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PHONE NUMBER AVAILABLEEMAIL AVAILABLEProfessional Summary:Solutions-driven Product Owner with experience leading cross-functional teams in the development, Documentation and delivery of process innovations driving the attainment of business goals. Aim to transform company practices into fresh, cost-effective solutions leading to more efficient operations. Extensive information technology experience in full life-cycle implementation including gathering business requirements, integration analysis, stabilization, maintenance hyper-care and post-implementation production support. Manage PMO functions within enterprise applications of business architecture. Strive to work with peers and colleagues to create goals, execute and perform analytics. Mastery in S/4HANA, Success Factors, Service Now, salesforce, PMP with strong experience in greenfield global implementations, and analytics. Strength in executing projects, building teams, motivating people and developing business relationships in sales and presales. Excellent knowledge of Agile (Scrum) development environment, multiple web browsers, and automated testing suites. 12+ years of extensive, diversified experience in quality assurance of software development life cycle(SDLC) specializing in quality assurance processes and methodologies. As Product Owner/Sr. Business Analyst directed multiple large global full life-cycle implementation projects along with leading Release Management lifecycle, migration, including scheduling and coordination of software releases for large multiple global projects. 3+ years of experience with Icertis Contract Lifecycle Management (CLM) end-to-end implementation including contract ingestion/migration, API development/integration, template configuration, and AI training. Experience in infrastructure architecture, data centers, servers, and networks Experience in designing/managing ServiceNow ITAM/ITOM products including IT asset and configuration management, solution and implementation Excellence in conducting budget planning of the project through walkthroughs and meetings involving various business leads from requirements gathering, development, and testing and technical support teams. Experience in different SDLC methodologies like Agile/Scrum, Waterfall and V Methodology. Proficiency in Jira, TFS, HP ALM, Selenium 2 and HP UFT. Team player with strong analytical, interpersonal, communication and problem solving skills. Able to multitask in a fast-paced environment. Highly organized, conscientious and detail oriented. Skills Summary Requirements Gathering & Enterprise Implementations Risk Management Analysis Content Management Digital Marketing User Acceptance Testing Proficiency in Mobile C#.NET, VB .NET, SQL,(UAT) Applications/Dev builds PL/SQL, C++, XML, FpML Project Management KPI Dashboards & BI, ERP & Big Data Process Flow Analysis Scorecards Platforms Service Now (ITSM CSM) Veeva/Align/Vault/CRM eQMS, PLM (Wind-chill), Cloud/Data/Application Data Mining & Analytics ERP (QAD, CBOS) migration Filing/File tracking/Portals Axure/Moqups/Zeppelin/ Mobile Applications Virtual Account Xmind SAFe Management Web Services/ IcertisTableau/Splunk Script Med tech/Five9 Regression & Negative SAS/AML System integrations Testing Efficiency in Jira SSIS & Sqoop SAP/SAS Solution .NET Testing/Analysis Manual / AutomationTestingProfessional ExperienceUnited Airlines Chicago, ILProduct Owner 12/23 to PresentAs the Product Owner, responsible for defining requirements, assisting with the overall product roadmap/vision, and driving value at the scrum team level. Worked closely with teams I oversaw and became the voice of the customer, ensured the needs of the end-user are incorporated into the product from design to deployment. Responsible for the authoring of functional user stories which are used to support the day-to-day development of new features and capabilities. Partnered with the product management and stakeholders to translate product strategy and problem solving into a detailed, prioritized backlog of user stories. Collaborated with the Agile delivery team to implement, measure, and learn from the improvements they have made. Contributed to all phases of SDLC including requirements gathering, business and system analysis, project planning & scoping, providing business solutions, creating user stories, system testing and ongoing support for all web-based applications. Engaged in large global and complex end to end SAP Success Factors, S/4HANA & salesforce global transformation, roll-outs, Service Now implementation. Helped Implement projects within all phases of implementation; Project Preparation, Business Blueprint, Gap Analysis, Realization and configuration testing, Release Management, Go-Live, Support including stabilization, maintenance and post-implementation, Production Support. Proficient with Agile, Waterfall & Activate Methodology. Engaged client to gather software requirements/business rules, and ensure alignment with development teams Translate stakeholder requirements into over 10 different tangible deliverables such as functional specifications, user cases, user stories, workflow/process diagrams, data flow/data model diagrams. Interacted with Business Process Owners across multiple countries to gather a M Utilized ERP Software frequently such as: Microsoft Dynamics AX, INFOR LN Baan, distribution (WMS), Supply Chain as well as Web Collaboration (SharePoint / ASP.NET), PLM, BPM, BI, MSCRM Navistar - Chicago, ILProduct Owner 05/23 to 12/23Contributed to execute the eCommerce Digital platform, driving sales and improving customer satisfaction. Interacted