Candidate Information Name Available: Register for Free Title Customer Service Representative Target Location US-AL-Alabaster Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Candidate's Name
Street Address  Monroe Avenue Southwest Apt EBirmingham, AL Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEMy background is customer service based. I have the ability to work independently. I am able to provide excellent customer service. I am able to maintain a quality score and schedule adherence of Street Address %.Lawson State Community College, Birmingham, AL 35211, 1 yearJackson-Olin High School, Birmingham, AL 35218, graduated May 1992Wells Fargo, Financial Crimes Specialist III, Birmingham, AL 35209, July 2012-PresentThis position is responsible for assisting in fraud prevention for Wells Fargo customers. The call center is a fast-paced environment handling inbound and outbound Wells Fargo debit card fraud and non-fraud transactions also ACH and Check Fraud claims. In this position I file claims for bankers with the customer in the branch. I am able to issue credits to the customer account. I have experience in filling and categorizing documents.Mt Zion Full Gospel Church, Administrative Assistant, Birmingham, AL 35204, October 2010-May 2012This position is responsible working closely with the Executive Pastor with the day -to - day routine of the church. In this position I answer/make calls regarding the church members. I also receive/send emails, update member personal information to the database. I also distribute incoming mail to the church offices. I also submit weekly announcements for services.Sitel Corporation, Customer Service Representative, Birmingham, AL 25210, April 2006-August 2010This position is responsible for providing cell phone service to Verizon Wireless customers. The call center is a fast-paced environment handling inbound/outbound calls. I submit payments for customers, connect/reconnect cell phone service. I assist with tier-one troubleshooting. I update changes to personal information as needed. I order and send equipment to customers.Economy Check Advance, Customer Service Representative, Bessemer, AL 35020, November 2005-January 2006This position is responsible for assisting customers with loans. In this position I provide customers payday loans. I make outbound calls for collection on late accounts. I also make daily deposits to the bank.TeleTech(FEMA), Customer Service Representative, Fairfield, AL 35064, September 2005-November 2005This position is responsible for assisting hurricane victims with emergency funds. In this position I file claims for Hurricane Katrina and Rita victims that were displaced.AmSouth Operations, Wholesale Clerk: Wholesale Supervisor, Hoover, AL 35246, January 1995-August 2005This position is responsible for mailing mortgage payments. In this position payments are sorted, checks are scanned, printed and merged with the payments. I also keyed the amounts of the check into the computer. As a supervisor I made sure the merging process was correct and mailed out in appropriate time.Skills: data entry, 40wpm, customer service, administrative duties