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Click here or scroll down to respond to this candidateCandidate's Name
Unit Customer Service RepresentativeTampa, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLETo pursue a Proffesional position where I can utilize my skills and advancement my career . Willing to relocate to: Brandon, FL - Riverview, FL - Tampa, FL Authorized to work in the US for any employerWork ExperienceFront Desk ReceptionistAdventhealth-Tampa, FLJanuary 2024 to May 2024Answered phones, scheduled appointments for patients. Filling, scanning documents, verified insurance information, registration patients in the system, inventory, scheduled meeting for office and other job duties as needed.Unit Patient Coordinator /Surgical SchedulerAdventHealth Tampa-Tampa, FLNovember 2021 to March 2023Work in the Surgical Department. Greet visitors and point them in the right direction, answer inquiries, and creates welcoming environment.Organize and maintain files and databases in a confidential manner. Schedule appointments for Surgeons for patients .Screen phone calls, redirect calls, and take messages. Manage communication including email and phone calls. Photocopy, scanning .Inventory, ordering supplies.Other tasks upon request through supervisor.Intake CoordinatorKindred Healthcare-Tampa, FLJune 2020 to October 2020Make outbound calls to hospital's checking patients to make sure they are still and hospital under there insurance plans. Communicate with skilled nurses that are on site and give them a brief diagnosis on what is going on with patients. Prepare all patients on spreadsheets daily and update information and patients records in the system. Scanning, faxing, also scheduling patients into the system for new patients. photocopying and outlooks corresponding with other provider network through email. Provide other duties for office manager .ReceptionistMa Comprehensive-Tampa, FLAugust 2019 to November 2019Scheduled patients and to see doctor on a daily basis. Accepted new patients, for Worker Compensation claims, prepared their charts Called all patients on reminding them of their appointments, filling,faxing and scanning all demographics of information in the system.Retrieve patients vitals when scheduled to see doctor. Answers phone, and transferred call to approximate department. Signed patients in and out and scheduled their appointments for the whole month. Perform other duties as well per office manager. Helped with all questions and complaints Checked insurance information Faxed, copied, and scanned documentsUnit Customer Service RepresentativeTampa General hospital-Tampa, FLNovember 2018 to August 2019Communication with patients, visitors, family, and healthcare team members. Answers telephone and patients visitors, family, triage communication priorities. Answers telephone and patient intercom system. Alerts nursing staff to patient and family concerns and other calls.Order supplies and stock items as instructed daily. Keep unit neat ad organized at all times.Scans all documents into Epic and medical records. Other job duties per charge nurse.Envronmental ServicesTampa General Hospital-Tampa, FLSeptember 2017 to November 2018Dust mopping high/low dusting,discharges rooms cleaning include the bed fixtures, disinfecting of the bathroom fixtures replenishing paper supplies and products,trash removal of both non-infections and infections waste,vacuuming,cleaning of identified medical devices and instruments. Skills Word, excel powerpoint, data entry, fax machine, scanner, photocopy machine. (10+ years) Customer Service Customer Care CSR Call Center Front Desk (8 years) Time Management (1 year) Medical Terminology Customer Support Bilingual Customer Service Skills Data Entry Filing Microsoft Microsoft Word Receptionist Scheduling Billing Medical Receptionist Excel 10 Key Calculator Microsoft Office Administrative Experience Medical Office Experience HIPAA Typing Microsoft Outlook Medical Scheduling Medical Records Insurance Verification Medical Billing Epic Computer literacy Office experience Patient Care Medical terminology Epic Vital signs HIPAA Customer service Windows Typing Pricing Sales Medical office experience Insurance verification ClinicCertifications and LicensesBLS CertificationAugust 2023 to March 2024Recertification every 3 months Working in the hospital. CPR CertificationSeptember 2023 to PresentWork at Advent Health Hospital does not expire.Driver's License |
