| Candidate Information | | Title | Customer Service Operations | | Target Location | US-PA-Philadelphia |
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Click here or scroll down to respond to this candidatePerformance Development Plan**Each section of this form has its own instructions available when you click on the word INSTRUCTIONS.**INSTRUCTIONSEmployees Name:William MajzikDepartment:Service OperationsPosition Title:Supervisor Driver/Helper UnitReviewers Name:Evaluation Period:July 1,2004-June 30, 2005Date of Planning Meeting:July 30,2003Final Evaluation Date:Performance Rating Categories:D - DistinguishedPerformance consistently far exceeds expectations. Contributions are marked by distinction and excellence.P - ProficientPerformance meets job expectations. GOOD SOLID PERFORMANCE.S - SatisfactoryPerformance meets minimal expectations and standards. Specific action plans for improvement are indicated.U - UnsatisfactoryPerformance consistently fails to meet minimal expectations. Corrective action must be taken to improve performance.N- Not ApplicableUse when a competency does not apply**INSTRUCTIONSPart I Position Responsibilities:Essential FunctionsProgress Notes/ExamplesYear End Rating1Driver/Helper Unit-Includes all moving of University furniture /also set-ups involving stages/ tables /chairs /football equipment /gymnastics /etcForklift Operations certified trainer /supervise moves /50 hours of customer service training /8hrs pdp trainingDPSU2Shuttle Bus Operations includes buses from main campus /Ambler /also all student services requested busesOperations of all vehicles /oversee all temple fleet on main campus /CDL License certified/OSHA certifiedDPSU3Vehicle MaintenanceService and inspection of all trucks,buses,cars and vans / alsoFueling of all vehiclesDPSU4Oversee weather conditions /snow and iceSupervise all large heavy traffic areas during snow and ice stormsMaintain safe conditions for students,faculty workers,teachers etc.DPSU**INSTRUCTIONSPart II Goals/Projects:Goals/ ProjectsProgress Notes/ExamplesYear End Rating1Safe environment/safe equipment /fleet management /Frequent training on safety /New equipment /continuous vehicle maintenance and inspections2Forklift trainingSeminars on forklift /motorized power-jacks for all Driver/helper and grounds workersDPSU3Warehouse SupervisionSupervise of all supplies in warehouse /Supervise of all receivedMaterials /filters, salt,trash dumpsters etc.DPSU4DPSUNewPart III Competencies:Core competencies include values/skills/capabilities that are institution-wide. Role-relatedcompetencies are those that are essential in certain positions. See Part III B below for list ofcompetencies.Select 3 of these competencies to address this fiscal year.**INSTRUCTIONSA. Competency DevelopmentCompetenciesDevelopmental ActivitiesE.g. training, coaching, counseling, mentoring, credit/non-credit classes, conferences, certifications, scholarly/professional contributions, special projects, etc.Progress Notes/ ExamplesYear End RatingCLIENT/CUSTOMER SERVICE ORIENTATION FOCUS ON CUSTOMERS NEEDS AND REQUESTSupervise daily attendance /daily meeting with men/constant dealings with clients/ Supervise gymnastic meets/supervise football deliveries to stadium and airportDepartment is running sufficientlymen are working in a professional manner with all movesDPSU2DEVELOPING SELF GROWING WIH EVERY-DAY PROJECTS AND TASKReceiving of all furniture /computers in Tuttleman hall 2001/Oversee all fuel receiptsTuttleman opened up that year on time /with all furniture and computers in placeDPSUDPSUTotal Number of Hours of Training/Development: 100 HRS**INSTRUCTIONSB. Competency RatingsCore CompetenciesDPSUAccountability takes personal responsibility for all work activities and personal actions, implementing decisions that have been agreed upon, and acknowledging mistakes and failures without blaming othersDPSUCDPSUClear Communication expresses oneself clearly and effectively when speaking and writing to individuals and groups; listening attentively and insuring communication is understood by all parties involvedDPSUInterpersonal Skills ability to work effectively with others using empathy and self-regulation to manage interactions with others.DPSUClient/Customer Service Orientation focuses ones efforts on exceeding the customers needs. Takes personal responsibility for dealing with and/or correcting customer service issues and concernsDPSUProblem Solving/Decision Making generates successful approaches to analyzing and resolving problems and makes good decisions based upon a mixture of analysis, wisdom, experience, and judgmentDPSUDependability timely & reliable completion of assignments and work responsibilitiesDPSURespect and Valuing Diversity demonstrates the ability to recognize, understand, accept and appreciate the value of workplace diversity; respects the practices, values, and points of view of other individuals and groups.DPSUEfficiency completes activities/projects in a timely manner on or before scheduled deadlines with minimal errors. Takes new, unique and creative approaches to how work is done and strives to continuously improve processes and qualityDPSUTeamwork and Collaboration works cooperatively with others, contributes to and accepts group opinion; and understands that organizational and team goals take precedence over individual goals.Role-Related CompetenciesDPSUNAnalytical Thinking understands a situation, issue or problem by using a step-by-step process, applying basic rules and learned conceptsDPSUNEthics demonstrates the ability to adhere to an appropriate and effective set of core values and beliefs and to act in line with those values.DPSUNChange Leadership initiates, sponsors, implements, and supports organizational change, adjusts to change as it occurs and leads others through change processesDPSUNLeadership brings forth new initiatives to enhance departments or Universitys mission; inspires and energizes othersDPSUNContinuous Improvement Orientation takes new, unique and creative approaches to how work is done and strives to continuously improve processes and qualityDPSUNOrganization/Planning establishes work priorities, methods and project flow to accomplish objectives. Utilizes time effectively for maximum performance. Anticipates and prepares for future developments and deadlines.DPSUNCreativity and Innovation generates novel and imaginative contributions and solutions to problems, projects, processes and situationsDPSUNQuality Assurance/Attention to Detail accomplishes tasks through concern for all aspects of the job, no matter how small. Accurately checks processes and tasks and follows upDPSUNDeveloping Others/Supervision works in partnership with staff to develop departmental, personal and professional goals, encourages staff growth, and maintains a cohesive work teamDPSUNResilience and Adaptability adjusts to changing circumstances by altering attitudes and behaviors; displays resilience and flexibility in response to setbacks and stressful situations with energy and optimism.DPSUNDeveloping Self ability to grow and apply ones expertise/ knowledge within and across specialized technical/functional areas. Includes self assessment, soliciting performance related feedback and taking initiative to build ones own skillsDPSUNResource and Project Management allocates time and resources (material, financial and human) in order to reach goals; integrates complex project steps and outcomes and follows-up by monitoring results of delegations and assignments.FINAL RATING:DPSUNTechnical/Professional Skills achieves a proficient level of technical and professional skills/knowledge in job-related areas. Involves continual assessment and skill development.**INSTRUCTIONS**INSTRUCTIONSSupervisor Comments:**INSTRUCTIONSEmployee Comments:Supervisors SignatureDate:**INSTRUCTIONSDepartment Heads SignatureDate:**INSTRUCTIONSEmployees SignatureDate:**INSTRUCTIONS**Each section of this form has its own instructions available when you click on the word INSTRUCTIONS. |
