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C O N O RThe Little Nell Hotel, Aspen, CO, Jan Street Address  - Apr 2024Doorman/bellmanRed Mountain Bar And Grill, Aspen, CO, Mar Street Address  - Oct 2023 ServerThe White Elephant, Nantucket, MA, Mar Street Address  - Oct 2018 BellmanLime Light Hotel, Aspen, CO, Jan Street Address  - Jul 2017ServerSuccessful Bellman/Doorman with background in hotel service and top-notch customer relations abilities. Expert in handling routine and sensitive guest needs. Attentive to demands of fast-paced lobby environment. June 2010John Jay High School, East Fish KillWORK EXPERIENCEAssisted guests with baggage to coordinate smooth arrivals and departures.Kept entrance clean and free of debris to enhance appearance and optimize safety.Handled communications, complaints and service requests for property with [Number] units.Promoted hotel services as proud ambassador to increase revenue and business referrals.Greeted guests promptly, shared daily specials and collected drink orders to offer superior service.Memorized menu items, recipes and daily specials to answer questions and make recommendation to customers. Helped guests into and out of shuttles, taxis and other vehicles. Checked lobby continuously to spot and correct presentation issues such as discarded trash.Secured guests' luggage to avoid dropping items in transport and maintain high satisfaction ratings. Polished and cleaned bell carts daily for optimal presentation. Greeted guests promptly, shared daily specials and collected drink orders to offer superior service.Memorized menu items, recipes and daily specials to answer questions and make recommendation to customers.Engaged customers in friendly conversation to boost satisfaction and restaurant loyalty. Monitored tables, offering add-ons and checking on guest satisfaction. PROFESSIONAL SUMMARYEDUCATIONAspen, CO 81611PHONE NUMBER AVAILABLEconor.lambert13@gmail.comCONTACTSKILLS VERBAL COMMUNICATION CREATIVE THINKING PRIORITIZATION CUSTOMER RELATIONS4 YEARS OF FORBESTRAINING