| | | 20,000+ Fresh Resumes Monthly | |
|
|
| | Related Resumes IT Director/Project Manager New York City, NY Creative Director Project Management Manhattan, NY Finance Director, Business Development, Project Management Bridgewater, NJ Human Resources Project Manager New York City, NY Graphic Designer, Production Artist, Project Management Somerset, NJ Food Service Project Management Brooklyn, NY Project Management Vendor Jackson, NJ |
|
Click here or scroll down to respond to this candidateEmail: EMAIL AVAILABLE Tel: PHONE NUMBER AVAILABLE Fax:PHONE NUMBER AVAILABLEPage 0 of 5SummaryHighly experienced service delivery leader with over 25 years of proven leadership in project architecture, PMO management, project and portfolio management, strategic planning, cost and price estimating, project risk, audits and qualitative reviews, and stakeholder management. Adept at driving project success, improving processes, enriching staff value, and aligning project outcomes with organizational goals and objectives. Recognized for exceptional ability to rapidly build critical relationships and manage highly complex programs, optimizing resource allocations and fostering a transparent, collaborative team environment. While I have spent the past few years as an independent consultant, I have worked directly for industry leaders in logistics (Kuehne & Nagel), Insurance (Prudential), Management Consulting (KPMG), and Technology Services(Siemens, Microsoft, Intel, McAfee).As a results-driven leader, I have extensive experience in managing large-scale, transformative programs and leading high-performing teams in sales and professional services organizations. My proven track record of delivering complex initiatives across multiple industries, particularly in the banking and financial services sector, instills confidence in my capability to handle complex tasks. Adept at cultivating strategic relationships with clients and stakeholders to distill priorities and needs into actionable strategies. Passionate about staying at the forefront of industry trends, best practices, and emerging technologies to optimize project delivery and team performance. With a solid commitment to continuous improvement and growth, I excel at driving enterprise-wide initiatives, fostering collaboration, and promoting individual accountability. This commitment, coupled with my expertise and leadership acumen, positions me to drive success in PMO and professional services leadership roles, delivering impactful results and sustainable value. Core Competencies Project and program design & architecture Stakeholder engagement Relationship management Executive presentation and communications Partner & vendor management Cross-culture/discipline organizational team leadership Strategic planning AI use and enablement for process improvement PMO design, development and management Risk management planning & monitoring Change control & management Conflict resolution & escalation management Cost & impact analysis & estimation Project budget and financial controls Agile, waterfall, and hybrid methodologies Data driven decision making Project portfolio management Critical and creative thinkingBusiness & Technical Training AI Enablement CRISC Certification Program PgMP Certification Program (In Progress) Certified Agile Scrum Master PMP & PMBOK Bootcamp Financial Reporting & Auditing Project Risk Management Performance Management Helping Clients Succeed Six Sigma Concepts GAAP Accounting & Reporting Standards Gartner Group TCO Manager Gartner Group IT Audit Methods System Development Life Cycle GAAP & Financial Records SEI Capability Maturity Model LBMS Project Management & Controls Software Quality Assurance (SQA) CRM: Building Equity Building Customer Value: Sales EngagementPortfolio Management, Program Management, Project Management, Engagement Management, Service Delivery, Migration, Cybersecurity, Microsoft Office, Microsoft SharePoint, Microsoft Project, Microsoft Visio, CA Clarity, HP Project Portfolio Management, Risk Management, IT Audit, Project Audit, Risk Audit, Data Migration, PMO Design, Strategy, Negotiations, Planning, Reporting, Procurement, Vendor Management, Relationship Management, Cloud, Consulting, Leadership, Sales, Support, Customer Success, Financial Forecasting, Transformation, Asset Management, Identity Management, Budgeting, Fiscal Accountability, CRM, Marketing and Promotion, Recruiting, Staffing, Team Management, Process Re-engineering, Logistics, Project management methodology, Scrum, IT Security, Infrastructure, Application, CRISC, PgMP, PMP, CSM, Service Now, AI, Artificial Intelligence, AI Enablement, Professional Memberships:BIO & WORK HISTORYChris BergmanEmail: EMAIL AVAILABLE Phone: PHONE NUMBER AVAILABLEPage 1 of 5Program Director Professional ServicesBMS Corporation (Greater New York Area)Jan 2022 