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Dedicated customer service with 9+ years of experience; 3 years In Property Management, 2 years of experience in multi- family home living and customer satisfaction. Demonstrated ability to work independently, manage multiple tasks and creatively resolve issues. Respected leader of customer service and team work; Exceptional interpersonal and customer service skills with experience working well with people in all walks of life. Motivated and self-driven with a strong work ethic.Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving eciency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.Yardi Voyager SystemsData EntryMicrosoft Oce ApplicationsProduct and service knowledgeTask DelegationEmployee SchedulingOperations ManagementRecruiting and interviewingBSR Summit Housing Hickory ParkApartments College Park, GAAssistant Manager06/2015 - CurrentResponsible for leasing 200 apartmentsConducted apartment tours for potential tenants and answered any questionsMaintained accurate and updated websites and printed materials Provide excellent customer serviceEnsure eective security, storage, and retrieval of all proprietary and client information in accordance with established procedures Sort and classify coded material for lingProcess paymentsProcess work ordersProcess background checksAssist clients with applicationsAssist maintenance with repairs in unitsComplete Move-in and Move-out inspectionsJackson Hewitt Powder Springs,GEORGIAOce Manager12/2022 - 03/2024Developed and implemented oce policies and procedures. Assisted with the preparation of budgets, forecasts and nancial statements.Supervised sta members, organized schedules and delegated tasks. Beverly Forest Apartments and SFH ofAtlantaOn-Site ManagerBegan as a Leasing consultant and was promoted after a month to On-Site Manager due to successfully demonstrating my leasing, professionalism, SummarySkillsExperience10/2014 - 06/2015 and managerial abilitiesOverseer of propertiesScanning and processing bills for multiple properties Provide excellent customer serviceEnsure eective security, storage, and retrieval of all proprietary and client information in accordance with established procedures Sort and classify coded material for lingProcess payments and depositsProcess work ordersProcess background checksProcess EvictionsAssist clients with applicationsAssist maintenance with repairs in unitsComplete Move-in and Move-out inspectionsCorporate administration overseer for vendors and contractors gCrowne Plaza Ravinia01/2013 - 06/2014High Tech InstituteAssociates Degree in Medicine and Science, Massage Therapy 02/2009Training: Completed numerous courses and seminars in customer service, sales strategies, customer awareness, leadership, performance.Skills/Knowledge: Yardi Yoyager Systems, Data Entry, Microsoft Oce Applications Education and Training |