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Click here or scroll down to respond to this candidateCandidate's Name
Cell: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLEPROFESSIONAL SUMMARYApplication/infrastructure program/ project manager with more than 31 years experience implementing complex, enterprise IT projects for multiple Fortune 500 industries, using various methodologies, while supporting the organization's goalsSpecific expertise in the ability to manage at-risk projects by quickly analyzing the current situation and creating a detailed plan to direct the project back on track as well as putting controls in place to prevent the risk of it failing againStrong servant leadership, interpersonal, relationship-building and negotiation skills enabling me to develop high-performing teams, resulting in a solid track record for completing projects/programs on time and within budget, as well as developing team membersTECHNICAL SUMMARYMethodologies - Agile(Scrum, Kanban), Waterfall, Hybrid, PMBOK, ITILSecurity Compliance PCI (Payment Card Industry), PEN(Penetration) Testing, Identity Management, White Hat, Data loss prevention, 2 Factor Authentication,Skills Miro, JIRA, Confluence, Clarity, Teamwork, DevOps, Microsoft Teams, Microsoft Project, SharePoint, Software Development Lifecycle (SDLC), Testing Automation, Setting up a Program Management Office (PMO), High performing team building, Servant Leadership, ADKAR, Mergers & Acquisitions, Change/Release Management, RFP/RFI, Balanced Scorecard, KPIs,Quality Management - Software Engineering Institutes (SEI) Capability Maturity Modules (CMM) Level/2 & 3CERTIFICATIONS/MEMBERSHIP/EDUCATIONPMP Certification- Member of Project Management Institute (PMI) 2001 2017Multiple Agile/Scrum TrainingServant Leadership TrainingITIL TrainingBachelor of Science; Business Management & Administration Bradley University, Peoria, ILPROFESSIONAL EXPERIENCEJanuary 2021 October 2024BJC, St. Louis, MO IT Technology Project ManagerBJC is one of the largest nonprofit health care integrated delivery organizations in the county, committed to improving the health and well-being of the people and the communities it serves.Implemented CensiTracs enterprise, cloud-based surgical instrument and asset management system at Academic and Alton satisfying BJC IT Strategic PeriOperative priority. This Saas solution is used by PeriOperative departments to track instruments, procedures, and patient level data. Resulted in a two-way interface between Epic and Censis, enhanced reporting/analytics of PeriOperative processes and provide better uptime and reliability of operations.Migrated existing Marketing HRM solution to Mercury Healthcares CRM version 8, multi-tenant SaaS solution. Project included three years of historical data and one year rolling data involving 15 interfaces with various vendors.Resulted in the ability for Integrated Marketing team to create robust smart templates to add links and landing pages to forms, segment by markets using complex criteria to advance to digital marketingManaged a team of 10+ business and IT members through Execution and Close stages of vendor CareDxs Ottr v8 upgrade. Resulted in upgrading hardware and software which is now vendor supported, as well as added a new module for infusionsCompleted the implementation and transitioned to support for in flight project to upgrade vendor Metasyss software and controllers. Resulted in new hardware with appropriate resources and HVAC application that meets BJC standardsInitiated the SEMS/Feedback software upgrade project leading team of 13+ members, standing up new servers, managing vendor to install software, execute testing to prepare for upgraded, vendor-supported software in production. Resulted in new efficient processes and procedures for reporting feedback or safety concernsDecember 2018 April 2020Monsanto/Bayer, Creve Coeur, MO Sr Project Manager (Beacon Hill contractor)Bayer is a global enterprise with core competencies in the Life Science fields of health care and agricultureLed a global team of 40+ members tasked with phasing out a seed treatment chemical due to European Union regulations which banned fungicideResponsible for managing sub-teams to define and implement new alternatives, after passing it through regulatory, legal and stewardship processes, as well as operationalizing the plant operations in four, international regions, while simultaneously reducing pretreated inventory of banned fungicideCreated global processes, communications, and change management procedures to manage the transition as well as future transitions for seed treatmentsMentored Digital Transformation project manager while taking on some specific tasks to help in the strategic adoption of mobile technology in the fields to increase productivity, pipeline processes, and deliver better customer and employee experiencesJanuary 2018 May 2018Mastercard International, OFallon, MO Sr Project Manager (Populous Group contractor)MasterCard International is an industry leader for processing electronic payments connecting financial institutional, merchants and cardholders.Led a team of eight to create a Critical Payment Application Dashboard displaying real-time status of applications as well as which data center the traffic was routed to. Managed timeline/milestones reporting to overall business owner. Reduced downtime instances by 50%Managed infrastructure teams for both commercial and corporate integration of the latest two mergers & acquisitions (M&A).Responsible for corporate workstreams (phone, voice, AV, Mobility/Wireless, Messaging & Collection, Desktop, Network & Servers) and commercial business including migrating M&As to our data centers, building out office space, building in physical and application security standards,Coordinated initial cloud solution for an M&A who is 95% on cloud with their Artificial Intelligence productWorked though requirements for an M&A whose external clients would not be on MasterCards networkFebruary 2014 January 2018EHI, Weldon Springs, MO Program ManagerEnterprise Holdings, Inc. (EHI) is the worlds largest transportation service provider offering a total transportation solutionScrum Master for tablet (Launchpad) Test Automation engineer team tasked with writing automated scrips via the Experitest product SeeTest, as well as Selenium, using Maven, Jenkins, BitBucket and other build tools, allowing a savings in QA resources while improving quality for business teamsFacilitated the prioritization of the Services Jiras the Launchpad team needs completed by managing the Jira workflow through an External Dependencies board and leading meetings with the Service teams.Participated in White Hat Security threats/recommendations to meet PCI coding standardsFacilitated the deployment of a new Payment Processing application integrating tablet with Payment Services team as well as granting firewall access to 3rd party vendorCreated the processes and procedures for how Rental Clients should manage their mobile application release cycles while using Jira and Confluence tools, utilizing my enterprise experience with non-technical team membersRelease Manager for LaunchPad & Airport tablets, creating workflow, release documentation/how-tos, and managing the release calendar in ConfluenceJuly 2013 January 2014MTM, Lake St. Louis, MO Sr. Project Manager (Fusion contractor)MTM is a medical and transportation management company that develops innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective mannerUsing Agile methodology, implemented new LOB software changes to satisfy business contract with New York City Transit software that allowed business to manage transportation trips sent via a daily file.Implemented mobile software code for both Android and iOS for transportation providers to manage their daily trip load.Set up data retention policies for Accounting/Finance/ITManaged Infrastructure teams RFP to select new vendor SaaS package for Contact Management Software. Narrowed choices to three vendors using decision matrix; set up vendors demos for IT team members to allow for rating of those vendors solutionsOctober 2012 June 2013Save A Lot, Earth City, MO Sr. IT PMO Project Manager (Technology Partners contractor)Save-A-Lot is a wholly owned subsidiary of SUPERVALU INC., a Fortune 100 company and one of the largest companies in the United States grocery channelManaged vendor software upgrade and marketing promotions module for project team using Clarity/Innotas software to forecast, budget, and monitor issues, risks, and action itemsDirected a team of five to implement Tableau reporting database for all departments including report specifications, testing and weekly project team meetingsImplemented new vendor SaaS packages for Marketing and Merchandising specifically related to Space Planning, Space Automation, and Promotional Ad PlanningMonitored security risks for new vendors and identity management for software usersMember of PMO SDLC process improvement team creating policy, procedures and a PowerPoint presentation to roll out to all PMsJune 2010 August 2012MasterCard International, OFallon, MO Sr Project Manager (Technology Partners contractor)MasterCard International is an industry leader for processing electronic payments connecting financial institutional, merchants and cardholders.Implemented an e-commerce/Mobile Web Payments solution (MasterPass) for consumers/merchants/partners using Agile methodology to define sprints, create stories, run poker planning meetings/development scrums, manage backlogs, while removing impediments for the team, using the Jira toolStood up five environments in three months as infrastructure project manager by coordinating all infrastructure teams tasks through Microsoft project plans while reporting status at a program level. This project had failed in two previous attempts.Managed the various infrastructure teams