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Title Customer Service Representative
Target Location US-VA-Norfolk
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Freelance Writer
Chesapeake, VA Street Address
EMAIL AVAILABLE
PHONE NUMBER AVAILABLE

Authorized to work in the US for any employer


Work Experience

Multimedia Producer
FORMLESS-Cambridge, MA
April 2018 to August 2024

  Social media strategizing of various social platforms for a Music & Technology company on Blockchain,
which helped land a partnership with Symphonic Distribution

  Supporting and accommodating independent artists/musicians; transforming the music industry by
giving artists control over the access terms of their work through the use Web3.
  Spearheaded a social media campaign and album rollout. IN JUST ONE MONTH -achieved over 50
transactions in crypto-currency and $500+ of revenue for an up-and-coming musician with only 200
followers on Instagram-- resulting in 4.5k REAL followers reached in 30 days.

  Achieved Instagram's "blue check" verification (in its early stage of exclusivity) through the use of
captivating & authentic writing and development of content for Wikipedia, Instagram, Facebook, Twitter,
Reddit, Youtube, TikTok, etc.

  Architected a long-term marketing strategy that landed Forbes recognition and cultivated 10k new
followers on Instagram.

  Developing and transforming content through evaluation of texts, audio, pictures/videos to deliver
desired tone in original content - editing, researching, reviewing, innovating, etc.

Customer Service Specialist
Kimmy Luxe Dolls, LLC-Canton, MA
January 2020 to March 2022

  Skillfully curated brand image through social media captioning and content development-- inspiring
beauty and fashion; ultimately helping the achievement of 31.8k followers on Instagram in 24 months.

  Overseeing product assurance/delivery, and developing candid-relationships with customers digitally;
placing emphasis on good customer service, quality products, and reliability.

  Responsible for photo+video shooting of desired content, planning and arranging of content-worthy
locations, organizing and handling of content + high quality camera for a fast-growing personal shopper
company

Freelance Creative Writer
Fiverr-Stoughton, MA
March 2019 to November 2021

  Wrote gratifying captions for customers interested in building their social media business/personal
pages
  I created motivation/inspiring quotations to help creative business and people in need of positive words
  Recorded, produced, engineered, and wrote music for artists looking for help with their craft. I made
full reference tracks from the beat to the lyrics. I offered multiple revisions for such services depending
on each customer's needs.

Burger King Crew Member
Burger King-Stoughton, MA
March 2019 to May 2019

  Oversaw flow of orders from kitchen to drive-thru window or counter for inside orders.
  Operated driver thru computer + headset
  Operated cash register
  Changed drinks in vending machines, restocked ice, restocked freezer/pantry clean bathrooms, wiped
windows, mopped the floors, cleaned dining area tables and chairs, cleaned kitchen area thoroughly,
brought in and took out boxes
  Regularly communicated with customers about their orders, any questions and concerns
  Built relationships with regular customers, and showed kindness and patience to all people at the store.

Amazon Fulfillment Associate (Seasonal)
Amazon Warehouse-Stoughton, MA
October 2018 to December 2018

  As a picker/packer, I would put packages where they belong, scanning package/items to confirm
placement, organize packages on conveyer belts, help with stacking, building, lifting, bending, and other
means of getting things done in the warehouse.
  I also worked in the inbound/outbound branch of the company, for fast-paced and strong employees.
This consists of filling or emptying trucks, moving heavy boxes and packages, and establishing a working
system with team members to get the task done efficiently.

Youth Coordinator
Boys & Girls Club-Brockton, MA
September 2015 to December 2017

  Motivated and managed inner-city kids in grade school; helping them excel in their schoolwork and
enjoy an activity-driven after school program designed to raise hardworking and socially balanced
individuals.

  Helped strengthen reading & writing skills of the youth, taught mathematics in an enthusiastic manner
among other subjects; resulting in high-level engagement and excitement as the kids experience learning
in a fun way.

  Passionately coached & refereed organized basketball games among other sports/activities for the
young ones; taking pride in teaching the fundamentals of sports while emphasizing safety and sharing
with one another.

  Took part in an unforgettable "Coaching For Change" program/experience that prepared the youth for
their future through the accommodation of strong leadership and mentorship.

Groundskeeper
Stonehill College Groundskeeping-Easton, MA
June 2015 to August 2017

  Overseeing and maintaining the landscape of a college campus and as well as its surrounding areas;
consisting of weed whacking, mowing, using leaf blowers, watering plants/shrubs, etc.

  Irrigation work; replacing sprinklers, managing sprinkler system (digging, cutting, etc), handing various
tools

  Driving golf carts and various vehicles, refilling vehicles and electrical equipment, cleaning and
maintaining

  Working with managers and team members to establish daily projects and create a fun+productive
working environment
Lifeguard
Old Colony YMCA-Brockton, MA
June 2015 to August 2015

  Underwent vigorous training and swimming exercises to meet lifeguard qualifications
  Practice routine dive-ins with dummies to stay prepared for crisis that may take place in the pool
  Socialized and built strong relationships with the family's and children of the Cosgrove Pool on the East
Side of Brockton
  Cleaned and maintained the pool area
  Worked closely with supervisor and the other lifeguards to maintain a safe and well-functioning
swimming environment

Dishwasher/Busser
George's Caf -Brockton, MA
May 2012 to February 2015

    Focused on cleanliness as the lead dishwasher at a beloved Italian Restaurant in Brockton Mass.
    Stocked silverware, wash all dishes and kitchen equipment thoroughly
    Set + cleaned tables and chairs.
    Sweeping, wiping, washing, drying of everything necessary in the establishment
    Arranged tables and chairs for big functions
    Carried various items to and from to their necessary places
    Changed beverage supply for bar areas

Busser/Food Runner
The Cheesecake Factory-Braintree, MA
September 2013 to January 2014

  Helped serve food to awaiting customers
  Set/prepared tables, wiped and cleaned dining areas thoroughly, mopped floors regularly, restocked
various items, changed drink supply
  Cleaned kitchen area, bathroom, etc.
  Greeted customers, making them feel welcome and acquainted in a friendly environment

Camp Counselor
Old Colony YMCA-Brockton, MA
June 2012 to August 2012

  Worked with inner-city kids in Brockton MA, performing a range of trusted responsibilities; organized
activities to enhance social and cognitive skills among the children
  Taught kids ways to deal with frustration and other emotions. Specifically, I successfully talked the
oldest kid at the camp out of trying to run off site,
  facilitated playing of various sports, helped with swimming lessons, ice breaker games, acted as
guardian/coach, mentor/leader
  Was awarded favorite camp-counselor, and was told that I was like a father to one of the kids


Education

B.A in Communication Studies
Stonehill College - Easton, MA
August 2013 to May 2018
Skills
  Digital Marketing (5 years)
  Social Media Management (5 years)
  Content Creation (3 years)
  Marketing (5 years)
  Video Production (3 years)
  Email Marketing (2 years)
  Video Editing (4 years)
  Content Management (5 years)
  Photography (2 years)
  Mentoring (3 years)
  Content writing (5 years)
  Groundskeeping (2 years)
  Music - songwriting, recording, mixing & mastering (8 years)
  Teaching (3 years)
  Landscaping
  Landscape maintenance
  Lawn care
  Irrigation

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