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SKILLS+ Respectful and Compassionate+ Time Management+ Elderly Care+ Problem-Solving+ Patient Care+ Daily living assistanceEDUCATIONDelgado Community CollegeNew Orleans, LAAssociate Of BusinessAdministration: BusinessAdministrationBlue Cliff College - MetairieMetairie, LA + 02/2014Medical Assistant : MedicalAssistantPROFESSIONAL SUMMARYDynamic professional with a proven track record in elderly care andcustomer service, notably at Caring Services. Skilled in problem-solvingand time management, excel in delivering compassionate patient careand resolving customer disputes, enhancing loyalty and operationalefficiency. Achieved significant improvements in client independenceand satisfaction through respectful engagement and efficient taskhandling. Skilled Care Provider assisting elderly, convalescents, orpersons with disabilities with daily living activities in-home or withincare facility. Keep house by making beds, doing laundry, washing dishesand preparing meals. Advise families and healthcare team regardinghealth concerns, nutrition, cleanliness, and household activities.WORK HISTORYCaring Services - CaregiverBaton Rouge, LA + 05/2020 - 07/2024+ Assisted clients with activities of daily living, promotingindependence and quality of life.+ Cleaned house, ran errands, managed laundry, and completedweekly grocery shopping.+ Assisted with dressing guidance, grooming, meal preparation, andmedication reminders.+ Performed light housekeeping duties to maintain cleanlinessstandards while respecting the patient's personal space.Engaged patients in meaningful conversation, socialization, andactivity while providing personal care assistance.NCO Financial - Customer Service RepresentativeHouston, TX + 01/2017 - 09/2019+ Managed high-stress situations effectively, maintainingprofessionalism under pressure while resolving disputes or conflicts.+ Resolved customer complaints with empathy, resulting in increasedloyalty and repeat business.+ Handled escalated calls efficiently, finding satisfactory resolutionsfor both customers and the company alike.+ Responded to customer requests for products, services, andcompany information.Walgreens - Photo SpecialistNew Orleans, LA + 12/2014 - 11/2016+ Performed opening and closing procedures to keep operationsrunning smoothly.+ Completed complex photo shoots at indoor and outdoor venues.+ Updated tags, displays and signage for special promotions.+ Managed escalated customer orders to meet aggressive deadlinesand special orders.