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Candidate's Name  5800 Dewey St., Cheverly Maryland 20785 PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL HISTORYEditorial Projects in Education, Inc. Bethesda, MDCollection Specialist (Contract) April Street Address  - February 2024Report directly to Manager of AccountingResponsible for the collection of accounts, B2B, commercial and individual accountsResponsible for credit card paymentsWorked directly with the billing and sales teamProvide monthly reports to management and sales team on AR Reporting analysisInvestigate, work directly with customers and sales to resolve disputes/discrepanciesSet up payment terms/arrangementsEffective verbal and written communication, organizational skills, analytical skills, as well as strong listening skillsAttention to details and the ability to look for ways to improve and promote quality of serviceDetailed oriented and the ability to prioritize tasks, adapt to change and meet deadlines in a timely mannerMonitor customer account details for non-payments, delayed payments, and other irregularitiesComprehend and execute instructions and information with accuracyResponsible for accounts being placed at outside collection agencyAnalyzed accounts for write off, credit memosKnowledge of FDCPA and other regulations governing debt collectionsGrace Transportation LLC Cheverly, MDOffice Manager, Co-Owner-VP January 2008 - CurrentReported directly to OwnerManaged the day to day operations of the businessScheduled trips with future and existing clientsNegotiated pricing cost for trips with clients.Prepared Proposals/Contracts with new and existing clientsCollected and post cash receipts in Quick BooksGenerated and send invoices to clientsResponsible for collections of all outstanding balancesIssued Purchase Order Number to clientsPrepared monthly close and maintain billingOrderedand maintain suppliesWillingness to work in a team environmentSelf -Driven personality, accountable personalityEverfi, Inc. Washington, DCCredit and Collections Manager March 2018 - December 31, 2022Report directly to VP of Treasury & FP&AManaged collections with over 3000 Fortune 500 companies, K-12 Schools and Universities, B2B, Government contractors, Banks, Insurance companies etc.Responsible for the collection of accounts of over $800MDeposited checks received daily in house and FedEx to LBAssisted with month end close/reconciliationEffective verbal and written communication/organizational skills and attention to detailPulled payments from the Bank and posted to the customers accounts dailyResponsible for posting all credit card paymentsWorked directly with Account Management, sales and leadership team to correct any disputes, discrepancies with the customersSubmitted accounts for write off to Senior AccountantProvided weekly reports to management on AR Reporting/ForecastingReduced 90+ DSO to a low of less than 4%Worked directly with the billing team on credit memos, debits and creditsManaged/worked directly with the outside Collection agency, responsible for accounts placement and closing of accountsDecision maker for accounts placed at agency for pre-legal litigationWorked out of NetSuite, Sales Force dailyTrained new team membersI have a proven track record of producing resultsHanover Research Washington, DCCollection Specialist (Contract) January 2017 - March 2018Reported directly to Controller- Hanover ResearchResponsible for collections of over $8M in revenueWorked directly with Sales team to correct any disputes with customersProvided weekly reports to management on AR ReportingReduced 90+ DSO to a low of less than 3%Worked directly with billing when generating invoicesProvided invoices to clients upon their requestProvided weekly reports out of Sales Force and Intacct for managementRiskMetrics Group/ISS Rockville, MDCollection Manager February 2002 - December 2008Reported directly to the ControllerResponsible for collections of over $250M in revenue, B2B, Government, CommercialResponsible for the management of AR collections of all domestic accounts (US)Oversaw the collections of accounts in Canada, London, France, Europe, and AustraliaWorked directly with the sales team in Tokyo and other location to resolve service problems/issuesProvided reports to management bi-weekly with cash forecast for International and domestic customersReduced 90+ DSO at a low of fewer than 5%Applied cash receiptsReconciled the AR accountsAssisted the Auditors at Ernest and Young/Deutsche
Assisted the billing, account management team and worked directly with Revenue managerWorked with MAS 200, 500, Epicor and Sales ForceResponsible for Cash Management and General Ledger EntriesTrained new employees/tempsA proven track record of producing resultsEDUCATIONHoward Community CollegePTC Career Institute - Certificate in Office Specialist 1988Prince Georges Community College - 1985Frostburg State College 1984  1985SPECIAL TRAININGDuns And Bradstreet SeminarsSupervisors WorkshopHow To Manage Conflict, Anger and EmotionSuccessful Communications For WomenSKILLSMSWord  People Soft  Solomon IV  Epicor  Train new hiresNetSuite  Sales Force  Intacct  Oracle  Pivot Tables  ExcelData Entry  Power Point  Pelco  Recurly  Authorize.netMicrosoft Office  Outlook  Teams  Slack