services renderedReconcile cash register and credit card machineField and return calls concerning vehicle registration and driver's license servicesOther transactions as required by departmentInteract with customers to provide information regarding Penn DotRepresent agency in an ethical, professional, courteous mannerBe reliable and dependable team playerFollow JYA policies and proceduresPerformance standards in accordance with (1) Customer Service and Customer Relation Standards, (2) Quality Assurance Program and (3) JYA policies as defined in employee handbook Lead Medical AssistantIngenesisSeptember 2018 to January 2020Duties: Provide leadership to, and daily oversight of, people, projects, and processes for the Department's Medical Assistance Program.Function as the first point of contact for Program Specialists. Provide guidance and assistance to staff for tasks such as: resolving complex issues, processing prior Perform administrative duties as assigned by the Supervisor/Director. Participate in both internal and external (on-site) monitoring of Program Specialists and providers and will share constructive feedback to improve performance or outcome. Ability to create and present training materials and will assist in the development and implementation of departmental policies.Candidate may be assigned to management workgroups and project teams. Assignments will consist of a combination of on-going process responsibilities, standing work group participation and time-limited projects related to the management and operations of all aspects of the Pennsylvania Medicaid program.Analyze program data and complete appropriate reports. Communication experienceProduction Operator IIC&S Wholesale Grocers - Newburgh, NYApril 2015 to August 2018setting up, monitoring, and maintaining machines and equipment used in production lines, responsible for feeding raw materials into machines, operating machines, making minor repairs, replacing parts, and testing finished materials for complianceMembership & Billing AdministratorHighmark - Camp Hill, PAApril 2012 to April 2015Duties: 1) Communicate effectively with internal and external clients to promptly resolve discrepancies in membership and billing information and to promptly provide accurate and timely responses to written, telephone and online inquiries.Maintain membership data by, among other thingsReviewing membership reports for accuracy, reconciling data and updating membership databases as necessaryPerforming additions, deletions, changes in demographic data Resolving membership discrepanciesParticipating in implementation activities for new account setups Perform membership eligibility functions by, among other things, Processing student certifications, disabled dependent certifications, income verifications, creditable coverage, coordination of benefitsReviewing applications/renewals for completeness and accuracy Reviewing ID cards for accuracy, resolving discrepancies, queuing accurate ID cards for distribution Perform various billing activities, such as: Verifying the accuracy of rates between various systems and reportsReconciling invoices to account for membership changes Educating client/member on invoice informationCalculating retroactive premium adjustments and refunds Applying payments to proper client/member accountReviewing and verifying the accuracy of invoices, queuing accurate invoices for distribution Compile data and prepare regular daily and weekly reports Create and distribute membership/billing materials and communications to clients/members Respond to Client Group Administrator phone calls regarding enrollment inquiries and demonstrates ability to handle benefit and claims inquiries as well. Clerk Typist IIDepartment of Transportation - Harrisburg, PAMay 2011 to April 2012Duties: Scheduled meetings and maintained calendars for my supervisor/chief deputy, High Confidential Position, OPF coordinator for the Department of about 1100 personnel files. Booked hotels, air flights and rental cars for Deputy Secretary, Proficient in all Microsoft Office programs. Greeted visitors and directed them to different areas and answered numerous questions, Collect/Sort/Distribute incoming and outgoing mail, Bureau of Human Resources secretary, process travel vouchers for DC, create spreadsheets, Microsoft excel certified, maintain calendars for Division Chief and 12 employees, business email correspondence, work with Chief Counsel on incoming subpoenas and authorization issues, operate office equipment (fax/copier/printer), mail memos/letters, proofread master listing of vacancies for classification and placement, process supplemental employment