with the stakeholders, developers, analysts, and business leads to create a strategic prioritization of features, adding value and drive innovation and revenue. Strive to serve as the soup-to-nuts product leader from ideation and requirements gathering through deployment and lifecycle management. Currently drive the long-term strategy and roadmap for the Digital eCommerce platform, focusing on product and market growth opportunities. Incorporated internal and external stakeholder feedback to generate features that deliver true business value to the end user. Collaborated with Product Management, UX, Marketing, Sales, and Customer Care on near- and long-term product roadmaps and drive cohesion across the organization. Manage product backlog (PBL). Define User Stories with detailed Acceptance Criteria that meet a Definition of Ready; participated in daily standup and sprint reviews of engineering work products. Defined and managed KPIs (Key Performance Indicators) to track performance in achieving product success Us Foods - Chicago, ILSr Business Analyst/Product Owner 11/20 to 5/23Supported the ITS departments activities to effectively perform detailed requirements analysis, documenting processes, and some user acceptance testing in support of the Client's legacy applications. Analyzed, defined and documented requirements for data, workflow, logical processes, interfaces with other systems, internal and external checks and controls, and reporting. Working with Information Technology staff to ensure that application security meets the business needs and security requirements. Owned Icertis Software Product relationship and roadmap monitoring. Engaged client to gather software requirements/business rules, and set alignment with development teams Translated stakeholder requirements into over 10 different tangible deliverables such as functional specifications, user cases, user stories, workflow/process Conducted and lead Service management concepts and ITIL standards with extensive hands-on experience in the design, build test and implementation w/ ServiceNow ITAM enterprise solutions(SAMPro and HAMPro) Translated and breakdown requests into the specifications that are ready to be used by the development team. Developed and maintained timelines and status of all projects, Managed entire production process for various client projects and programs Estimated and managed budgets as well as vendor invoicing approvals Maintained detailed records/files of estimates, timelines, communications, samples and related project information Played a cross-functional role working with other disciplines within the company, including design, engineering, account management, operations and finance Documented the business and technical requirements in a consistent manner. As appropriate, review and suggest business process improvements as part of the project implementation. Filled the Product Owner/Manager role on the Agile Development team. Defined feature lists, use cases (stories), acceptance criteria, user flows, user personas and other artifacts in support of the product development efforts. Performed ongoing product backlog maintenance, prioritization, and resolution of defects/bugs. Worked with the Business Solution Analyst to manage timeline and delivery expectations. Collaborated with Business Solution Analyst, business and technical staff to plan and organize project delivery to ensure projects are conceived, designed, planned, tested and executed effectively. Conducted and participated in user story and acceptance criteria reviews with Business Solution Analyst, Developer and QA/QC Analyst. Collaborated with project teams and key stakeholders to assess the needs of buy-or-build systems. Participated in project meetings to communicate status of requirement gathering, facilitate meetings to gather requirements and make presentations to key stakeholders. Identified risks and provide recommendations to mitigate and/or eliminate risk. McDonalds Corp - Chicago, ILSr Business Analyst/Product Owner 10/18 to 11/20Discovered and defined mobile applications requirements in the space of business goals, business needs, defining the true problem, scoping the business case for making an investment, and discovering the business process and related changes. Defined the product vision, road-map and growth opportunities along with Assessing value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy Managed & resolved UAT oversight, conducted & presented PMO; Status reports of global deployment Evaluate risks related to requirements implementation, testing processes, project communications, and training saving the company on average $5,000+. Communicate clients business requirements by constructing easy-to-understand data and process models Develop business architecture using requirements such as scope, processes, alternatives, and risks. PMO managed the Steering Committee with C level partners. Made extensive use of SQL and PL/SQL to generate reports, analyze metadata, discover overlaps and provided an efficient solution to store and retrieve the migrated documents. Provided subject matter expertise and analytical support to help facilitate mobile app projects and operations of apps Monitored the infrastructure performance of network systems in order to identify any issues. Assisted with routinely performed analysis during normal IT Infrastructure operation, including on networks, firewalls, servers, operating systems, applications and devices. proactively communicated upcoming infrastructure changes to management, and working with the workforce to smooth transitions and decrease any negative impact on business. Partnered with