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Title Customer Service Public Safety
Target Location US-OH-Harrison
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Candidate's Name
Lawrenceburg, IN Street Address
EMAIL AVAILABLE / PHONE NUMBER AVAILABLESUMMARY.Good communication skills and desire to provide good customer service.Was a 91B20 in the military in Germany(medical Corpsman).Have had training in driving medical mini vans and buses equipped with wheel chair ramps and lifts.Familiar with q-restraints and securing seat belt protection.Familiar with GPS and tablet log in.Had state training and testing in Columbus Indiana loading and unloading passengers using various safety equipment.Clean driving record,no citations or accidents for some time.Consider myself a people person as I relate well to others.Have had lots of safety traing over the years with various employers.Main objective has always been to make those I come in contact with feel like they had a good experience whereby they will return.SKILLSCommunication abilitiesAED OperationIntegrity and HonestyFirst AidCPR CertifiedPublic SafetySafety TrainingFull safety complianceStrong client relationsEXPERIENCELake Patrol / Hidden Valley Lake - Lawrenceburg, Indiana 04/2016 - 09/2024 Issued citations to drivers for violations of traffic regulations and laws. Maintained records of all activities performed while on duty. Attained staff feedback to deliver information to superiors for corrective action. Supported positive relationships between community leaders and general public by demonstrating courteous and cooperative behavior when interacting with citizens and visitors. Monitored and investigated suspicions persons and situations and unusual activities. Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.Reported delays, accidents, or other traffic and transportation situations. Performed routine patrol duties within assigned zones or beats. Responded to calls for service from citizens regarding traffic related complaints. Usher / Cincinnati reds - Cincinnati, Ohio 03/2012 - 04/2021 Greeted guests and directed them to their seats.Verified tickets for entry into the venue.Assisted with seating patrons in a courteous and efficient manner. Provided information regarding events, facilities, and services. Ensured that emergency exits were not blocked or obstructed. Maintained order throughout the event venue.Monitored guest behavior to ensure compliance with safety regulations. Informed security of any suspicious activity or persons on premises. WDConducted pre-event inspections of the facility to identify potential hazards or deficiencies. Distributed programs and other materials to guests as needed. Answered questions from guests about events, venues, times.. Adhered to all safety protocols while performing job duties. Performed light cleaning tasks such as sweeping floors and wiping down seating areas between events. Checked coats and bags for prohibited items before allowing entry into the venue. Provided assistance to people with disabilities who require special accommodation. Directed crowds away from restricted areas or hazardous locations. Attended staff meetings regularly to discuss improvements in customer service procedures. Checked assigned sections for cleanliness and assisted in keeping venue clean during, between, and after shows. Determined authenticity and applicability of presented tickets. Complied with health and sanitation practices and procedures. Security Event Staff Member / University of Cincinnati - Cincinnati, Ohio 03/2012 - 12/2020 Greeted guests and checked tickets for entry into events. Ensured that all attendees followed safety protocols and security regulations. Assisted with crowd control, emergency response, and evacuation procedures when necessary. Performed bag checks and monitored prohibited items. Provided assistance to disabled patrons in navigating the venue safely. Responded quickly to alarm activations or medical emergencies as needed. Addressed any customer complaints in a timely manner and reported issues to supervisors. Alerted management if any hazardous materials were found onsite. Intervened in altercations between guests as needed to maintain order and security. Monitored event activities to track schedule and prepare for crowd movements. Stayed in frequent communication with security and event staff to smoothly respond to concerns. Addressed problems quickly and reported clear information while working under minimal supervision. Intervened in fights and other conflicts to de-escalate situations with verbal or physical techniques. Warned persons of rule infractions or violations and evicted violators from premises. Responded to medical emergencies before paramedic and law enforcement arrival. Searched bags manually to identify prohibited items and contraband. Identified suspicious activity to determine