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PHONE NUMBER AVAILABLE [H] PHONE NUMBER AVAILABLE [C] EMAIL AVAILABLESoftware Quality AssuranceExperience Delivering Significant Bottom-Line ContributionsCollaborative and innovative Software Quality Assurance Leader with demonstrated success partnering in the design, development, and release of complex high data volume software applications. Proven track record for leading the development of test strategies, proof of concept engineering, developing and implementing best in class quality assurance practices, and facilitating the rapid deployment and release of business critical software applications and tools. Recognized as an outstanding team motivator and mentor with a reputation for building high performing flexible organizations with a passion for continually delivering exceptional team and personal performance. Adept at quickly and successfully responding to ever-changing environments and situations, able to consistently achieve goals within critical project deadlines, and able to leverage an eye for detail to ensure the quality and accuracy of projects. Experienced in integration of acquired businesses into the core business unit, as well as restructuring existing business to optimize profitability.Core CompetenciesCapacity PlanningQA Program Development / ManagementOSI Conformance StandardsProduct SupportPerformance BenchmarkingAutomated Testing ProceduresSystems Performance AnalysisTrainingProject DevelopmentProject PlanningOff-Shore ManagementTools DevelopmentSolution DesignGlobal Remote ManagementDefining Software Release MetricsLinux Distribution SupportInternal Project CommunicationProject StaffingSchedule Development and ControlExperienceFIDELITY INVESTMENTS 2007-2011Director of Client Management Services - Fidelity Market Data (2010-2011)Successfully led efforts to deliver all direct client facing communications and project management for client enhancement requests for approximately 84 unique Fidelity applications, including consuming real-time, delayed market data and streaming news. Project Manager for multiple concurrent projects from business requirements planning, through implementation, UAT, and post production review. Additionally, the Client Management team was a key contributor to driving closure on a number of exchange related compliance issues.Significantly improved overall client satisfaction by facilitating closer team engagement with business and technology partners and proactively representing their needs and interests within FMD.Successfully project managed the concurrent project requests for over 30 client enhancements covering, such items as ETF/IIVs Quote Counting application changes, News enhancements, and number exchange related changes critical to downstream business partners, achieving 100% project on time delivery and avoiding multi-million dollar penalties from domestic exchanges (compliance).Developed, enhanced, and maintained executive level reporting and tracking; kept senior level management informed of all change activities and client enhancement requests.Director of Quality Assurance Engineering - Fidelity Market Data (2007-2010)Led efforts to provide software quality assurance testing and performance regression and capacity analysis for all of Fidelity Market Datas middleware, as well as verification of third-party software vendors providing various data feeds and filtering packages. Successfully created FMDs Performance Program delivering regression analysis, proof of concept analysis, and major vendor upgrade performance requirements definitions and subsequent validations.Transformed an underperforming SQA team into an effective engineering partner for delivering product changes, maximizing use of engineering resources; enabled QA team to absorb development engineering schedule slippages, ultimately meeting schedule objectives for engineering.Stabilized critical User Acceptance Test environment for Fidelitys internal downstream client base, resulting in a reduction in client complaints from 20 per week to less than two per week on average.Transitioned off-shore staff resources from one geographic location from India to Ireland, transferring all testing responsibilities without missing any committed SQA schedule deliverables.Stabilized and improved upon overall flow of QA project activities, including developing and implementing process stability and metrics accountability, instilling confidence in senior management that the SQA team was an effective partner in product delivery.Developed and implemented internal quality metrics and tangible measures of success.HEWLETT-PACKARD COMPANY 2003-2007Director of Quality and Customer Support - High Performance Computing DivisionSuccessfully facilitated the development of a newly merged division following the acquisition of Compaq Computer Corporation. Formalized processes and structures of testing, support, and product quality areas. Developed staff into an effective organization providing worldwide product support. Increased the recognized value of the Quality and Customer Support group. Led efforts to expand offshore product development in HP-India, while managing staff in Ireland, India, and the U.S. Spearheaded a comprehensive quality program for a business division. Collaborated with personnel and line managers to track SLAs and effectively resolved escalated clients issues. Enhanced the pre-release product development lifecycle, cutting post-release support costs and raising TCE.Successfully created an integrated product testing strategy, capitalizing on existing testing elements in R&D while utilizing scarce resources on product interoperability and upgradeability, driving testing strategy upstream into the development phase of product deimpvelopment with automated smoke tests improving the overall measured quality of product before entering the SIT phase of testing.Established, staffed, and ramped up off-shore testing and support organization in Bangalore, India, reducing overall division costs and increased concurrent released product support resulting in better measured customer satisfaction and reduced incident dcalls.Instituted a set of externally-focused metrics and internal continuous process improvement processes.DIGITAL EQUIPMENT CORPORATION / COMPAQ COMPUTER CORPORATION 1996-2003Director of Software Quality Engineering - Tru64 UNIX OS and Clustering Products (2001-2003)Managed all laboratory equipment and personnel, as well as capital and expense equipment planning. Created and implemented a pre-release quality metrics program, as well as continuous process improvements to facilitate future product development.Served as representative on a joint corporate quality leadership team, setting quality goals for the high-performance server organization while achieving corporate quality objectives, resulting in focused activities to reduce post product release issues; drove down support costs by over 50%.Drove all quality program initiatives within Tru64 UNIX development and partnered with development engineering to achieve CMM level II certification.Established automated file systems testing capabilities and partnered with development team members to devise a multi-release plan for creating a set of automated test while continuing scheduled testing of code under development, resulting in 65% automation, delivery of concurrent product pre-release SQA support, and reduced measured overall reported incidents post-release by 40%.Effectively improved communication between test and development teams. Fostered positive department synergies and ensured common test harness utilization. Enhanced transparency of testing and test development activities within R&D. Raised quality management group performance. Initiated the formation of a special task team to complete the successful delivery of a new server under development on time and within associated benchmarks, achieving product launch of the low-end server, meeting critical market demand in relation to price and performance.oEstablished a collaborative partnership with development engineering, resulting in product delivery being on-time to 85% measured against projected schedules.Group Engineering Manager - Tru64 UNIX Quality Management Group (1996-2001)Successfully led a team of approximately 95 engineers, seven managers, and an administrative assistant with a $15M budget. Coordinated with engineering personnel in the design, test, and analysis of Base OS and TruCluster software product sets.Served as Customer Care Manager for the AOL account, securing of over $4M in additional revenues.CSD PERFORMANCE GROUP 1993-1996Manager - Technical Performance TeamNETWORKS TESTING BUSINESS AND TECHNOLOGY 1992-1993New Business Program ManagerOPEN NETWORKS CONFORMANCE ANDINTEROPERABILITY ENGINEERING WORLDWIDE 1991-1992ManagerNETWORK PERFORMANCE ENGINEERING Prior to 1991ManagerEducationMaster of Science, Applied Management, Lesley University, Cambridge, MABachelor of Science, Engineering, Western New England College, Springfield, MA |
