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Click here or scroll down to respond to this candidateCandidate's Name
Greensboro, AL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLESkilled Medical Receptionist with 10+ years of experience in patient care, scheduling, and customer service. Proficient in HIPAA, EMR systems, and medical terminology. Proven in maintaining a calm and efficient environment, handling cash registers, and providing professional and courteous service. Possess a strong background in medical office experience, with certifications in National Career Readiness Certification and medical receptionist skills.Authorized to work in the US for any employerWork ExperienceMedical ReceptionistCrimson Urgent Care-Tuscaloosa, ALJuly 2022 to Presentmaintained a calm and efficient environment for fielding phone calls, answering patient questions, scheduling new and follow-up appointments, registering new patients and updating records. Scanning results into charts, checking insurance, typing work/ school excuses and traveling from clinic to clinic CashierPublix-Tuscaloosa, ALOctober 2019 to July 2022Assessed customer needs and responded to questions. Cleaned and straightened work area. Bagged merchandise by following standardprocedures. Organized register supplies. Worked with customer service to resolve issues. Unboxed new merchandise. Rotated stock to maintainfreshness. Operated cash register with proficiency. Provided professional and courteous service at all times.ReceptionistHolifield Clinic-Demopolis, ALNovember 2012 to August 2019maintained a calm and efficient environment for fielding phone calls, answering patient questions, scheduling new and follow-up appointments, registering new patients and updating records. Cashier/Customer ServiceDollar General-Tuscaloosa, ALOctober 2015 to August 2018Assessed customer needs and responded to questions. Cleaned and straightened work area. Bagged merchandise by following standardprocedures. Organized register supplies. Worked with customer service to resolve issues. Unboxed new merchandise. Rotated stock to maintainfreshness. Operated cash register with proficiency. Provided professional and courteous service at all times. Worked overtime shifts during busy periods. Medical ReceptionistRural Health-Marion, ALMay 2009 to October 2012maintained a calm and efficient environment for fielding phone calls, answering patient questions, scheduling new and follow-up appointments, registering new patients and updating records. Scanning results into charts, checking insurance, typing work/ school excuses and traveling from clinic to clinic Customer Service RepresentativeFIS Management Service-Northport, ALJune 2009 to December 2010 Manage large amounts of inbound and outbound calls in a timely manner Follow communication scripts when handling different topics Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets EducationAssociate's degree in General StudiesShelton State Community College - Tuscaloosa, ALAugust 2010 to December 2011Skills Customer service Sales Scheduling Cash Handling Team Building Customer Service Skills Food Service Fast Food Team Member Medical Office Experience Medical Scheduling Time Management Retail Sales Insurance Verification Medical Records Medical Terminology Patient Care Computer Skills Transcription English Documentation review Medical Receptionist EMR Systems HIPAA Anatomy Knowledge Customer service Front desk Typing Sales Cash handling Cash register Retail sales EMR systems Documentation review Medical terminology Medical recordsCertifications and LicensesCRC National Career Readiness CertificationFebruary 2019 to PresentNational Career Readiness CertificateThe ACT WorkKeys National Career Readiness Certificate (ACT WorkKeys NCRC) is an assessment-based credential issued at four levels; Platinum, Gold, Silver, and Bronze. The NCRC measures and certifies the essential work skills needed for success in jobs across industries and occupations. With an NCRC, you can: Build confidence that your skills meet the needs of employers Show prospective employers concrete proof of the skills you have Apply real-world use to coursework from the classroom Determine skill improvement and training needs Improve the opportunities for career changes and advancement Earn college credit at many institutions and reach academic goals more quickly AssessmentsCustomer service ProficientJuly 2020Identifying and resolving common customer issuesFull results: ProficientCustomer focus & orientation ProficientApril 2023Responding to customer situations with sensitivity Full results: ProficientMedical receptionist skills ProficientJuly 2023Managing physician schedules and maintaining accurate patient records Full results: ProficientAdministrative assistant/receptionist Proficient February 2022Using basic scheduling and organizational skills in an office setting Full results: ProficientMedical receptionist skills ProficientJune 2022Managing physician schedules and maintaining accurate patient records Full results: ProficientAttention to detail ProficientJune 2021Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.Additional InformationSkillsCustomer Service, Team Member |