a broader enterprise team, provides input to the strategic plan for Veeva platform, particularly the technical elements of the strategy and planned to engage matrix teams and partners. Drive and challenge business units on their assumptions of how they will successfully execute their plans in Salesforce.com by applying your knowledge of the platform as well as system design best practices Strong Oracle PL-SQL/Transact Microsoft SQL Server/Sybase experience with understanding of star schemas, dimension and fact tables. Strong analytic SQL skills (ex: dense, rank, connect by, connect by path) United Airlines Chicago, ILSr Business Analyst 11/15 to 09/18Analyzing client requirements for united.com, Mobile applications along with Mooveweb. Helping Turn United customer loyalty and growth requirements into deliverable software to drive customer satisfaction and company revenues. Worked closely with Web and Mobile developers, tested and worked with various web based applications such as .NET, QA environments, mobile based application, Mooveweb, Dev builds/QA builds, and CSL web services. Performed Requirements Gathering and Analysis through interactions, meetings and periodic walkthroughs with potential users of the application along with the creation of Use Case Scenarios based on business requirements. Wrote Test Plan and created Test cases and scenarios for the various Reports and Dashboards in accordance with the business requirements. Provide leadership to team members and peers by collaborating with others; articulating ideas and viewpoints to senior management, peers and others; managing resources; and holding self and team accountable for results Successfully led mapping of MT to MX and MX to MT formats for wire payment modernization across different FMIs - EURO1, TARGET2, LYNX, CBPR+ Managed and assisted in the rollout of scheduled Release Packages into production through planning, building, testing and deploying versioned controlled software and hardware along with constructing KPI/KDI dashboards in Tableau. Prepared weekly/monthly project status reports that included the major milestones achieved, tasks completed in the Project. Provided recommendations to improve customer experience for Uniteds $1.5 million Universal Air Travel Plan (UATP) project, which provides select corporate customers with proprietary travel credit card; recommendations were adopted and implemented for future state. BMO Harris - Chicago, ILBusiness Analyst 08/13 to 11/15Interacted with senior management across Treasury, Risk, Investments, Finance, Actuarial, and other Lines of Business focusing on cash, free cash flow, capital structure metrics (leverage, coverage), capital and credit related financing transactions, and capital structure. Lead business process and workflow mapping/analysis using data capture and modeling technologies, methods and tools. Analyzed business, user and technical requirements for proposed SAS AML/ERP web-based and system solutions. Completed in-depth analyses for business-optimization projects, data analysis of UAT/production credit cards in Accordance to UAT testing and data mining, reporting tools, back-office programs and payment-processing apps. Measurable outcomes: 9.2% revenue growth $575K capital-expense 97% account-retention(2015) reduction rates Up to 15% in efficiency $1.1M labor-cost savings 10% increase in Referrals Understood the financing plan and support the execution of the target capital structures for the company and its subsidiaries in line with business objectives and risk appetite Validate data and calculate capital structure metrics (cash, free cash flow, leverage, coverage) of the company Extensive working knowledge of Fedwire processing for wire transfers Worked closely with Fedwire Funds in a Real-Time Gross Settlement service where each transaction was processed individually and settled upon receipt via a highly secure electronic network. Monitoring credit card applications and reporting to high level management about possible risk and ensured compliance. Coordinated with multiple Financial Partners and implemented cross border Wire & ACH payments in 30+ countries facilitating payments in all major & local currencies Maintain surveillance of the performance of ABS trusts and off-balance sheet portfolios and compile a dashboard with monthly trends along with assisting in maintaining databases/lists including investor lists, transaction comparable, and data/performance of competitors Assists with credit portfolio quality reports and managing associated metrics, working directly with bankers, Senior Lenders and CBO Worked with the QA team to implement test workbooks containing test cases, test scenarios, user acceptance test and created requirement traceability matrix. Participated in UAT/Regression tasks EducationCOLLEGE OF DUPAGE/LEWIS UNIVERSITY - Glen Ellyn, IL BS, Bachelor of Commerce (Computer Science) 2017 Certifications: MSI-PMP CERTIFIED - April 2020 MSI-AGILE/SCRUM CERTIFIED - July 2020Technical SummaryERP, BI & RDMSTools:Data Discovery Tools: Software/Systems:SAS, S/4 HANA, SAP ASE/Business Objects, Oracle,MSSQL Server, MySQL, DB2, IBM Cognos, ACH- Fedwire,Zelle P2P, Bill Pay, Cards networks, schemes CHIPS, QlikView, Tableau, TIBCO SpotfireWindows, UNIX, Linux, Mac OS X, Apple iOS,Android,MS-office, Microsoft Visio, Office 365, MS Excel, MS Word, MS outlook, MS PowerPoint, JIRA, JavaScript, Fiddler, VBScript, SQL, C#,.Net,Technology & Software Skills:MS-office, Microsoft Visio, Shares, SAP,S/4HANA, Office 365, MS Excel, MS Word, MSoutlook, MS PowerPoint, JIRA, JavaScript,Fiddler, SoapUI, VBScript, SQL, C#,.Net,Windows, Linux/Unix, Mac OS, iOS, Android. |
