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PROFILEVersatile service representative with proven experience in fast-paced callcenter environments. Strong communicator who builds client trust with persuasive language and unwavering customer support attitude. Brings talent as a record-breaking service provider with 99% positive customer feedback rateEXPERIENCEMEDICAL RECEPTION/CALL REPRESENTATIVE, WENDELL FAMILY MEDICINE; WENDELL,NC 2023-CURRENTGreeting: Welcoming patients and their loved ones in person and over the phones Scheduling: Scheduling appointments and follow-ups for patients, and reminding them of upcoming appointmentsAnswering: Answering phone calls, emails, and in-person inquiries from patients and visitors Processing: Processing paperwork, payments, and insurance claims Assisting: Helping patients with forms, questions, and the intake process Maintaining: Maintaining patient records, medicinal supplies, and equipment Organizing: Keeping the office organized and running smoothly, and managing meeting room availabilityCommunicating: Communicating with patients, providers, and other administrative staff Other: Transcribing notes from doctors, faxing, scanning, filing, and mailing documentation, and responding to online communicationsRECEPTIONIST/CALL REPRESENTATIVE, FREDWALD NURSING HOME; POMONA,NY 2018-2021Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately Answering screening and forwarding incoming phone call Receiving and sorting daily mailEDUCATIONRAMAPO HIGH SCHOOL, NY  HIGH SCHOOL DIPLOMA,2018SKILLSProblem-Solving, Communications, Microsoft Office, Accountability, Customer Service, Adaptability, AccuracyAWARDSHIPAA,HITECH,& OMNIBUS ONLINE COURSE. Employee of the monthPHONE NUMBER AVAILABLEPHONE181 ALEXANDER PL WAY, WENDELL NC 27591ADDRESSEMAIL AVAILABLEEMAIL