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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLEPHONE NUMBER AVAILABLEJoliet ILCertified Product Owner with extensive experience in end-to-end product management. Proven in leading projects, guiding cross-functional teams, and handling data mapping and technical integration. Proficient in Agile and Scrum, driving continuous improvement and efficiency. Skilled in strategy development for quality enhancement and market growth. Effective at stakeholder engagement, task prioritization, and system optimization. Known for speeding up report delivery and minimizing delays while being a collaborative problem solver.Areas of ExpertiseCross-Functional CollaborationAgile & Scrum MethodologiesRisk Mitigation & ManagementStakeholder EngagementTeam Building & LeadershipProduct Roadmap DevelopmentProduct BacklogStrategic Planning & ExecutionTechnical Proficiencies: Agile-Scrum, SAFe, Microsoft Office Suite, SQL Server, Oracle, Confluence, ServiceNow, Jira, Azure DevOps, Salesforce, CMS, CRM, SaaS, AWS Cloud, Workday, FIGMA and HRISPROFESSIONAL EXPERIENCETensor Solutions, IllinoisProduct ManagerJan 2021 CurrentAs a Product Owner, I was responsible for delivering key MVPs for an e-commerce client using Salesforce Service Cloud and Commerce Cloud. I led cross-functional teams through a large-scale data migration to AWS, enhancing data access and system performance by 30%. I defined KPIs and developed roadmap strategies, which resulted in a 15% increase in customer satisfaction and a 20% boost in e-commerce conversion rates. With expertise in Agile methodologies, I consistently delivered impactful solutions that aligned with business goals and executive priorities.Product Owner for Salesforce Service Cloud & Commerce Cloud driving the development and delivery of 5 MVPs in less than 6 months, resulting in a 20% improvement in customer service response times and a 15% increase in e-commerce conversion rates.Collaborated closely with cross-functional teams to align on product vision and strategy, fostering teamwork and ensuring alignment with business objectives.Effectively communicated complex concepts to stakeholders, influencing decisions and driving consensus on critical product requirements and priorities.Demonstrated strong problem-solving skills by leading teams to solutions, addressing blockers, and ensuring continuous progress in product development.M.A.C. COSMETICS, IllinoisProduct Manager / Sales TrainerFeb 2018 April 2021As a Product Owner in an e-commerce environment, I led the optimization of digital experiences, including enhancing search functionality and improving product data feeds. This work significantly boosted customer engagement and online shopping efficiency. I managed content management systems, technical architecture, and relationships with third-party vendors. Utilizing tools like Jira, Confluence, and Figma, I streamlined agile workflows, prioritized backlogs, and crafted user stories. Achieving a 20% increase in search result accuracy, Reducing product data errors by 15%, Enhancing overall site performance, resulting in a 10% increase in conversion rates and Ensuring 95% on-time delivery of features through effective cross-functional collaboration and resolution of blockersImproved search accuracy, search relevance and shopping engagement, resulting in enhanced user experience and increased customer satisfaction.Managed the integration of the POS system with existing ecommerce platforms and ERP systems ( SAP, Oracle), resulting in a unified view of sales and inventory data and a 15% reduction in stock discrepancies.Coordinated with cross-functional teams, including IT, store operations, and finance, to define system requirements and creation of user stories.Utilized tools such as Jira, Confluence, Figma, and SharePoint to facilitate agile workflows, manage backlogs, and document user stories.Led cross-functional agile teams, facilitating ceremonies, writing user stories, developing release plans, and resolving blockers to ensure timely product delivery.Applied domain expertise to support backlog development, prioritize features, and address technical challenges in collaboration with product, design, and technology teams.Wells Fargo, New York Jan 2009- 2013Project Manger/ TrainerAs a Product Manager, I oversaw personal and auto loans, refinancing, and debt consolidation strategies. I led weekly team meetings, which boosted sales performance by 15% through targeted training and progress tracking. By streamlining loan documentation processes, I increased underwriter submission accuracy by 20%. I also developed upselling strategies that re-engaged lost clients, resulting in a 10% increase in loan approvals. Additionally, I successfully managed the product lifecycle, improving overall customer satisfaction by 12% through tailored loan solutions and optimized payment plans.Led the implementation a new POS system across 100+ locations, utilizing NCR Counterpoint and Microsoft Dynamics to streamline sales transactions and inventory managementCollected and reviewed documentation from clients for various loan options, ensuring that files were accurately prepared for underwriter submission.Defined and communicated a clear product vision to team members and stakeholders, ensuring alignment with business goals and objectives.Led cross-functional business and technical development teams through the agile development lifecycle, ensuring timely delivery of features and enhancements.Improved search accuracy, search relevance and shopping engagement, resulting in enhanced user experience and increased customer satisfaction.Leveraged guest insights and stakeholder needs to create detailed epics, user stories, and acceptance criteria, ensuring the product backlog was groomed and prioritized effectively.Managed the product lifecycle for auto loans and refinancing, overseeing team performance and tracking key metrics.Set clear expectations for goals, product launches, and marketing campaigns to ensure alignment and success.EDUCATION / CERTIFICATIONSBachelor of Computer Science; R.A.M Raja (M.B.S)Certified Scrum Product Owner (CSPO)POPM - SAFe 6.0 |
