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Click here or scroll down to respond to this candidate Candidate's Name
(Street Address )-236-4687 EMAIL AVAILABLE https://LINKEDIN LINK AVAILABLE
Summary:
IT professional with over 12 years of experience and a Master s in Information Security and Assurance. Specialized in
cybersecurity, with expertise in troubleshooting systems, servers, networks, and desktop environments. Proficient in
implementing and maintaining secure technical infrastructures to protect organizational assets. Adept at providing exemplary
customer service and technical support across all organizational levels.
SKILLS:
Cybersecurity Tools & Technologies: Wireshark, Nmap, Nessus, Burp Suite, John the Ripper, Ghidra, Metasploit,
OS Forensics, Autopsy
Operating Systems: Windows, Linux, Mac OS
Programming Languages: Python, C++, Assembler, Java
Network Security: Firewall configuration, Intrusion Detection Systems (IDS), VPN, Network Traffic Analysis
Technical Support: Extensive experience in troubleshooting and resolving technical issues in corporate environments
Customer Service: Excellent communication and problem-solving abilities
EDUCATION:
Master s Degree in Information Security and Assurance Mar '23 - Jun '24
Strayer University
Bachelor s Degree in Computer Science Sep '07 - May '11
St. John s University
Certifications & Achievements:
Completed uCertify course and achieved SSCP certification, demonstrating proficiency in operational IT security.
Cryptography Course Completion - 2024
Recognized for outstanding contributions to cyber challenges.
Security +: Pending
Certificate of Achievement
Placed 2nd in the "Hack University" Cyber Challenge, February 23-25, 2024. Demonstrated exceptional cybersecurity
skills in Website Security, Coding, Cryptography, Reverse Engineering, Networking, and Forensics.
WORK EXPERIENCE:
Infrastructure Services and Management Specialist Jan '20-Mar 24
Northwell Health | New Hyde Park, NY
Spearheaded the troubleshooting and resolution of complex hardware, software, and network issues, enhancing
system reliability and performance.
Managed IT infrastructure projects, ensuring timely and budget-compliant delivery of IT solutions.
Developed and maintained documentation for IT processes, significantly improving operational efficiency and
team knowledge sharing.
Provided technical support to high-level personnel via phone, email, and remote access.
Created and published a SharePoint site for clients and staff members.
Provided technical support and training to site end users and staff members.
Oversaw work done by Desktop, Hardware, and Helpdesk teams.
Assisted facilities project walk-through and provided analysis and recommendation.
Communicated and sent out application outages and patches to all users within the organization.
MS Desktop Support Analyst Jun '18 - Jan '20
Allscripts | New Hyde Park, NY
Added and removed workstations from the domain for new workstations and images.
Assisted with setting up mobile device management on iPhones, iPads, and laptops.
Supported Mac OS X and was the first line of contact for any escalation from the leadership team.
Fixed wireless issues for iPhones, androids, and other mobile devices
Configured and set up wireless devices such as all-in-one PCs, iPads, tablets, and other mobile devices.
Provided technical assistance to emergency room nurses, doctors, and other high-level personnel.
Set up and install Dragon software for doctors and nurses as needed.
Assisted project managers with new system deployments implemented on-site.
Managed large-scale IT infrastructure projects, focusing on software integration using MSI and SCCM
Desktop Support Specialist Aug '12 - Mar '18
American Musical & Dramatic Academy | Manhattan, NY
Created new accounts for all new hires and disabled any user account as requested in Active Directory.
Implemented and maintained Cisco Unified Manager for voice and data networks.
Developed PowerShell scripts for automation, improving system management across distributed environments.
Installed, configured, and maintained VMware and virtualization technologies.
Utilized Aerohive to monitor and manage both LANs and WANs for the New York office.
Monitored spam filters daily and released any safe emails and blocked spam.
Configured domain controller and administered group policies on Windows servers 2016.
Configured and set up Cisco Extension Mobility for users visiting from another campus.
Provided server backups and data recovery when needed by clients and staff members.
Assisted in the deployment and integration of virtualization technologies including VMware.
Provided proper access and permissions to folders for each user as required from the network shared drives.
Maintained inventories for all printers, mobile devices, computers, and Cisco IP phones.
Configured Outlook for users and saved email files to backup for user s profiles.
Managed new computer hardware and software purchases and coordinated vendor repairs.
Administered rules for Firewalls, Access Control Lists, and Intrusion Detection Systems.
Analyzed network traffic using Wireshark and other packet sniffing tools.
Created and maintained all workstation images for the entire campus.
PROFICIENT HARDWARE / SOFTWARE SUMMARY:
Systems Environment:
Linux, Windows 7, Windows 10, Windows 11, Mac OS,
VMware, Hyper-V and VirtualBox
Citrix, server, VLAN, Remote Desktop Protocol, Managing Active Directory and Exchange Server
Hardware:
Android, iPhone, Firewall, Surface Pro, Cisco IP Phone, iPad, Aerohive, Server, Switch and Router
Programming Languages:
Python, C++, Assembler language and Java
Applications/Software:
Wireshark, Nmap, Nessus, Burp Suite, John the Ripper, Ghidra, Metasploit, OS Forensics and Autopsy, Cisco Call Manager,
Enterprise Console, RDP, Azure AD, PowerShell, Unity Voice, CA Backup Manager, VPN, Opnsense Firewall, and
Websense
Issue Tracking Systems: ServiceNow, BMC Remedy, Service-Desk, ORTS
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