appropriate response. Patrolled crowds during events to preserve order and promote security. Provided friendly and professional assistance to employees, visitors and customers. Maintained high levels of alertness throughout shifts. Reviewed guest identification and employee credentials to authorize entry onto premises. Detected emergency situations through keen listening and close observation to respond appropriately to alarms. Usher / Cincinnati Bengals - Cincinnati, Ohio 08/2012 - 08/2020 Greeted guests and directed them to their seats.Verified tickets for entry into the venue.Assisted with seating patrons in a courteous and efficient manner. Provided information regarding events, facilities, and services. Ensured that emergency exits were not blocked or obstructed. Maintained order throughout the event venue.Monitored guest behavior to ensure compliance with safety regulations. Informed security of any suspicious activity or persons on premises. Conducted pre-event inspections of the facility to identify potential hazards or deficiencies. Answered questions from guests about events, venues, times.. Adhered to all safety protocols while performing job duties. Performed light cleaning tasks such as sweeping floors and wiping down seating areas between events. Provided assistance to people with disabilities who require special accommodation. Actively monitored crowd control during large gatherings. Directed crowds away from restricted areas or hazardous locations. Attended staff meetings regularly to discuss improvements in customer service procedures. Checked assigned sections for cleanliness and assisted in keeping venue clean during, between, and after shows. Determined authenticity and applicability of presented tickets. Complied with health and sanitation practices and procedures. Greeted and assisted customers to foster positive experiences. Maintained positive working relationship with fellow staff and management. Maintained safe and clean atmosphere, contacting appropriate staff to handle spills or incidents. Assisted patrons with handicaps to appropriate seating. Event Management Staff Member / Miami University - Oxford, Ohio 01/2016 - 07/2020 Ensured compliance with safety regulations and local laws during events. Provided customer service assistance before, during, and after events. Monitored event progress to identify potential risks or issues that could arise. Responded promptly to inquiries from guests or other stakeholders regarding event details. Greeted and welcomed guests to the event venue.Assisted in setting up chairs, tables, and other decorations prior to the start of the event. Provided information about the event and answered questions from attendees. Maintained order in the event area by ensuring all safety regulations were followed. Monitored crowd flow throughout the duration of the event. Conducted surveys among attendees to gauge their satisfaction with various aspects of the event. Facilitated communication between staff members, volunteers, vendors, presenters and other stakeholders involved in organizing an event.Worked closely with security personnel to ensure safety of all individuals attending or participating in an event. Set up and took down chairs and tables.Greeted or assisted patrons entering or exiting facility. Answered questions about game rules and establishment policies. Communicated directions to patrons for points in or outside of facility. Announced or described attractions to patrons, enticing customers to games and other entertainment. Managed crowds and monitored safety during performances. Monitored activities to enforce rules and safety procedures or arrange removal of unruly patrons. Refused admittance to unwelcome persons or persons without tickets or passes. Tended to patrons with special needs by offering additional assistance. Guided patrons to exits or provided instructions in emergency situations. Traffic Control Flagger / Area Wide Protective Inc. - Cincinnati, Ohio 01/2013 - 07/2017 Directed traffic away from hazardous areas, using signs and hand signals. Ensured that drivers followed all safety regulations while operating in construction zones. Assisted with the setup of cones, barricades, and other traffic control devices. Monitored the flow of vehicles to ensure safe passage for pedestrians crossing streets or intersections. Coordinated with utility crews to minimize disruption of services during maintenance operations. Conducted daily inspections on equipment used in traffic control operations. Operated two-way radios to communicate with co-workers or supervisor regarding changes in traffic patterns or potential hazards.Maintained a high level of visibility by wearing reflective clothing at all times while on duty. Provided assistance to emergency responders as needed during incidents involving motor vehicle collisions or other emergencies.Attended