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Click here or scroll down to respond to this candidateJudson UniversityB.A. Business Admin (Street Address )M.A. Organizational Leadership (Street Address )Candidate's Name 3.Street Address
CompTiaMarch Street Address -A+ Certified Professional Remote Support TechnicianLILLIAN PRAYERLillian is a strong Christian. Her interaction with her peers and me was with grace and seasoned with salt. I specifically recall the wisdom with which she comforted a class mate who was shaken by a traumatic family situation by quoting her own personal experience, thus changing the entire atmosphere of the class. While being strong in her faith, she has shown respect for those who do not align with her faith perspective as well. This openness is needed in Human Services and Counseling when she has to deal with real life situations of diverse populations. Professor Rani Mathai Judson UniversityPHONE NUMBER AVAILABLE/PHONE NUMBER AVAILABLEHome Address:2257 Valley Creek Dr. Elgin, IL. 60123EMAIL AVAILABLETTEC Healthcare Solutions, Inc.08/2020PresentKane County Contact TracerDurham School Services Driver11/201808/2020Part time school bus driver for children with special needs.Uber Independent Contractor02/2016PresentDriverVerizon Wireless Customer Service Supervisor08/200507/2015Coach and develop representatives to meet/exceed professional and personal goal expectations. Handle personnel issues related to payroll, time management, and employee engagement.Verizon Wireless Financial Services Coordinator02/200207/2005Handled bankruptcy, written off accounts, security deposit and credit balance refunds. Researched documents provided for misapplied payments for bank reconciliation. Assisted Midwest area clients with POS system payment validationLord and Taylor Sales Agent1997-1998Facilitated point of sales transactions, completed stock and inventory, maintained sales floorLillian L. Prayer2257 Valley Creek Drive Elgin, IL 60123 PHONE NUMBER AVAILABLE, PHONE NUMBER AVAILABLE EMAIL AVAILABLEObjectiveDesire to find gainful employment and use my vast and valuable experience to drive the results that follow the vision and mission set forth by leadership.Summary of QualificationsPossess strong comprehensive coaching and management skillsAbility to create evolved planning and strategy modelsCRM and Salesforce management experienceFlexible with scheduling and availabilityHigh professionalism inclined towards quality focus and customer impactStrength in analyzing, researching, organizing, and problem solvingStrong skills in organizing workflow, ideas, materials, and leading peopleEducationJudson University Elgin, IL.Master degree - Organizational Leadership 05/2018 02/2020Bachelor degree - Business Administration 09/2014 04/2018Work HistoryTTEC Healthcare Solutions, Inc. Elgin, IL.Team Lead Service Delivery KPMG09/2021-PresentContact Tracer (Remote/Work from home) 08/2020- 09/2021Kane County Health Department Partner - Data Intake for Covid19 CasesDurham School Services - Driver 11/201808/2020Part time school bus driver for children with special needsUber Independent Contractor 02/2016PresentDriverVerizon Wireless Elgin, IL.Customer Service Supervisor 08/2005-07/2015Trained and coached 13 direct reports on customer satisfaction, tech support, various billing systems (ACSS, Native Vision, Cellware, HO Billing), policies and procedures, meeting adherence, conformance and call handle measurementsSupported in excess of 100 employees ensuring company standards are met; utilized soft skills and negotiation to handle escalated callsManaged payroll on a bi-weekly basis with a total annual budget of approximately $500kMentored and coached employees on their weekly progress and monthly performance objectives, proper time management and use of PTO through EMS, and provided recognition dailyScheduled daily and weekly meetings, providing company and industry updatesCollaborated with peers for special projects to drive key performance indicators (KPIs)Provided upper management with employee and customer analysisCoordinator/Interim Supervisor 02/2002-07/2005Maintained approximately 70+ consumer and corporate account for major businessHandled bankruptcy, written off accounts, security deposit and credit balance refundsMaintained professional relationship as direct liaison for corporate and employee liable end user accountsPrioritized client accounts based on criteria and tasks that needed to be performedCreated and maintained financial reports and worked directly with accounts payable; ensured AP/AR received proper notification of balances and paymentsResearched documents provided for misapplied payments for bank reconciliationAssisted Midwest area clients with POS system payment validationTrained new and existing employees on effectively performing job functions and meeting company policies and proceduresVerizon Wireless Financial Services Representative 11/1998-02/2002Handled inbound financial services calls for regular consumersScheduled payments and payment arrangementsAssisted customer with understanding billing in regards to late fees, disconnection, and reconnection feesLord and Taylor - Sales Agent1997-1998Facilitated point of sales transactions, completed stock and inventory, maintained sales floor |
