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Click here or scroll down to respond to this candidateTIFFANYELLISEMAIL AVAILABLEPHONE NUMBER AVAILABLEDetroit, MI Street Address
Bold ProfileSKILLSSoftware ProficiencyTeam LeadershipPharmacy OperationsCustomer ServiceRetail Inventory ManagementDocument ManagementMedical terminologyDetail-OrientedStrong Time ManagementProblem-SolvingStrong Analytical AbilitiesStrong Oral and Written Communication SkillEDUCATIONOakland Community CollegeAuburn Hills, MI 07/2008Liberal Arts & Sciences, Associates DegreeCERTIFICATIONSPharmacy Technician CertificationPharmacy Technician License 5303015112REN23PTCB CertificationAir Brake EndorsementPROFESSIONAL SUMMARYSeasoned professional with a diverse background in pharmacy operations, healthcare consulting, and customer service. Proven track record of addressing inquiries, troubleshooting issues, and prioritizing development concepts in alignment with organizational objectives. Expertise in educating patients on medication use, resolving prescription discrepancies, and ensuring regulatory compliance. Strong communicator with exceptional interpersonal abilities, consistently building positive relationships Leveraging recent experience in a call center environment to enhance communication and customer service strategies for even greater effectiveness.WEBSITES, PORTFOLIOS, PROFILEShttp://LINKEDIN LINK AVAILABLEWORK HISTORYTaskus - Autonomous Specialist08/2021 - CurrentPrepared proposal documentation and specifications based on user analyticsWorked with multidisciplinary teams in new product rollout, effectively addressing inquiries and troubleshooting issuesCollaborated with management to identify and prioritize new development conceptsLearned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questionsEastern Market Pharmacy - Licensed Pharmacy Technician02/2022 - 06/2023Supervised team of 4 front desk agents and helped to resolve issues arising during shiftsCollaborated with the store manager to maintain daily operationsImplemented successful healthcare programs through professionalism, quality of care, medical teaching and patient satisfactionEducated patients on possible drug interactions, potential side effects, and optimal methods of administrationGenoa Healthcare07/2020 - 07/2021Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified useCoordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepanciesHelped pharmacists clear problematic prescriptions and address customer questions to keep pharmacy efficientFirst Student - School Bus Driver08/2019 - 03/2021Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteriaAssisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safetyDeveloped positive relationships with students, faculty and parents to support continuous rapport and communicationKept up to date on local, state and federal regulations related to school bus operationsRosedale Pharmacy10/2018 - 08/2019Counted, measured and compounded medications following standard proceduresEntered and processed patients' prescriptions into the internal systemCommunicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacistsConsulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments. |
