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Click here or scroll down to respond to this candidateCandidate's Name
Orlando, FL PHONE NUMBER AVAILABLE EMAIL AVAILABLESummaryOffice Manager with over 6 years of experience providing administrative support to over 50 staff members and interfacing with facility management and IT. I possess strong multi-tasking skills, with ability to simultaneously manage several projects and schedules. Excellent public-facing point person for clients, customers, vendors and equipment and service providers. Tech savvy and efficiency focused. I have a vast experience in working for the hospitality industry, starting from fast food restaurants, then ending up in retail stores and Vacation Ownership.SkillsStrong Interpersonal and communicationMS Office SuiteProblem SolvingLeadershipMarketingTop Sales PerformerNegotiatingRelationship BuildingTech SavvyExperienceDial America IncPhone Sales AnalystGreeted Clients with courtesyInformed of our seasonal dealsHandled all objections from clients regarding productManaged a trackerFairfield Resorts (Wyndham)Special Event CoordinatorContacted current VIP owners who are satisfied with servicesOffered special events based on the seasonal promotionsPlanned and coordinated events for the ownersMarriot Vacation Club InternationalVacation Package / Owner Referral Program AnalystAssisted Customer Inquiries about Vacation Program the resort offeredProcessed Customer DataManaged Verification ProcessTracked a sales sheet for bonus commissionIsland One ResortsVacation Package/Owner ReferralAssisted Customer Inquiries about details of the Seasonal Promo OffersProcessed Customer DataTracked a Sales spreadsheetAssisted with Verification processCommunicated Customer satisfaction.NVS Marketing, LLCSalesAssisted with qualifications process for timeshare resort listings.Executed Contracts for desires listings.Verified closing process for buyer.Offered T.O calls for escalated calls answered all buying questions.Provided updates on listing status communicating frequently with customer via email and phoneSuzuki Of OrlandoBusiness Development Center / SalesMaintained customer inquiries in the show roomsDemonstrated basic to luxury models to potential buyersQualified Clients based on Credit ScoreFinalized Sales processFollowed up with prospects via phone and email. Scheduled in Person appointments.Orlando Ventures, Inc dba Helping Timeshare OwnersExecutive Assistant to the CEO / Director of OperationsMonitored Vendor Intake processResearched Individuals, Company Representatives, and Industry TrendsVerified deal intake processDocumented every incoming case, verified over the phone.Created files in CRM and Excel Spreadsheet assigned to case managerUpdated Sales Excel spreadsheet accuracy.Entered each case into CRM system, updated records.Communicated with vendors and clients via phone or email, greeting customers in person.Resolution of All Escalated & Difficult cases and handled all miscommunication using empathy and reassurance.Assisted CEO with organizational questions around the office (moving, lifting, shopping, running errands)Handled Google/FB ads, made engaging post on social media to create leads.Represented CEO with communicating with the BBB, Trustpilot and other various organizations. Maintained all correspondences with customer satisfaction issues and brought our Rating to an A+ and maintained singlehandedly all personal rapports of the office and online reputation.Owens & Associates Paralegal, LLCMarketing and Business DevelopmentDeveloped a brand-new company for PartnersAssisted with Escalated CustomersAssisted with Third Party VendorsCollaborated with Website Designers to build a professional websitePosted promotions on social media (Facebook)Worked on Copyrighting Logos, Advertising Materials.Established Accounts for Online Reputation.EducationHighschool DiplomaArts Institute of Illinois Cartooning and Illustration |