requests for Commonwealth Employees who already have or will work a part-time job for approval and then submit the approval/denial to the employee, SAP, employment verifications, submit requests to ERMS for archived Office Personnel File, work with legal clerks for employees information, etc. Customer Service SupervisorDelta Dental - Mechanicsburg, PANovember 2004 to May 2010Duties: Provided coaching and cross training on different plans, and handled irate phone calls from subscribers, providers, employers, marketing reps., brokers regarding benefits, claim status, check status whether the claim paid or denied and if the claim denied then I would elaborate on the reason why by researching the plans for specific policies/restrictions, and eligibility. Requires thorough research through multiple screens (approximately 15 screens) to communicate accurate information to the caller to satisfy their concern. Follow-up on certain issues that may need to go to another department for processing. Trained new employees on the system and how to document phone calls and the differences on certain plans that we administer. Attended numerous training sessions on multiple plans that Delta Dental administers ex: AARP/State of CA/PA/NY/WV/DC. Responsible for multiple projects with strict deadlines. ClerkClerical Pool PA State Temporary - Harrisburg, PAJanuary 2001 to July 2001Duties: Microfilm, answered 800 line, business email correspondence with Division Chief's and Executives, Sort/Distribute mail to the entire Bureau of 60+ employees, Accounts Receivable/Accounts Payable, run errands to the capitol, certified teachers/review transcripts, license PA registered athletes, review medical records, maintain call logs, greet customers, personal secretary for the Director of State's Athletic Bureau, scheduled meetings/calendars, travel vouchers and hotel stay, booked state cars, conducted interviews, book cars for travelEducationSome college in Business AdministrationHarrisburg Area Community CollegeFebruary 2003 to May 2004High school or equivalent in BusinessLincoln University - Oxford, PAAugust 2000 to May 2001Diploma in BusinessHarrisburg High SchoolMay 2000Skills Microsoft Outlook (10+ years) Microsoft Powerpoint (9 years) SAP (5 years) Interviewing (3 years) Microsoft Office (10+ years) Typing (10+ years) Epic (5 years) Microsoft Excel (10+ years) Microsoft Access (10+ years) Proofreading (5 years) Workday (3 years) Microsoft Word (10+ years) Google Docs (9 years) Payroll (3 years) PeopleSoft (5 years) Recruiting (1 year) QuickBooks (3 years) Databases HRIS Documentation review English Process improvement Communication skills Insurance verification Computer literacy Word processing Employee evaluation Customer service Knowledge management Computer skills Accounts payable Time management Office manager experience Employee orientation Phone etiquette Medical scheduling Medical terminology Training & development Front desk Continuous improvement Balance sheet reconciliation EMR systems Administrative experience Organizational skills Computer operation Leadership Medical records Human resources 10 key typing Cash handling Cashiering Writing skills ERP systems SharePoint SAP Finance & Controlling Pivot tables Analysis skills Personal assistant experienceMilitary ServiceBranch: ROTCService Country: United StatesRank: CadetSeptember 1995 to June 1996I served in ROTC while I was in High School.AssessmentsMedical Receptionist Skills Highly ProficientFebruary 2020Managing physician schedules and maintaining accurate patient records Full results: Highly ProficientCustomer Focus & Orientation Highly ProficientMarch 2020Responding to customer situations with sensitivity Full results: Highly ProficientScheduling ProficientMarch 2020Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: ProficientVerbal Communication Highly ProficientMarch 2020Speaking clearly, correctly, and conciselyFull results: Highly ProficientData Entry Clerk ProficientMay 2020Maintaining data integrity by detecting errorsFull results: ProficientOrganizational Skills ProficientApril 2020Arranging and managing information or materials using a set of rules. Full results: ProficientCustomer Focus & Orientation Highly ProficientMarch 2020Responding to customer situations with sensitivity Full results: Highly ProficientAdministrative Support CompletedMarch 2020Using basic scheduling and organizational skills in an office setting. Full results: CompletedWorking with MS Word documents FamiliarDecember 2020Knowledge of various Microsoft Word features, functions, and techniques Full results: FamiliarIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
