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Candidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE Winter Garden, FL Street Address
Experienced professional, dedicated to quality patient care with the exceptional capacity to multitask and deliver compassionate, empathetic care; Service-focused and reliable with excellent communication skills; Discreet, trustworthy, and technically skilled in attending to patients in diverse healthcare settings; Outstanding interpersonal and proven positive relationship building skills; High quality organizational aptitudes; Ability to quickly learn new concepts and skills.AREAS OF KNOWLEDGE AND EXPERIENCEPatient Assessment and Care Plan DevelopmentFinancial Counselor,ECG/EKG Placement/ MonitoringPhlebotomyMedical billing and codingEMR system Star/ Allscripts/ Sunrise, E-clinicalRespiratory Treatments & AssessmentsPatient relationsEducation, Licensure & CertificationsMedical Administration AssistantMedical Billing and Coding Penn Foster College- Scottsdale AZCertified Nursing AssistantPROFESSIONAL EXPERIENCEStone Point Cabinet and Granite/ U-HaulSupervisorSeptember 2020 -PresentAnswer high call volume.Make reservations.Billing/Payments collectionsCustomer serviceTraining new staff membersGranite/Cabinet vendor setupSalesOrlando Health Central HospitalER Registration/ Financial Counselor/ Patient Access/ Eligibility specialist.May 2010 May 2020Check in patients.Verify insurances.Confirm Patient demographics.Collect copays/ deductibles.Answer incoming calls.Communicate with Providers and medical team.AdventHealth  Altomonte SpringsPhlebotomist/Lab AssistantOctober 2013- November 2015Patient schedulingBlood drawsAccession specimenCommunication with Doctors offices and PatientsProcedures on patients, and ensures specimens are appropriately labeled and identified.Westgate Resorts- Ocoee FlCustomer service/ SalesApril 2004-August 2008Assist customers.Book vacation packages.Customer service.Call in prescriptions.Make changes to reservations.West Orange Medical- Winter Garden, FlMedical AssistantFebruary 2004- November 2006Rooming PatientsTaking VitalsAdminister injections.Call in prescriptions.Prepare documentation for lab work and therapies ordered.EKG, Lab draws.Assist with ProceduresOTHER SKILLSAbility to remain calm and professional during times of critical need.Readily develop rapport with patients, families, medical staff and physiciansProven record of reliability and responsibilityMicrosoft Office (Excel, Word, PowerPoint, Access, Outlook)Ability to multi-task