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LOUISEDAVISPHONE NUMBER AVAILABLEEMAIL AVAILABLERocky Mount, North CarolinaPROFESSIONAL SUMMARYDedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. SKILLS Administrative oversight  Facility security Inmate monitoring  Team leadership Emergency response  Training coordination Conflict resolution  Schedule managementEXPERIENCEArea Operations Manager, QVC Distribution Center, Rocky Mount, North Carolina Kept regional workforce ready for business demands through successful recruiting, hiring, and training practices. Supported each location in achieving financial goals by verifying operational activities and full completion of special projects. Developed expenditure plans and analyzed impacts of different segments on regional profitability after conducting audits. Improved daily operations and grew market by capitalizing on new trends, technologies, and industry innovations. Maintained optimal leadership structure and continuity by developing location leaders into district and regional management. Drove optimum organizational dynamics, financial performance, and individual location growth through close collaboration with leadership at varying levels. Planned layouts for optimum workflows and business results. Built strong, resilient team by identifying and onboarding highly qualified candidates for key positions. Established clear expectations and objectives for team members and helped each achieve goals. Organized regular inventory counts to keep records accurate and identify supply needs or loss points.Corrections Lieutenant, North Carolina Corrections Department- Prisons Division, Raleigh, North Carolina Tracked people and equipment for each shift and accounted for discrepancies. Conduct regular and unannounced area inspections for security purposes. Investigated and reported on accidents, assaults, and other notable incidents. Ran shift line-ups and inspected personnel to assess physical and mental readiness for duty. Helped coordinate inmate transfers to and from court appearances. Monitored inmate movement for regulations compliance and documented activities. Assigned work to subordinates and monitored performance, policy compliance and appropriate use of force. Oriented new officers and led group or individual training in facility protocols. Maintained compliance with inmate welfare requirements and incorporated new requirements with immediate effect. Controlled entry of drugs and contraband into prison system with mail and visitor screenings.EDUCATIONAssociates: Criminal JusticeHalifax Community College, Halifax, North Carolina.