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SKILLS Processing Grievance Documentation Personnel Documentation Verification Information Sourcing Employee Data Record Keeping Managing Employee RelationsManagement Scheduling and TimeRecords HR Policies Implementation Employee Engagement Strategies Diversity and Inclusion Payroll Administration Onboarding and Orientation Employee Relations Management Workforce Planning Performance EvaluationAdept at enhancing organizational efficiency and employee satisfaction, my tenure at Crothall Services Group showcased my ability to streamline operations and foster a supportive work environment. Leveraging skills in HR Policies Implementation and Employee Engagement Strategies, I successfully raised staff morale and retention, contributing to a positive organizational culture.WORK HISTORYMarch 2024 - CurrentCircle Care Service ABA Therapist, New JerseyMarch 2020 - January 2024Human Resources Assistant Row NYC, Ny,NYChampioned continuous improvement initiatives within the organization to enhance overall efficiency and service delivery quality across all departments.Enhanced patient satisfaction by implementing personalized care plans tailored to individual needs.Streamlined care coordination for efficient services, resulting in reduced wait times and increased client satisfaction.Managed budgeting and financial planning processes for the department, maintaining fiscal responsibility while meeting operational goals.Raised staff morale by recognizing achievements through awards ceremonies and acknowledging individual contributions during team meetings.Increased employee retention by creating a supportive work environment through regular team meetings and constructive feedback sessions.Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.Filed paperwork, sorted, and delivered mail and maintained office organization.Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database. Answered and redirected incoming phone calls for office. Assisted in payroll processing to ensure timely delivery of paychecks to all employees.Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates. Organized new employee orientation schedules for new hires. Supported HR Manager in strategic planning sessions focused on organizational development and growth.Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.CONTACTNewark, NJ 07112PHONE NUMBER AVAILABLEEMAIL AVAILABLEBold ProfileApril 2019 - December 2023Operations Manager Crothall Services Group, New Jesery February 2016 - December 2019Special Education Paraprofessional Clinton Hill Early Head Start, New JerseySupervised operations staff and kept employees compliant with company policies and procedures.Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.Led hiring, onboarding and training of new hires to fulfill business requirements.Developed and maintained relationships with external vendors and suppliers.Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.Collaborated with teacher to create customized classroom environment integral to students' needs.Monitored student classroom and outdoors activities to promote student safety.Maintained positive attitude and affirmatively communicated with each student. Interacted physically and verbally with students throughout each day. Offered student support through special accommodations, extra assistance, and assessments.EDUCATIONExpected in May 2025Bachelor of Science PsychologyKean University, Union, NJSeptember 2018Associate of Arts Hospitality And Human Resource Management Long Island Business Institute, Flushing, NY Honoree of National Society of Collegiate Scholar GPA: 3.800 |