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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Rosemont St.Hartford, CT Street Address EMAIL AVAILABLE PHONE NUMBER AVAILABLESummary of Qualifications: Over 20 years of customer service. Skilled in high call volume environments. Excellent written and verbal communication skills, with a self-starter attitude.Objective:Obtain a customer service position where I can maximize my people-oriented experience, communication skills and my problem analysis and problem solvingEmployment History:Walter Surface Technologies, July 2021 CurrentCustomer Service RepresentativeTakes inbound calls and makes outbound calls to customers.Order entryRecommends abrasives and solutions for welding workProvides feedback and follow up calls on any discrepanciesCummins, September 2016 October 2020Customer service Rep/DispatcherTakes in bound calls and makes outbound calls to customersBuild repair orders for generatorsTroubleshooting customers equipmentProvides feedback to technicians for repair orders on generatorsGeneral Electric (GE) Contract, January 2016 September 2016Customer Service Representative/AdministrationTakes inbound calls and out makes outbound callsOrders panels and provides creditsProvides information on the panels and the advisoryProvides options for job specic panels and breakers regarding the advisoryMetLife, May 2015 January 2016Customer Service Representative/Claim specialistTakes inbound call in a call center environmentIntakes disability claimsProvides information on claim statusProvides options for job specic disability coverage and what can be done to qualify for disabilityEBay, January 2015 March 2015Customer Service RepresentativeFiled inbound calls, collected shipping and billing informationExplained product details, and even responded to customer requestAssisted prospective buyers with ticket sales and customer complaintsHoffman Auto Group, September 2013 November 2014Customer Service Representative/ReceptionistReceived, processed and verified orders and customer purchased ordersCollected, compiled, sorted, and verified the datas accuracy or completeness before it is enteredFollowed predetermined processes for routing calls (Switchboard for 9 lines)Comcast, March 2009 September 2013Customer Service Representative/RetentionPromoted quality customer service experienceEngaged in real-time troubleshooting with customer to resolve technical issuesEducated customers about installation and use of products in call center environmentAmerican Express, Hartford CT, September 2007 December 2008Customer Service Representative/Travel AgentAnswered inbound calls in support of customer needsBooked and confirmed business and travel arrangements for companies; abroad and within the USConversed with customers to determination travel info; travel dates financial consideration, and accommodationsKonica Minolta, Windsor CT, October 2005 September 2007Customer Service RepresentativeReceived inbound calls and supported customers with needsReviewed and issued audits on account information and processed requestDispatched technician to locations for service callsAmerica Airlines, Windsor, CT, March 1999 July 2005 Customer Service/Claims RepresentativeGreeted callers, handled airline relate inquiries and resolve customer issuesAdvised adequate information to clients in reference to travelCompleted file and forms connected with work assignments pertaining to procedures and entered into databaseEducation:Granby Memorial High School 1995-1999 |