PresentWorked with SMB and Enterprise clients to lead technical teams delivering technology products and services. Identifying and evaluating project opportunities; preparing, presenting, and negotiating services agreements and statements of work; leading teams to successfully migrate, implement, and coordinate the delivery of new services and software; managing all essential PM functions; and following PMIs knowledge areas. Key Achievements Provided business advisory services to a start-up company, contributing to a 7-figure annual growth rate over three years. Successfully led AI integration initiatives, resulting in a 30% increase in operational efficiency for client organizations. Implemented advanced cybersecurity measures for the City of New York, significantly reducing network vulnerabilities and compliance issues.Key Client Portfolio Viox.AI (Sr. Advisor - Business Transformation Program) Binary Advisers (Program Lead - AI Integration Service Offerings) Bank of America (Sr. Change Management Lead N. America) City of New York (Cyber Project Lead - Housing Authority/Cloud Migration) Regional Manager Consulting ServicesMcAfee LLC (New York, NY)Feb 2018 Jan 2022 (4 yrs)Led Cybersecurity consulting services for large enterprise organizations, leading teams of project/engagement managers, architects, engineers, and cybersecurity practitioners in support of selling and delivering professional services in the U.S. Northeast and Mid-Atlantic regions. This resulted in double-digit YOY revenue growth and solid relationships with sales, product management, and customer success organizations. Staffing, pricing and cost management, and financial forecasting/reporting, providing senior management with performance metrics that led to higher productivity and greater profitability; Development and presentation of creative service solutions and offerings to tier-1 clients; managing executive relationships with strategic accounts, simplified escalation and significantly reduced communication issues.Key Achievements: Drove regional revenue growth by more than 20% year-over-year through strategic account management and new service offerings. Led successful endpoint security migration for major financial institutions, improving threat detection by 60%. Implemented innovative service solutions that increased customer satisfaction scores by 40%. Key Client Portfolio Baker Hughes (IT Security Migration & Implementation Program) Merck (IT Security Suite Migration Program) Merck (Incident Management - AWS Cloud Network Security Upgrade) Bank of America (Endpoint Security Migration Program) Citibank (Endpoint Security Migration Project) State Street Bank (DLP Migration Program)Managing Consultant State & Local GovernmentIntel Security (New York, NY)Jul 2015 Feb 2018 (2 yrs 8 mos)Reporting to the Regional Services Director, Accountable for product pre-sales support and service delivery for New York City and state governmental agencies.Key Achievements Spearheaded a comprehensive cybersecurity program for NYC, resulting in a significant reduction in security risks and incidents. Successfully managed designing and deploying endpoint security environments (Dev, Live, BCM) to NYCs Next Generation 911 services across multiple agencies. Developed and executed a transformation strategy that modernized legacy organizational and functional structures while maintaining critical services.Email: EMAIL AVAILABLE Phone: PHONE NUMBER AVAILABLEPage 2 of 5Key Client Portfolio State of New York (Managing Consultant/, MTA/Cybersecurity Program) City of New York (Program Director, NYC Cyber/Transformation Program) City of New York (Sr. Program Manager Multi-Agency/NG911 Endpoint Security Program) Managing Partner Professional ServicesNY Management Associates (New York, NY)Jan 2009 Jul 2015 (6 yrs 7 mos)Responsible for negotiating/securing new contracts, leading, planning, managing, and reporting on progress on global platform transformation, and technical and business process improvement engagements for enterprise clients, predominantly in the financial industry.Key Achievements Led a global logical security risk program, reducing potential breaches by 70% for a significant financial services company. Led on and offshore teams to build tools for managing the migration of Microsoft Office files and new platform, minimizing reconstruction efforts and rework. Established a PMO office that improved project success rates by 40% and reduced budget overruns by 30%. Led the architecture and engineering requirements and project planning for a primary computing platform migration, reducing rework and improving communications between the various project teams. Led the building of a custom toolset and migration plan that simplified file migration, reduced the risk of data loss, and allowed end-users to migrate their files directly by submitting