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Click here or scroll down to respond to this candidatecontinuedWack Ba Baltimore City, MD Street Address
EMAIL AVAILABLE PHONE NUMBER AVAILABLEInformation Technology & Cybersecurity Specialist17+ years success leading IT operations, strategies, and teams across the globe. PROFESSIONAL PROFILELooking for a Cybersecurity analyst or IT management level position supported with seventeen years of IT operations and management experiences. Talented technical team leader, strategic planner, and project manager with diverse experience in system security engineering, network administration, and technical troubleshooting. Adept at software programming, reconverted in network, system engineering and finally cybersecurity enables a unique perspective managing IT system implementations. Expertise in various computer systems, applications, and monitoring tools, including Microsoft, Linux and IBM AS400 systems. Expert team leader with the demonstrated ability to motivate groups to exceed expectations, train team members and, to favorite data sharing and communication with solid Cybersecurity protection. Highlights of Expertise Database & Network Engineering/Administration IT Infrastructure and Operations Management Cloud Technologies and Solutions Cybersecurity and Disaster Recovery Full Life Cycle Project Management System Backup and Data Security Resource Allocation and Budgets Service and Helpdesk Management SAP and Oracle Platforms Cross-Functional Team LeadershipEDUCATIONUniversity of Maryland University CollegeMaster of Cybersecurity: graduated in March 2021.Gaston Berger University (GBU) of St. LouisMaster of Computer ScienceGaston Berger University (GBU) of St. LouisBachelor of Computer Information SystemsGaston Berger University (GBU) of St. LouisAssociate of Applied Mathematics and Information Technology Technical Proficiencies: Database Administrator, Microsoft SharePoint, MySQL, Network Management, Network Administrator, Cybersecurity, Oracle 8i and SQL, QuickBooks, SAP R/3, MS SQL, Business Object, Tivoli, VPN, WAN.Languages: Bilingual English (Fluent) and French (Fluent). Professional Development: Cisco Network Administration: Cisco ICND (Inter Connection Network Design), Cisco Engineer CCNA ID# CSCO10233538 - Administrator System: Microsoft Windows Servers Administrator - Server System: Linux, Unix and Mac OS - SAP Business Intelligence Warehouse and SAP R3 Administrator Page 2WORK HISTORYFreelance information Technology Consultant (July 2018 to Now) IT consultant for Foreste & Co: resolve network issues, tax application service control and cloud system implementation for data security and availability. Freelancing: provide support to clients to resolve their IT matters by troubleshooting, implanting solutions and conducting case studies. Cybersecurity group studies at University of Maryland Global Campus Cyber Team Tryout. TOSTAN Inc., Washington, DCStrategy planner for technology and telecommunication policy development, resource allocation, cross-functional team leadership, and IT security.information Technology Manager January 2012 - July 2018 Guide all aspects of IT projects as a member of the Senior Support Team (SST) to define general management and goals, create and implement IT security policies, evaluate and advocate IT investments and resources, and compliance monitoring across departments and business units. Excel as a consummate change manager. Oversee continuous process amelioration, Data Recovery and Backup strategies, and partnership development. Spearhead technical troubleshooting and high-level problem solving across multiple concurrent projects and programs.As head of the IT Department, I had to bring innovating and coast efficient sharing and secured network platform to help organizations growth and mission sustainability. As an international organization I created a collaborative network architecture based on virtual private networking and user mobility switching from desktop computer offices to laptops and tablets computing on a Google cloud environment. That allowed the organization to secure its data and benefit from the support offered by Google. Employees got a very convenient mobility and possibility to collect data at the communities sites. With my programming skills I was able to reprogram with the team the finance and accounting software to meet the companys needs. I also rebuilt with consultant team, the payroll software in order to meet the international aspect of the organization integrating different laws and regulations of the different countries or simply the difference in currencies and government taxes requirements. Conceptualized, developed, and implemented efficient network to enable staff collaboration on a safe sharing platform and optimize data collection. Run stewarded enterprise-wide cultural shift through universal provision of mobile devices to employees to foster improved data streamlining. Established a multicurrency accounting system with MS Dynamic Nav (SERENIC) and a multi-legislation adaptable web-based payroll system PAYPAL both suitable for international Non-Profit organization. Established a strong network security system leveraging dual authentication and transparency for system Administration and auditing.IT SMART Sarl, Dakar, SenegalIn charge of strategic planning and development of a Management Information Technology business alongside C-level leadership as a cross-functional leader.IT Management Consultant August 2009 - January 2012 Held bottom-line accountability for a nine-member team in development of computer business outsourcing, IT resource allocation, and development of a highly functional and reliable Service Desk. Ensured delivery of timely customer resolutions to complex problems, tracking and routing of customer issues, and customer/user training. Continually improved processes, maintained knowledge base of procedures and best practices, and ensured proper staff training/performance evaluation. Created and launched IT outsourcing concept and agreement specifically for small business needs leveraging streamlined resources. Managed development of a ticketing system with SolarWinds and MS SQL databases to change for a better customer request processing.Page3 Led project workforce training and delivery of high-level customer and user support throughout process of IT system outsourcing.Ciber Inc., Edison, New JerseyDirected all aspects of third shift for a datacenter, including network monitoring tasks, computer system backups, and helpdesk support.Network Operation Consultant January 2003 - April 2009 Network Operation Center 3rd shift Manager - supervise the network monitoring task and the customer system backups on multiple system environment as CA Brightstor, Net Backup, Tivoli TSM Backup and AS400 JDE/ WMS/ DATAWH Backup.o Supervise tasks monitoring Customers Network connections LAN and WAN using CA Unicenter, SolarWinds Network Management, SNIPS and Eg Management and provide first level support on Frame Relay Circuit, ISDN Circuit, T1 Circuit and network equipment as Routers and switches.o Administration for NT Domain, Active Directory, Lotus Notes accounts, VPN, AS400, SAP and Citrix Mata frame and Certified Communication desktop support specialist. o Project Manager and First POC (Point of Contact) for Sprint supporting Rhodia remote users worldwide.o Remote Access and RCA VPN Network Administrator for more than 4000 Rhodias users through the Sprint Network all over the world.o Sprint - Rhodia Helpdesk Support and Service Desk team lead - Maintain the call tracking system through the input of resolutions to issues and/or tracking issues that are escalated to a higher level.o Maintain daily accurate turnover report for the global infrastructure and client follow-ups. ADDITIONAL EXPERIENCENetwork Administrator and Office Manager (December 2001 January 2003) NY90 Inc./Cayor Carriers Corp, New YorkEngineer and Technical Director (April 2000 December 2001) BITS, Dakar, Senegal Engineer Analyst Programmer (August 1999 April 2000 G.S.I.E. Technology, Dakar, Senegal |
