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Click here or scroll down to respond to this candidateCandidate's Name
Lake Villa, IL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLECustomer Service Associate with strong attention to detail, customer service and listening skills; Highly motivated, creative, and flexible.Leader of co-workers/teamAuthorized to work in the US for any employerWork ExperienceShift LeaderWalgreens - Lindenhurst, ILMay 2023 to PresentOrganize team to complete stocking shelves, cleaning up store (facing) at the end of day. Completing tasks such as scanning FedEx packages in and out for customers and FedEx drivers. Checking coolers/ Freezer for proper temperatures. Restocking coolers and freezer. Making sure customers have access to all products. Tracking inventory daily, running and printing price changes. Handling all registers. Making sure all drawers and safe balance for start of day and end of day. Running our photo department. Processing customers photo orders that come through the web. Includes all size posters, holiday cards, canvas prints, 4x6, 5x7, 8x10. Address labels, magnets and mouse pads. Ornaments for holidays that are personalized. Plus so much more. Also, I pull Same day orders. Prepare these orders for customers to pick up or Doordash to pick up.If any of our CSR associates need any kind of assistance. It could be voiding items that customers decided they didnt need, helping with returns or picking up Customer Service RepresentativeEuropa Eyewear - Vernon Hills, ILSeptember 2020 to October 2021Answering incoming calls. Help Eye doctors find frames for patients. Processing returns of frames. entering credits to customer accounts. handling any issues the customers may have. Production associate/ assistant supervisorSAI Infusion Technologies - Lake Villa, ILMay 2019 to February 2020Pulling product for orders the associates work on, confirming new orders, confirming the shipping orders each day, pulling completed orders to ship out. Printing labels to prepare products for shipping. Checking the progress of associates in the orders being built. Returning material to stock once orders are completed. Keeping track of inventory levels, when to order new material to keep inventory levels at the required minimums.AssemblerHoneywell Analytics - Phoenix, AZFebruary 2018 to May 2019Assembly of gas and fire detection systems for corporations. Completing customer orders on time as requested by the sales orders. Packaging orders for the mail room to ship out. Package SorterFedEx Ground - Grayslake, ILNovember 2016 to February 2018sorting packages that come down the shoot by number. Divide and sort packages by driver number. Sort packages for each individual driver on pallets. Sort and scan packages to fix and/or update addresses for customers.Senior Customer Service - Help DeskQuill.com - Lincolnshire, ILJuly 2005 to April 2016Lincolnshire, ILAnswering incoming calls from Customer Service Reps and/or Order entry reps at multiple call centers. Calls consisted of helping reps navigate computer screens by shadowing the reps computer, Answering questions the reps may have about how to handle customer questions. Taking calls from the CS rep if the customer asked for supervisor. Problem solve any customer issues. Take incoming overflow calls for Customer Service whenever needed. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.Use computers for various applications, such as database management or word processing.Create, maintain, and enter information into databases. Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.Complete forms in accordance with company procedures. Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.Open, read, route, and distribute incoming mail or other materials and answer routine letters.Conduct searches to find needed information, using such sources as the Internet. Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions. Administrative AssistantAxiom - Libertyville, ILSeptember 1998 to April 2005Receive and place telephone calls to customers and vendors Schedule and make appointments. with clientsMake photocopies of correspondence, documents, and other printed matter. Prepare and distribute invoices to bill clients or pay account expenses. Oversee customer accountsassisting the Vice President with any requests, running errands, Entering inventory information in Excel spreadsheets. Updating the spreadsheets daily. Shipping and receiving packages for customers. I started as a receptionist, filing shipping UPS. Greeting customers in a professional manner. Showing them to the conference room. Serving soft drinks coffee& tea. Ordering and serving lunch when needed.Interviewing applicants by phone and in person for specific job roles within the company. Also terminating employees as needed.EducationHigh School DiplomaGrayslake Central High School - Grayslake, ILAugust 1985 to June 1987Skills Customer Service (10+ years) data entry (10+ years) RECEPTIONIST (10+ years) self motivated (10+ years) Assembly Worker (1 year) Soldering Assembly Line Databases Word Processing Order Entry Help Desk (10+ years) Technical Support Order Picking Computer literacy Mechanical knowledge QA/QC Analytics Manufacturing Computer Networking Desktop Support Project Management Proofreading Microsoft Excel Microsoft Office Mortgage servicing Hospitality Insurance verification Documentation review Call center (10+ years) Microsoft Outlook (10+ years) Accounting Communication skills (10+ years) Administrative experience Accounts payable Medical terminology Time management (10+ years) Upselling Computer skills (10+ years) Assistant manager experience (5 years) Microsoft Windows Cash handling Shift management Upselling POS Hospitality Customer service Mobile devices Leadership Account management Order entry Windows Project management Quality assurance Driving Accounts payable Front desk Assembly Documentation review Proofreading ERP systemsCertifications and LicensesDriver's LicenseAssessmentsCustomer service ProficientJuly 2020Identifying and resolving common customer issuesFull results: ProficientCustomer focus & orientation ProficientSeptember 2021Responding to customer situations with sensitivity Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.Additional InformationSkillsTroubleshooting Customer Service SkillsCommunication excel, word efficientdata entry team playerself motivated recruiting and termination |