them through a regional custom application. Reconstructed the professional services organization of a key Microsoft partner, improving efficiencies by reducing redundant processes, procedures, and tools and enhancing estimating, staffing, and pricing models, reducing risk and increasing profitability.Key Client Portfolio Marsh & McLennan Companies (Sr. Program Manager Global Logical Security Risk) Jefferies (Global Program Manager MS Office Migration) GPM Technical Solutions (Program Architect PMO Office) Bridgewater Associates (Sr. Project Manager IT Transformation) BNY Mellon (Global Project Manager MS Windows Migration) Credit Suisse (Global Project Manager MS Office Migration) Computer Associates (Sr. Project Manager Financial App Migration) Binary Tree (Business Transformation Lead- Business Restructuring Program) Director U.S. Financial ServicesMicrosoft Corp. (New York, NY)Feb 2004 Jan 2009 (5 yrs)Reporting to the Chief Technology Officer and the National Executive of the Financial Services Group (FSG), led a national team of Principal and Senior Project Managers and their teams of principal consultants, architects and vendor staff, with fiscal accountability over the U.S. Financial Services project portfolio; Accountable for contract negotiations with key accounts, vendor selection, and management, overall customer satisfaction and quality of service, and executive reporting; expanded the role of the PMO, and successfully drove the FSG PMO value proposition and adaptation of Microsofts Service Delivery Methodology (SDM) internally across Microsofts diverse product teams and sales organization; Personally formalized and conducted pre-engagement risk reviews, project portfolio governance including continuous risk and performance management reviews, budgetary & financial forecasting and status reporting; Established and led client PMOs for 2 of Microsoft's largest FSG clients. Collaboratively developed compelling, client-validated engagement strategies and statements of work and led contract negotiations from pitching through acceptance, including meticulous internal/client legal and business reviews. Key Achievements Redesigned Microsofts Financial Services PMO, improving project success predictability, increasing delivery efficiency by 35%, and significantly reducing project failure/loss risk by more than $5M. Earned Microsofts Enterprise Services MVP award for negotiating and closing the largest migration from Domino to Exchange, successfully leading the migration of over 200,000 users from IBM Domino/Lotus Notes to Microsoft Exchange/Outlook/SharePoint, resulting in $10M annual savings. Implemented a risk management database redesign that improved data accuracy by 50%, reducing processing time by 60%. Key Client Portfolio JP Morgan Chase (Global Lead IBM Dominos/LotusNotes -Microsoft Exchange/Outlook/SharePoint Migration) JP Morgan Hedge Funds (Program Lead Fund DB Redesign & Data Migration) CitiBank (Program Lead Risk Management Database Redesign & Data Migration) Email: EMAIL AVAILABLE Phone: PHONE NUMBER AVAILABLEPage 3 of 5Principal / Managing ConsultantBergman Management Services (Old Tappan, NJ)Dec 2002 Feb 2004 (2 yrs 3 mos)Led contract consulting engagements for enterprise clients. Key Achievements Engineered and deployed a centralized application knowledge base for Chase Card Services, enhancing information accessibility by 40% and slashing troubleshooting time by 25%. Spearheaded a comprehensive Windows migration project for Credit Suisse-First Boston across the Americas region, delivering the project 15% under budget and three weeks ahead of schedule. Executed a detailed Windows Business Assessment for MetLife, uncovering potential cost savings of $3.5 million over three years through strategic IT investments and process optimizations. Key Client Portfolio Chase Card Services (Sr. Project Manager Application Knowledge Base) Credit Suisse-First Boston (Americas Regional Project Manager Windows Migration) MetLife (Principal Consultant Windows Business Assessment/REJ Study) Managing DirectorAlphaNet Solutions, Inc. (Cedar Knolls, NJ)January 2000 December 2002 (2 yrs)Reporting to the CEO, responsible for overseeing all service delivery sales and operations, establishing and building the firm's Enterprise Technology Solutions practice, reengineering management tools, workflows, and processes; Providing technical solutions and services to enterprise clients in the NYC/NJ market; Developed productized service offerings, presented Board of Directors with business plan and produced marketing collateral for launching the service offerings; Developed IT audit and new technology readiness procedures; managed and trained staff, expanded current client penetration strategy to include solution offerings and re-established/formalized partner relationships. Key Achievements