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Click here or scroll down to respond to this candidateChristine Resley Government Job SeekerStreet Address PHONE NUMBER AVAILABLE EMAIL AVAILABLESummaryDedicated and adaptable civilian government professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. I am eager to contribute to a dynamic team and support organizational goals.Skills Customer Relations Team Team Building Problem Solving Business Development Leadership and Multitasking Military Pay System Active Listening Conflict Resolution Critical Thinking Self-Directed Collaboration MS OfficeWork ExperienceDefense Finance & Accounting Service Cleveland, OH Military Pay Technician08/2018 - 06/2024 Evaluated existing policies and procedures related to military pay administration and recommended changes where appropriate. Coordinated with other departments within the organization to ensure smooth functioning of operations related to military pay process. Reviewed documentation for accuracy, completeness and timeliness prior to inputting data into HUNT system. Provided customer service by answering inquiries from customers regarding their pay issues and concerns. Recorded adjustments to previous pay-related errors and processed and issued paychecks and earnings statements.Defense Finance & Accounting Service Cleveland, OH Customer Service Representative10/2012 - 08/2018 Ensured compliance with applicable regulations concerning the processing of military pay entitlements. Provided support during audits conducted by external agencies such as the Department of Defense Inspector General's Office. Performed data entry of military pay information into the Defense Joint Military Pay System. Verified that all entries are accurate before submitting them to higher authority for approval. Reviewed documentation for accuracy, completeness and timeliness prior to inputting data into DJMS system. Provided customer service by answering inquiries from customers regarding their pay issues and concerns. Trained new employees in company timekeeping systems. Defense Finance & Accounting Service Cleveland, OH Temporary Customer Service Representative09/2010 10/2012 Planned, directed, and coordinated military pay records during busy tax season and updated FITW withholding as requested. Explained designated distribution of 1099R form and specifically how it deals with Annuities, Military pensions, and retirement. Conducted and guided Military Members, Annuitants, and Former Spouses to create a myPay account via the web to retrieve their 1099R tax form. Processed, printed and mailed 1099R tax forms requested by Military Members, Annuitants, and Former Spouses.Nesco Resources Cleveland, OHTemporary Administrative Assistant03/2004 08/2010 Worked as a temporary administrative assistant handling office tasks and other duties that supported operations in a business or organization for a limited amount of time. Answers phone calls, emails, and other correspondence, and relayed necessary information to my supervisor. Enter data into the system when necessary and create spreadsheets to forward to supervisor at the end of the day.Education and TrainingHigh School Diploma06/1969Accomplishments Promoted as a Military Pay Technician after 6 years as a Customer Service Representative Special incentive cash awards for exceptional work ethic. Exceeded quarterly reviews completing more than 70 calls per day. Processed 20 to 30 cases assigned daily with accuracy. Certifications Retired Military Pay Certificate Survivor Benefit Plan Training Certificate Retired Returned Military CompensationCertificate Mandatory Yearly AntiterroristCertificate Mandatory CBRNE Certificate Privacy Act and Personally IdentifiableInformation Certificate Every 2 years FM Creditable ServiceCertificateReferencesReferences available upon request. |