regular safety meetings hosted by supervisors or company representatives. Observed all applicable laws concerning speed limits, parking restrictions, and other regulations pertaining to the operation of motor vehicles.Adhered strictly to safety protocols established by the employer while performing duties as a Traffic Control Flagger.Displayed excellent customer service skills when interacting with members of the public who were affected by road closures or delays due to construction projects. Removed cones, signs and barricades upon completion of work. Collaborated with other flaggers by using hand-held radios to disseminate traffic and safety information. Placed warning and detour signs to alert drivers of alternate routes and dangerous driving areas. Coordinated two-way traffic on single lane roads by placing markers and cones. Adhered to safety and security guidelines when using company equipment and materials. Utilized hand signals, verbal communication and brightly colored signs to direct traffic around construction sites. Wore protective and reflective gear regularly.Distributed traffic control signs and markers at designated points. Warned drivers and pedestrians of hazards using signs, flags, lanterns and hand signals. Collaborated with team members to verify proper coverage at assigned intersections. Held up traffic flow to help students, guardians and pedestrians easily cross street. Chemical Operator / Basf(Emery Industries) - Cincinnati, Ohio 10/1974 - 11/2005 Inspected and monitored processes to ensure compliance with safety regulations. Maintained accurate records of production, process parameters and laboratory results. Checked equipment for proper functioning prior to use. Adjusted process parameters as needed to maintain product quality specifications. Operated various pumps, valves and other related equipment in a safe manner. Ensured that all chemicals were handled safely in accordance with established protocols. Transported hazardous materials according to government regulations and company policies. Troubleshot problems occurring in the manufacturing process by performing corrective action when necessary. Complied with OSHA safety guidelines while handling hazardous material. Cleaned work areas, tanks, vessels, piping systems, filters and other related components as part of routine maintenance activities.Participated in training sessions designed to improve understanding of complex chemical processes. Communicated effectively with supervisors regarding any issues that may arise during operations. Responded quickly to emergency situations involving hazardous materials or equipment malfunctions. Followed standard operating procedures for all tasks performed within the plant environment. Adhered to safety procedures and protocols when using equipment and moving hazardous chemicals. Checked work areas to detect leaks and equipment malfunctions to promote safe operating conditions. Operated various machinery and equipment, including forklifts to perform chemical drumming operations. Operated equipment to transfer chemicals to and from storage tanks. Collected product samples at precise times using correct methods to monitor and analyze chemical processes. Observed gauges, recording instruments and flowmeters to maintain specified conditions. Completed regular inspections of equipment to identify malfunctions and leaks impacting performance or safety. Controlled risks of fire, explosions and burns by carefully following safety protocols. Added neutralizing agents to products and pumped products through filters to remove impurities. Interfaced with PLC control system to manage and monitor blending of raw materials into finished products. Operated fork trucks safely and reported process upsets, chemical releases and security events to appropriate departments.Managed routine upkeep of equipment with basic repairs and lubrication of high-friction components. EDUCATION AND TRAININGBBA: Business And Managerial Economics 06/1970University of Kentucky - Lexington, KYACTIVITIES AND HONORSLove to dance,play golf and fish.Was president of a Square Dance club from 2007-2011 ACCOMPLISHMENTSHave won a few golf tournaments.Caught 3 largemouth bass in excess of 6-1/2 # Have enjoyed dancing for over 65 years.Won a few swing dance contestsCERTIFICATIONSWas CPR and fork lift certified.Digital control systems with Honeywell for chemical monitoring equipment LANGUAGESGerman:LimitedFrench:LimitedBIBLE STUDY -MEN BRIDGETOWN FAITH FELLOWSHIP CHURCH TOOK BIBLE STUDY CLASSES FROM WILLIAM WEGMAN FORMER PRO BASEBALL PITCHER WITH THE MILWAUKEE BREWERSDANIEL SCHLAGELGOOD FRIEND WHOM I FISH WITH.HE FISHES A LOT OF FLA TYPE TOURNAMENTS WILLIAM BAKERFRIEND FOR OVER 50YEARS.HIS WIFE AND MY WIFE HAVE BEEN BEST FRIENS SINCE 2ND GRADE REFERENCESReferences available upon request.

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