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Click here or scroll down to respond to this candidatePHONE NUMBER AVAILABLEEMAIL AVAILABLEC H R I S H E T T A W H I T T E DP R O F I L E S U M M A R YWith eight-plus years of experience as a Customer Service Representative in the Healthcare domain, I am seeking to secure a position that will allow me to utilize my experience within all facets of customer service, healthcare administration, reception, billing, and claims across diverse industries. Proven skills in customer service, insurance investigation, billing dispute and resolution, and coding compliance, along with excellent time management skills and attention to detail allow for superior work in remote or in-house environments.P R O F E S S I O N A L S K I L L SMicrosoft Office Communication: Verbal & WrittenEffective OrganizationMultitasking And Prioritizing Medical TerminologyCalendar ManagementLean Six Sigma Yellow & Green BeltE D U C A T I O NMasters of Business Administration - FinanceUniversity of West AlabamaDecember 2024Bachelors of Science, NursingUniversity of Alabama at Huntsville2011W O R K E X P E R I E N C ECustomer Solution CoordinatorGulf Guaranty Health - Birmingham, AlWorked with customers daily to resolve issues, increasing customer retention by 25% Provided assistance by telephone both inbound and outbound, email, and chat to customers and business partners concerning the escalated and special request Research, diagnose, assess, and resolve problems or issues timely and professionally within the established service levelAddressed incoming customer inquiries and offered productive solutions that increased customer satisfaction.Updated account information and completed accurate documentation Utilized excellent written and verbal communication skills, with an eye for detail Assisted customers in filing claims as well as making and receiving payments Entered customer service notes into customer files after any contact for future reference 2021-2022Scheduling And CoordinatingElectronic Health RecordsProvided customer service by updating, canceling, rewriting, adding coverage, and explaining current coverage.Produced and reconciled weekly and monthly reports. Handled inbound calls from policyholders and answered inquiries on policy-related issues. Consulted regularly with team members to achieve set goals. Collaborated with Insurance managers to create strategic plans to enhance payment schedules for billing to clientsSuggested and modified reporting procedures to improve inter-department communication Made meaningful suggestions to improve customer satisfaction ratings Customer Service Representative- Remote AgentUnited Healthcare Group; Contracted through Telepeformance 2019-2021 C H R I S H E T T A W H I T T E DW O R K E X P E R I E N C EPatient Service CoordinatorAmedisys Home Healthcare ServicesAnswered an average of 80 calls per day by addressing customer inquiries, solving problems, providing information about our services, and scheduling appointments. Ensured the proper input of demographics and insurance information is entered into the system when scheduling new patients.Made outbound calls: to prospects that did not convert into new patients or did not schedule their treatment plan ablations and physician referrals. Processed patient visits and visiting staff schedules; received orders and referrals from physicians and discharge planners.Maintained communication with patient, caregiver, and discharge planner - if patient hospitalized.Ensured accurate tracking of patient episodes.Performs all essential functions in a fast-paced environment under intense conditions(including but not limited to emotional stress from patients and limited availability and time constraints with physician schedules).2015-2019 |
