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Click here or scroll down to respond to this candidatePersonal InformationCandidate's Name
EMAIL AVAILABLEPHONE NUMBER AVAILABLE (mobile)Far Rockaway, New YorkSummaryTo obtain a position within your company utilizing my diverse background and abilty to adapt to company policy and guide lines concerning areas of work and that encourages growth and where there is an opportuniy for responsibility and advancement.Career HighlightsFloor supervisor, Call center Manager, Quality assurance manager.ExperienceSales Appointment CoordinatorImperial Merchant ServicesMarch 2010 - Present (8 years 5 months) New York City, New YorkGreat experience in providing customer service Outstanding ability in setting customer appointments Uncommon ability to work in a fast paced environment Proficient with up to date workstation perfectly Skilled in maintaining communication network and following up on leadsScheduled sales appointments for outside sales representatives.Responded to incoming calls.Closed sale and set installation appointment if required.Ensured customer satisfaction by determining needs and transferring calls.Skills: Telephone, data entry, computer, customer service,, call verification to Quality AssuranceMarketing, Other, TrainingAudits & SurveysAugust 2009 - Present (9 years )INBOUND CALL CENTERtaking inbound calls from clients verifying the information in the database is up to date and accurate so they may continue receiving our services, job duties included training new employees how to take calls and navigate computer screens correctly .Trainer / Sales rep / Collections OfficerCentricommMay 2006 - Present (12 years 3 months) Levittown, New YorkScope of responsibility Very diverse and included training members of sales team up to 24 employees, conducting motivational sales training, project development, strategic market planning. Contacted existing and new clients regarding address verification for publications being circulated. Telephone collections of past due accounts. Informed customers in regard to their account status and payment options. Credit bureau and fraud account functions. Related typing and data entry.Assistant ManagerSenior Solutions LLCAugust 2010 - January 2011 (5 months) Levittown, New YorkManaged call center, making sure workers were calling the correct lists, fixing computers, taking calls when Manager was requested by clients. Making appointments for clients to speak to the professionals handing the closing of deal.Maintaining call floor employees making and receiving calls to and from clients answering phones, inquiries about companies program for Senior Citizens. Hiring of New Workers, Opening and closing business when needed for worker to come in and leave, handing out checks to workers at the close of the week.Skills: Management, Telemarketing, Financial Sales.TEMP AGENTRandstadNovember 2001 - March 2007 (5 years 4 months) East Meadow, New YorkCiti Corp: Credit Card activation, customer service and telephone sales.United Parcel Service: Line worker, scanning, Mail sorting and Data Entry.Diesel Clothing: Line worker. tagging merchandise for salesBarnes And Nobles: cashierElements lighting: porter, cleaning vacuuming and dusting sales floor, product movents including setting up new displays.ProductionUniflex Holdings incSeptember 2004 - March 2005 (6 months) Westbury, New YorkResponsible for producing handmade samples for clients when given specific measurements and gauges to work with, also responsible for catalog packing & shipment, as well as creating sample kits; displaying the company's various products available; heavy alpha numeric filing.Customer service representativeShopriteJuly 1997 - September 2001 (4 years 2 months) Uniondale, New YorkResponsible for training new employees. Inventory, Merchandise and supply scanning. Performed any combination of following duties to provide customer service in self-service store. Assisted customers in locating merchandise. Answered questions from and provided information to customer about merchandise for sale. Obtained merchandise from stockroom when merchandise is not on sales floor. Arranged stock on shelves or racks in sales area. Directed customer to fitting, dressing rooms or cashier. Organized Merchandise, Marked merchandise down for sales projects and inventoried stock.Assistant MangerCaldorJuly 1995 - October 1997 (2 years 3 months) Garden City, New YorkExperience with financial administration of retail sales and service operations.Management of high-volume retail operations. Includes Supervision of merchandising, asset management, customer service and maintenance. Effect creative marketing programs and maintain compliance with corporate procedure.Skill in direction and development of individual and team personnel.Responsible for training, schedule and motivation of staff personnel.Receptionist, telephone salesAmerican West InternationalMarch 1993 - November 1996 (3 years 8 months) Hicksville, New YorkAnswered heavy phones directed and routed calls to staff.Responsible for the organization and efficient processing of bulk mailings to customers.Made calls soliciting merchandise to customers via telephone.Processed orders, entered and retrieved data using both pc's and mainframe computers.Maintained accurate, up to date comprehensive and confidential files and records.EducationCornell University Corp ExtCertification2002Certificate: Food and NutritionSuny Farmingdale L.I.E.O.C.Certification2001Certificate: Data EntryCertificate: Office AssistantCertificate: ReceptionistWestbury Sr High SchoolHigh School or equivalent1992High School DiplomaProfessional Memberships/AwardsFirst Baptist Church of ChristInterestsSeeking a management position or higherSkillsInfinity Desktop (Expert)Infinity 2001 (Expert)Microsoft Word/Excel (Expert)Corel word perfect (Expert)Oracle (Expert)Strata Dial Agent (Expert)quality assurance (Expert)Microsoft Office Excel (Expert)Microsoft (Expert)Proven inside sales experienceTrack record of over-achieving quotaStrong phone presence and experience dialing dozens of calls per dayProficient with corporate productivity and web presentation toolsExperience working with Salesforce.com or similar CRMExcellent verbal and written communications skillsStrong listening and presentation skillsAbility to multi-task, prioritize, and manage time effectively |
