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Click here or scroll down to respond to this candidateCandidate's Name
Chicago, IL Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLETECHNICAL SKILLSHighly Skilled:Active Directory/ExchangeMicrosoft Office 1997-365Windows XP-11Skilled:Mobile Devices/Ring CentralMDM/Intune/EndpointPrinter SupportHardware/Software SupportWindows PowershellTopdesk/Freshdesk/UnicenterFamiliar:RemedyHBSSSharePointSQLCJAMFMax OSX High Sierra-VenturaAutoPilotSymantec EndpointVMSphereINFORMATION TECHNOLOGY EXPERIENCE/ EMPLOYMENT HISTORYPC Technician II05/23-06/23Akytech Consulting LLCThis role was a contract position with a client in Chicago, ILAssisted users with MS Office issues.Assisted users with printer issues.Assisted users with password resets in Active Directory.Completed asset management tasks as assigned.PC/Mac Technician II02/23-03/23MasTech DigitalThis role was a contract position with Houghton Mifflin Harcourt.Assisted users with MS Office issues.Assisted users with network connectivity issues in the local office as well as VPN issues.Assisted users with WiFi issues in the local office.Assisted visitors with video conferencing equipment in the local office.Assisted users with active directory account issues.Inventoried local assets in the office.System Engineer12/22-01/23RandstadThis role was a contract position with Rackspace.Provided customers with status updates for their mailbox recovery.Assisted customers with migration of their mailbox from Rackspace to Office 365.Technical Support Analyst II12/21 - 10/22United Dental Partners / Myticas, LLCThis role was a contract-to-hire from Myticas, LLC.Imaged/Reimaged machines for deployment using various imaging tools including SCCM.Created PowerShell Script for new hire account creation.Resolved tickets by travelling to site or via remote session.Updated/Created Site Guides for clinics.Installed software for users.Worked on activating windows on PCs where it is not active.Created documentation for processes within IT.Technical Support Analyst II10/15 4/21Insight Global, Inc. / Reed Business Information / RISK Solutions GroupThis role was a contract-to-hire with Insight Global with Reed Business Information. Reed Business Information was redesignated as the LexisNexis Risk Solutions Group in 2020.Imaged machines for deployment using MDT.Created Virtual Machines for Windows 7 to Windows 10 migration using VSphere.Configured PCs to access Citrix Desktops via the Citrix Receiver and Citrix Workspace.Deployed Software using Symantec Management Agent.Migrated user data from old PCs to new PCs.Updated TopDesk Inventory.Created PowerShell scripts to read .csv files to populate fields in Active Directory, set out of office messages for users, and bulk reset passwords.Troubleshot software/hardware issues.Answered Help Desk calls via either phone or email.Logged calls into TopDesk ticketing system.Resolved issues where possible, escalating to teams where appropriate.Configured mobile devices for Intune (and JAMF where applicable). Android, iPad, and iPhone.Created PowerShell Scripts to assist with automation of tasks.Shipped equipment across the country to new hires, or employees that requested.Supported Mac computers in Active Directory environment with Intune and JAMF.Set up Avaya One-X VPN Desk phones.Configured Avaya One-X Communicator and Agent software on PC.Assisted with tape backup for disaster recovery purposes.Set up conference room for site when needed, including overhead mics, overhead projector, and teleconferencing hardware to dial in to meetings.Assisted with configuring alternate means of access to network resources.Created Citrix VMs on VSphere.Configured Cisco VPN Client on mobile devices.PC Technician II08/2015 08/2015PC ConnectionImaged machines for deployment using SCCM.Deployed software using SCCM.Migrated user data from old PC to new PC.Tagged assets for inventory control.Identified replaced machine with user/location replaced from.Reported issues in process to site staff.PC Technician II01/2015 03/2015Salem TechImaged machines for deployment using SCCM. Deployed software using SCCM.Imaged machines for deployment using Ghost.Created computer objects in Active Directory.Migrated user data from old PC to new PC.Troubleshooting printer/hardware/software issues.Logged calls in tracking system and tracked to closure.Responded to calls as first level of support at help desk.Resolved issues where possible, escalating to level 2/level 3 where required.Assigned security groups to users based upon users role within organization.Desktop Support Specialist09/2010 09/2014AIS TechnologyCreated users, security, distribution groups, and computers in Active Directory.Created user mailboxes in Exchange and linked to users in Active Directory.Assigned security groups to users based upon users role within organization.Tested computers to determine what was broken to compile list of parts needed to repair.Installed new PCs to replace those that did not meet standards.Responded to calls as first level of support at help desk.Resolved issues where possible, escalating to level 2/level 3 where required. Logged calls in tracking system and tracked to closure.Installed/reinstalled software.Trained users in various software packages.Maintained Computer assets in the office.Troubleshooting printer/hardware/software issues.Troubleshooting connectivity issues with mobile devices.Managed Active Directory containing approximately 4,000 users, 5,000 computer/printer objects.Deployed software using SCCM.Imaged machines for deployment using Ghost.Imaged machines for deployment using SCCM.Configured Lync for users in Active Directory.Familiarity with ITIL practices.Assisted with developing disaster recovery plans based on scenarios presented.Lead Technician04/2010 05/2010Insight Global, Inc.Installed/reinstalled software.Imaged machines for deployment using Ghost.Tracked users PCs as they were replaced.EDUCATIONMcHenry County College09/1996 01/1997Some coursework towards Computer Information Systems DegreeDeVry Institute of Technology07/1992 06/1996Some coursework towards Computer Information Systems Degree |
