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Click here or scroll down to respond to this candidateC H R I S T I N A L . KRAUSEStreet Address Lakeview DriveBonner Springs, Kansas Street Address
Cell: PHONE NUMBER AVAILABLE EMAIL AVAILABLESummaryA goal-oriented Relationship Manager who is an excellent multitasker. A diligent account manager who pays close attention to details. Meets client needs, and effectively works as a team player as well as working independently. A professional who works effectively with multiple vendors.ExperienceAdvent HealthCustomer Service Specialist Feb 2024 to Aug 2024 Front desk duties check in patients as they arrived. Collected insurance and all monies needed for the visitAdministrative duties as needed scanning, filing, data entry as required. Keeping all records in Epic andOnBase system. Registered patients when needed for their appointments. Answered phone calls.Canteen/Compass Group Inc.Accountant Associate Jul 2021 to Feb 2024Process all phases of billing for vending and coffee accounts. Collect receivables for billing for incoming accounts. Filing. Answering heavy phones. Dispatching calls for tech support for service for repairs. Keeping calendars up to date. Run weekly reports for reconciliation for closings. Heavy data entry.University of Kansas Physicians Health System.Administrative Assistant to Physicians Jan 2012 to Jun 2021Processed all phases of clinical dictation for the Department of Neurology. Liaison for building maintenance needs for the office. Maintained and ordered all office supplies. Worked with Print Services for all printing needs. Answered busy phones. Distributed incoming mail to all doctors and nurses. Assisted with other various needs for the office. Completed all clinical dictation for doctors of the Obstetrics and Gynecology and Reproductive, Endocrinology & Infertility Department. Maintain all Doctors calendars and on-call schedules. Schedule surgeries for patients, work with all phases of clinical staff. Process receipts for PDF/Expenses for reimbursements. Obtain benefits for patients for the clinical services and surgeries while using CPT/Dx codes. Coordinated Generalist monthly meetings. Assist other Administrative Assistances with various needs for the office. Planned outside events for ASRM for Chief Staff Doctor and other attending doctors. Assisted patients with outgoing PHI records upon request. Sent/Received payments for cryopreservation billing and posted in banking portal.CVS/CAREMARK, Lenexa, KansasBenefit Research Representative Nov 2005 to Jan 2009Acted as liaison between healthcare providers and clients' insurance companies, to ensure the delivery of medications. Investigated client, healthcare provider, and insurance issues. Reduced client turnaround time by 58%. Received "'You Make A Difference" Award. Nominated for numerous awards. Processed therapies for customers/clients with multiple sclerosis (MS), osteoarthritis/rheumatoid arthritis, cancer/oncology, as well as for clients taking Synagis, growth hormones, REVLIMID, among other medications. Assisted other team members with overflow. Mentored new hires in new positions for benefits verification. Processed large account for Blue Cross and Blue Shield federal employee client insurance claimsQUINTILES, INC., Kansas City, MissouriBenefits / Administration 2000 to 2004Processed Micro-Purchase Reimbursement, Tuition Assistance, and Adoption Assistance. Administered 401 (k)/ESOP, ESPP, life insurance, long-term care, AD&D (Accidental Death and Dismemberment) insurance, short-term/long-term disability, and FMLA (Family and Medical Leave Act). Corresponded with carriers such as Fidelity, E*Trade, Kemper Insurance, MetLife, CNA, Blue Cross and Blue Shield. Assisted employees with benefits questions and concerns. Processed new-hire benefit enrollment and re-enrollments. Processed reports and performed various administrative duties. Handled travel arrangements for multiple coworkers in the department. Assisted Human Resources Department with various tasks. Worked with other members of the Benefits Team on department mailings and marketing,MISSOURI NURSING HOME INSURANCE TRUST, Kansas City, MissouriExecutive Assistant I Accounting 1999 to 2000Charged with all phases of office management of a $2.800,000 company. Processed invoices for payment. Generated monthly billings for all members of the Trust. Completed access and signing authority for operation's bank account. Collected past due balances on accounts. Held responsibility for control and reconciliation of corporate petty cash. Reviewed and paid expense reports for the Executive Board and Executive Director. Provided support to the Executive Director. Coordinated, traveled. and attended all out-of-town board meetings, conventions, and trade shows. Transcribed Board Meeting minutes. Processed enrollment and cancellation of members of the Trust. Assisted in the marketing and strategic development Of the Trust. purchased marketing and promotional materials. Processed incoming/outgoing mail telephone calls and correspondence. Attended trade shows and conferences to market the Trust. Achieved proficiency in all phases of customer relations. Designed, edited, and organized newsletter to members. Acted as liaison for members, vendors, and building management.CRDIT AGRICOLE INDOSUEZ, Houston, TexasAdministrative Assistant Receptionist 1998 to 1999Assisted Chief Executive Officer (CEO). Chief financial Officer (CFO), and coordinators with all correspondence. Coordinated and arranged banquets for all Board Members, CEOs, CFOs, Vice Presidents, and all office staff members. Held complete responsibility for Organization and maintenance of corporate/energy banking files. Assisted with all internal and federal audits to maintain compliance with the Federal Reserve. Assisted CEOs, CFOs, and coordinators with all correspondence.Cornerstone Correspondence Christian School, Townsend, GeorgiaHigh School DiplomaTEXAS VOCATIONAL SCHOOLS, Victoria, TexasLegal Secretary DiplomaJOHNSON COUNTY COMMUNITY COLLEGE, Overland Park, KansasGeneral Course WorkURACAdditional Skillse-lVF, Epic 02 program, OnBase, Five9 phone system, Microsoft Office Suite, Data Processing, Lotus Notes, Microsoft Outlook, Internet, Intranet,PeopleSoft, OneCup, OneMarket, OneWarehouse, Lightspeed.Intake 98. Provider 98. Interactive Client Phone System, Ten Key, GroupWise, IDX Systems.Enjoys Reading and Writing. Traveling, spending time with Family and Friends |