Conceptualized, developed, and launched the Enterprise Technology Solutions practice, driving a 35% surge in company revenue within the first year of implementation. Orchestrated the reengineering of management tools and workflows, resulting in a 28% boost in operational efficiency and a 20% reduction in project delivery timelines. Led the successful execution of large-scale Windows OS migrations for Fortune 500 companies, consistently exceeding client expectations and achieving a 100% satisfaction rate. Implemented strategic account management practices that elevated the client retention rate from 75% to 92%, fostering long- term partnerships and recurring revenue streams.Key Client Portfolio Kraft Foods (Program Executive Windows OS Migration) Mercedes Benz (Program Executive- Windows OS Migration) MTA (Program Executive Custom OT Windows implementation) Consulting Practice ManagerSiemens Business Services (New York, NY)Jan 1999 Jan 2000 (1 yr 1 mo)Reporting to the Director of Consulting, Served as Project/Quality Delivery Executive for all key account projects and Windows migration programs; Servicing Fortune 500 clients in the NY metro area, managing a diverse team of 42 engineers, consultants and project managers; implemented sales support model (pre-sales thru post-sales);co-authored national solution offerings; Introduced consultative processes and developed engagement management model/methodology for service delivery; Developed proposals, statements of work, client presentations and staffed all systems & infrastructure projects; Accountable for cooperative client management; Responsible for strategic partner relationship with Microsoft. Key Achievements Implemented a sales support model that assigned services/project managers to sales/account managers, increasing win rates on proposals by 40% and improving client satisfaction scores by 25%. Developed and implemented an engagement management model that improved project profitability by 18% and reduced delivery timelines by 15%. Cultivated and managed a strategic partnership with Microsoft, resulting in a 30% year-over-year growth in Microsoft-related service revenues and positioning the company as a preferred service provider. Key Client Portfolio Random House (PMO Architect - Designed & built scalable PMO structure for clients IT projects) Email: EMAIL AVAILABLE Phone: PHONE NUMBER AVAILABLEPage 4 of 5 Morgan Stanley (Project Executive - Global Windows Migration) MetLife (Project Executive Global Windows Migration) Intl. Institute of Education (Project Executive - Global Windows Migration) Project Leader / PMO ManagerKPMG, LLP (Montvale, NJ)Nov 1997 Dec 1998 (1 yr 2 mos)Reporting to the Director of Architecture, established & managed PMO for the firms Microsoft Transformation program, focused on migrating 28,000 users from numerous legacy back and front-end platforms to Microsofts client/server platforms. Responsible for developing and implementing core PMO processes & tools, tracking & managing issues, budget/accounting reporting, vendor management/audits, recruiting, and scheduling. I also designed and implemented a firmwide integration process and web portal with management approval workflow and a toolkit for the IT and program leadership team, chaired the firms IT Process Advisory Group, and represented IT technical and operational organizations. Key Achievements Developed and implemented core PMO processes that improved project visibility, reduced budget variances by 30%, and provided greater visibility to senior management on project progress. Successfully migrated 28,000 users from disparate platforms to Microsoft, completing the project on time and 5% under budget. Designed and launched a firmwide project integration process and web portal, increasing collaboration efficiency by 40% and reducing approval times by 50%; Chaired the firm's IT Process Advisory Group, introducing best practices adopted across multiple departments, leading to a 20% reduction in IT-related issues. Principal / Managing PMO ConsultantBergman Management Services, Inc. (Old Tappan, NJ) Jul 1994 Nov 1997 (3 yrs 5 mos)Independent contract consulting engagements for enterprise clients, predominantly in the Insurance industry, leading global platform migration and implementing/managing PMO organizations, workflows, and processes. Key Achievements Spearheaded a critical network backbone replacement program for Wyeth Labs, resulting in a 200% improvement in network performance and a 75% reduction in system downtime, significantly enhancing operational efficiency. Established and led a comprehensive IT Infrastructure PMO for American Home Products, driving a 40% improvement in project success rates and achieving a 25% reduction in IT-related costs through streamlined processes and improved resource allocation. Developed and published an industry-leading