Candidate Information Name Available: Register for Free Title Call Center Customer Service Target Location US-MS-Jackson Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Candidate's Name
Jackson, MS Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEI excel under the pressure of working remotely in a high-call volume call center. I confidently handle customer escalations and resolve their issues, leaving them eager to call back. Meeting and exceeding call center metrics is second nature to me. I am dedicated to going above and beyond to assist every customer. My punctuality and strong work ethic drive my passion for helping others. Work ExperienceCustomer Service RepresentativeConduent-RemoteJune 2021 to November 2022 Assist members with paying their premium Notify members of their benefits Navigate members through myhumana.com Reset members username and password Assist members with logging in and registering for myhumana.com Creating web tickets Unlocking members account Letting members know what medication is ready for refill Identifying the price of medication and alternatives Putting in medical referrals and authorizations Finding facilities in their area that is in network Changing members PCP on file Updating members demographicsSelf Checkout HostWalmart-Jackson, MSOctober 2020 to May 2021 Assist members with self checkout Put back items members did not want or changed their mind on Disinfect cashiers Refilling self checkout registers Counting all the registers at closing25U Signal Support Systems SpecialistFort Eisenhower, GAOctober 2017 to April 2018 Fix computers and radios Setup communication when overseas Honorable dischargeEducationHigh School diploma.Clinton High School - Clinton, MSJanuary 2014 to May 2017Skills Microsoft PowerPoint Customer service Military Google docs Microsoft word Microsoft excel Experience in sales Fast learner Inbound calls Medical billing Excel Outlook Notes Voice automated technology CRM EMME OI Process Billing Payment systems Change payment methods Ebilling Handling letter calls Logging bank information Litton Order management system Provider locate PCP change