to set up 2 factor authentication, as well as data encryption for MasterPass project.Created an RFI for an outsourced relationship with a security vendor for penetration testing of our mobile devicesImplemented new business merchant registration project including online security integration with third party vendorRemediation of PCI (Payment Card Industry) compliance for applications for Risk and mobile/ecommerce, while implementing business-as-usual process improvements for future remediationManaged the Risk ITIL implementation using GSM(Global Service Manager) application including the modules of Service, Incident, Problem, Change, and Knowledge Management to improve customer satisfaction and report on metricsMay 2007 April 2010Essence Healthcare, Maryland Heights, MO Sr. PMO Program ManagerEssence Healthcare is a Medicare Advantage Part D HMO Plan for Medicare beneficiaries.Led 5-7 project managers while implementing new business markets increasing revenue from 120 million to 375 million while compiling with state(Department of Insurance) and federal regulations (CMS/HIPAA)Implemented a Project Management Office (PMO) using PMBOK methodology creating documentation, training and simultaneously mentoring up to ten project managersManaged team of .Net developers (Microsoft Visual Studio) using Agile methodology to implement marketing, member and provider websites/portalsManaged reimplementation of new PBM(Pharmacy Billing Manager) from Argus to PerformRx, managing system set up, issues, compliance, drug formularies, and new business processesMay 2006 May 2007ACS, Dearborn, MI - Sr. ConsultantACS is an international business outsourcing and healthcare consulting Fortune 500 Company.Directed team of 23 to implement healthcare/regulatory changes, including UB92 format change to UB04, ensuring $46 million in remittance every month and avoiding daily regulatory fees while also meeting PMO Service Level Agreement by bringing all projects in on time and within budgetManaged data migration to EMC NAS for successful backups of client data at UMass Memorial hospitalManaged planning & implementation of Disaster Recovery (DR) exercises at hot site while documenting lessons learned and root cause analysisImplemented EMR/ADT interface between Cerner, IDX(GE), and IBM mainframe systems, reducing the number of manually entered patients by 12,500 a monthMarch 2004 May 2006AT&T, St. Louis, MO - Program ManagerAT&T is a global integrated telecommunications and entertainment leader.Assumed ownership of Middlewares mission critical projects, often managing virtual project managers, including offshore resources implementing CMM Level 3 Express Methodology, receiving 100% scores on audits of project documentationSpearheaded Middleware merger initiative between Southwestern Bell & AT&T, reducing duplication and lowering costs by $23 million annually through consolidation of resources & technologiesDirected team of 14 project managers for Call Center Dashboard web project through SDLC process to implement Interactive Voice Response for collections & online payment streamlining customer contact, promoting customer satisfaction, increasing employee efficiency, and providing cost efficient customer support saving company $38 million in first yearJune 2001 - December 2001Caterpillar, Peoria, IL - Project Manager (Technisource contractor)Caterpillar is a heavy equipment manufacturer.Managed RFP (Request for Proposal) process soliciting technical information from multiple vendors resulting in a $1.5 million cost savingsImplemented software support to continue terminology software updates two months after a loss of a key employeeCoordinated Carnegie Mellon Universitys (CME) enhancements for support team to enable project issues to be tracked and resolved in a timely fashionAugust 2000 December 2000AT&T, St. Louis, MO - Program ManagerAT&T is a global integrated telecommunications and entertainment leader.Managed seven cross-functional project managers/teams including offshore development team, focused on the delivery of projects or programs into a finished state, meeting Middlewares procedural process using Waterfall methodologyCoordinated Middlewares CIOs budget process ensuring all data was detailed, accurate and condensed into spreadsheetsResponsible for developing C-level reports in the form of dashboards, PowerPoint presentations, and status meetingsJuly 1996 August 2000Wellspan Health System, York, PA - IT Applications DirectorWellspan Health System is an integrated healthcare delivery system serving Adams-York County regionManaged a $1 million budget as IT Director, reducing costs saving the Medical Group over 100,000 annuallyDeveloped and managed employees into project managers, mentoring them, creating high-performing team using Servant LeadershipCoordinated BPI (business process improvement across physician billing/scheduling processes using GMs Picos process identifying and eliminating 82 areas of waste |