Solution Delivery Methodology for Alliance Consulting Group, adopted as the company standard and led to a 35% improvement in project delivery efficiency across all departments. Key Client Portfolio Wyeth Labs (Sr. Program Manager Network Backbone Replacement Program) American Home Products (PMO Manager Build and lead IT Infrastructure PMO) Alliance Consulting Group (Principal Consultant Develop & Publish Solution Delivery Methodology) Division Sales ManagerGeiger Bros. (Lyndhurst, NJ)Jun 1990 Jul 1994 (4 yrs 2 mos)Reporting to the Regional VP, led division's sales, marketing, and operations for this promotional marketing firm, supervising a sales/support staff of 40 in New York & New Jersey; Led audit for work-flow automation project; Implemented sales force automation for region; Prepared and implemented five 5-Yr business plan, revised annually; Significantly reduced operating costs leading to a triple-digit increase in marginal profit; Established domestic and international sources for new products; Compiled and analyzed sales and market data; Automated order processing environment; designed & provided training to staff on task and document automation. Key Achievements Developed and executed a 5-year business plan that nearly doubled revenue, remaining on-target or ahead of plan throughout tenure,. Led a workflow automation project that reduced order processing time by 60% and improved order accuracy by 40%. Established new domestic and foreign product sources, expanding the product line and increasing gross margins by 20%. General Sales Manager, U.S. EastTNT North America (Toronto, CA)Feb 1987 Jun 1990 (3 yrs 5 mos)Reporting to the Americas VP, Complete fiscal & operational responsibility for planning, launching, and managing new Email: EMAIL AVAILABLE Phone: PHONE NUMBER AVAILABLEPage 5 of 5regions for Thomas Nationwide Transport, a major global logistics firm. Responsible for business development and client /vendor contract negotiations, including financial and logistical planning and forecasting; Developed competitive strategy analysis and comprehensive market penetration plan; Established local, regional, and international distribution channels; Designed MIS controls and reporting mechanisms. Key Achievements Successfully launched and managed the U.S. Eastern region operation, achieving profitability within the first six months. Established a network of local, regional, and international distribution channels, improving service coverage, reducing COGS by 40%, and reducing delivery times by 20%. Designed and implemented MIS controls and reporting mechanisms that improved operational visibility and decision-making, leading to a 25% reduction in internal operational costs. Regional Sales ManagerKuehne & Nagel International (Montreal, CA)Jul 1981 Dec 1986 (5 yrs 2 mos)Reporting to the Regional VP, Accountable for sales and marketing for this global logistics firm., forecasting, budgeting, and target attainment. Trained, supervised, and monitored sales activities for a sales staff of 16; Designed and implemented marketing and sales programs (including market penetration, key account solicitation and retention, and account performance management); Developed strong relationships with agents and affiliates in Asia and Europe; Ranked "Top national sales executive" for 3 consecutive years, in revenue and margin growth; Designed and implemented innovative pricing strategies, resulting in a 110% increase in profits. Key Achievements Ranked as "Top national sales executive" for three consecutive years, consistently exceeding revenue & margin targets. Designed and implemented innovative pricing strategies that resulted in a 110% profit increase over two years. Developed and executed marketing and sales programs that increased market penetration by 40% and improved key account retention rates to 95%. Built strong relationships with agents and affiliates in Asia and Europe, leading to a 60% increase in international shipment volumes. Trained and mentored a sales team of 6, improving overall team performance by 30% and reducing turnover by 50%. Education Global Systemic Risk (Princeton University) Course completion 2023 Nutritional Science (Stamford University) Course completion 2022 Psychology (Chapman University) Course completion 1979 Basic Electricity & Electronics (U.S. Naval Training Ctr- Class-A School) Course completion 1977 Naval Weapons Systems (US Naval Training Ctr- Class-B School) Program completion 1977 Secondary Education (Teaneck High School) Graduated 1976 Certifications & Studies Generative AI Course Completion 2024 Intro to AI Course Completion 2024 PgMP certification is currently underway - 2024 Agile Certified Product Owner course completion in 2023 CRISC program - course completion 2018 Agile CSM certification completion in 2016 PMP certification completion in 1997 |
