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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Olivant Place
Pittsburgh, PA Street Address
PHONE NUMBER AVAILABLE
EMAIL AVAILABLE
Skills:
Data entry Claims and Benefits
Scheduling Technical Support
Customer Service Banking
Inbound Calls Documenting
Outbound Calls Clerical
Chart preparation Insurance verification
Work Experience:
Uber - Driver
Pittsburgh, PA January 2014 to Present
Transportation, delivery, navigation, customer service, entertainment.
Cigna - Customer Service Advocate
Pittsburgh, PA August 2018 to August 2019
In-bound and outbound calls to and from members, doctors offices, internal contacts
and 3rd party companies, insurance verification, assist with claim questions and claim
resubmission, assist with benefit inquiries, send and receive secured documents.
Centers For Rehab Services - Certified Occupational Therapist Assistant
Pittsburgh, PA May 2017 to May 2018
Resident discharges, progress notes to justify continued services to insurance, ADL
training to residents, faxing and copying documents, making outbound calls to resident
families, providing doctors and nursing staff with resident status level.
Rehab Care/Tender Touch - Certified Occupational Therapist Assistant
Pittsburgh, PA February 2015 to May 2017
Electronic documentation, family education and training, splinting to improve ROM,
attending care plan meetings, following a treatment schedule for residents, transfer
training.
Apex Rehab Solutions - Certified Occupational Therapist Assistant
Pittsburgh, PA November 2013 to December 2014
Progress notes to justify treatment to insurance, electronic documentation, home
evaluations to confirm resident safety for independent living, copying and faxing
documents, making calls to 3rd party companies for resident needs.
Callos Company Administrative Assistant
Pittsburgh, PA March 2012 to September 2013
Clerical tasks, managing inventory, training, faxing and copying documents, data entry,
inbound and outbound calls, greeting clients, coordinating with office managers to
schedule appointments, chart preparation, insurance verification, medical records.
Staffmark - Benefits Representative
Pittsburgh, PA April 2011 to August 2013
Enrolling members in chosen benefit plan, explaining available benefit options, assisting
with prescription benefits, transferring members to designated department for assistance
with questions outside of my scope.
TRG Customer Solutions - Team Lead
Pittsburgh, PA February 2009 to March 2011
Supervisor calls to deescalate customer, facilitate meetings with team, manage
employee performance, attend meetings to discuss needed improvements, provide
employee feedback.
PNC Bank - Account Management Representative
Pittsburgh, PA January 2008 to January 2009
Fee escalation calls, use judgement to provide customers with fee refunds, chat support,
banking support, provide customers with balance details, assist customers with
transaction reviews, use judgement to up sale banking products.
Directv - Customer Service Representative
Pittsburgh, PA January 2006 to December 2007
Inbound calls, scheduling of installation or service appointments, provide customers with
technical support for leased equipment, assist customers with billing questions, assist
customers with plan questions.
Education:
Kaplan Career Institute - Associate in Specialized Technology Degree
Pittsburgh, PA September 2011 to April 2013
Major: Occupational Therapy Assistant
Purdue University Global - Bachelor of Science in Accounting
Pittsburgh, PA September 2021 to Present
Major: Accounting
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