| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Chesapeake, VAEMAIL AVAILABLEPHONE NUMBER AVAILABLE-Dedicated Customer Service Representative-Dedicated to providing quality care for ultimate customer satisfaction.-Proven ability to establish and maintain excellent communication and relationships with clients. -Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems.-Excellent time management skills combined with superior knowledge of the customer service industry. Authorized to work in the US for any employerWork ExperienceCustomer Service Rep (Remote)Free way Insurace-Rockford, ILMay 2017 to September 2024 Answer customer telephone calls regarding existing accounts. Make requested policy and account changes. Respond to questions and concerns about service, and escalate calls appropriately. Consult with customers to evaluate needs and determine best options. Counsel customers on options for service and coverage. Upgrade service and offer additional service packages or options. Consistently improve customer satisfaction through expert resolution of conflicts, and issues. Insurance Processor Rep (remote)Atrium Health Care Center-North CarolinaMay 2012 to May 2017-Answered incoming calls from customers looking to buy insurance and customers with questions.-Maintained personal contact with each and every policy holder of every group policy sold.-Personally sent out premium reminders to customers that were in danger of falling behind in their payments.-Connect with clients over the phone to provide complete insurance advice and spot potential sales and referral opportunities-Understanding each clients situation, so you can recommend the RBC Insurance solutions that work best for themCustomer Service Associate (Remote)Personal Care Assisstant-Chesapeake, VAOctober 2007 to May 2012-Coordinated schedules, meetings, and appointments using Microsoft Outlook and reduced scheduling conflicts by 87%-Made travel arrangements and accommodations for company executives, ensuring timely arrivals, pick- ups and drop-offs tothe airport .-Oversaw financial record-keeping and expense tracking using QuickBooks, maintaining high accuracy and staying within budgets 99% of the time.-Organized and compiled personal and business calendars, increasing efficiency-Provided customer service to our members. Helped customers find the correct plan for their needs. Solved Issues the customer may have had with their billing issues, Explained their benefits and how they worked.Found doctors near by for the members.Assisted in helping members with the health exchange. Processed 90 patient requests by telephone dally regarding health Insurance. EducationHigh school diploma or GED in General StudiesDeep Creek High SchoolSeptember 1999 to June 2002Skills Customer Service QuickBooks Microsoft Outlook Microsoft Outlook Home Care Accounting Bookkeeping Administrative Experience Training & Development Payroll Human Resources Management Financial Report Writing Office Management Event Planning |
