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EMAIL AVAILABLE PHONE NUMBER AVAILABLE Cincinnati, OHSUMMARYSeeking a Customer Support Associate role with 6 years of experience in HR support and direct client care. Skilledin onboarding, orientation, and maintaining meticulous records. Proven ability to provide exceptional support andservice, ensuring client satisfaction.WORK EXPERIENCEHyde Park Health Center Cincinnati, OHHR Assistant Aug 2020 - Sep 2021+ Facilitated the onboarding process for new hires, ensuring a smooth transition and integration into the companyculture.* Managed Family and Medical Leave Act (FMLA) documentation and insurance processes, and contributed to theinterviewing and selection of prospective employees.Mt. Washington Care Center Cincinnati, OHHR/Payroll Clerk Apr 2019 - Aug 2020+ Managed payroll processing, ensuring accurate calculation of wages, tax withholdings, and employee benefits.* Coordinated employee onboarding, including orientation sessions and documentation, to facilitate seamlessintegration into company culture.* Administered employee benefits programs, including FMLA and insurance enrollments, maintaining compliancewith relevant regulations.Wellsprings at Evergreen Cincinnati, OHStna Apr 2015 - Apr 2019* Provided comprehensive care for residents, ensuring adherence to established protocols for mobility exercises andfeeding techniques.+ Anticipated and addressed toileting needs to maintain resident comfort and hygiene standards,+ Fostered a positive living environment through companionship and performing light housekeeping duties.EDUCATIONDeaconess School of Nursing cinnati, OHSTNA May 2004Hughes Center Cincinnati, OHHigh School Diploma Jun 1996SKILLSHIPAA Compliance * Customer Relationship Management * Emr/Ehr * Clinical Administration * Customer Service* Microsoft Office * Organization * Relationship Building * Call Center Operations * Kronos