Candidate Information Title Inventory Management Warehouse Operations Target Location US-MD-Baltimore Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Work HistoryJenniferSurlandContactAddressBaltimore, Maryland Street Address
PhonePHONE NUMBER AVAILABLEE-mailEMAIL AVAILABLEmSkillsProduct pickingSafety processes andproceduresRetail merchandisingPallet arrangementLight maintenanceInventory managementPerformance improvementDriven by a results-focused approach, I enhanced warehouse efficiency and customer satisfaction at Amazon through expert inventory management and a positive teamwork ethic. Skilled in product picking and fostering a collaborative environment, I consistently prioritized safety and performance improvement, contributing to a significant reduction in order fulfillment errors. Pick/packerAmazon, 1700 Sporrow Point Blvd2022-06 -CurrentFacilitated seamless order fulfillment with proper preparation of shipping documents, includinginvoices, packing slips, and waybills.Expedited warehouse operations during peakperiods by staying flexible with work hours andassisting colleagues in completing high-priority tasks.Strengthened warehouse operations by cross-training in various roles, providing backup support during employee absences or high-volume periods.Increased customer satisfaction by carefullyinspecting items for damages or defects beforepackaging and shipping.Contributed to warehouse efficiency bycollaborating with teammates on load planning,space optimization, and material handlingprocedures.Ensured timely shipment of products by prioritizing urgent orders and coordinating with warehouseteam members.Improved team morale by consistently displaying apositive attitude and willingness to assist coworkers in completing tasks as needed.Reduced packing time for orders by efficientlyorganizing and assembling packages in line withcompany standards.Reduced order fulfillment errors by diligentlyfollowing established protocols for picking, packing, and shipping procedures.Sustained a clean and safe working environment byadhering to safety protocols and maintaining anorganized workspace.Front End SupervisorJetro Cash & Carry, Baltimore, MD2015-01 -2018-11Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.Oversaw employee performance, correctedproblems, and increased efficiency to maintainproductivity targets.Coached employees and trained on methods forhandling various aspects of sales, complicatedissues, and difficult customers.Responded to customer concerns with friendly andknowledgeable service and remedied issuespromptly and effectively.Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge ofconsumer preferences.Monitored cash drawers in Number checkoutstations to verify adequate cash supply.Trained new hires in customer service excellence,contributing to noticeable improvement in customer satisfaction ratings.Coached and mentored team members for betterperformance, leading to higher levels of productivity and job satisfaction.Collaborated with store management to developstrategies for improving overall store performance and customer satisfaction.Optimized merchandise displays at checkout area,enhancing impulse purchases and increasing sales.Oversaw installation of new checkout software,minimizing errors and speeding up transactions.Monitored cashier performance metrics to identifyareas for improvement and implement correctiveactions as needed.Campaign AssistantStarts With You, Baltimore, MD2016-07 -2017-09Drove data-influenced decisions for campaigns andbusinesses.Demonstrated outstanding collaboration acrossorganization and managed many tasks.Safeguarded campaign set up for successfulmeasurement by developing learning plans andallowing for measurability.Reviewed and used data to makerecommendations to improve campaignperformance, media touchpoints and journey.Coordinated volunteer recruitment and trainingefforts, strengthening the campaign''s workforceand effectiveness.Served as a reliable liaison between variousstakeholders including volunteers community leaders and campaign staff, facilitating smoothcommunication and collaboration.Managed event logistics for successful campaignlaunches, ensuring smooth operations and positiveoutcomes.Monitored media coverage of the campaign,enabling timely responses to emerging concerns oropportunities.Organized fundraising events that generatedsignificant financial support for the campaign.Analyzed data from various sources to informcampaign strategies, leading to better decision-making and results.Point of Sale AssociateWalmart, Baltimore, MD2012-01 -2014-09Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.Helped customers complete purchases, locateitems, and join reward programs.Increased sales by offering advice on purchasesand promoting additional products.Reconciled cash drawer at start and end of eachshift, accounting for errors, and resolvingdiscrepancies.Restocked and organized merchandise in frontlanes.Assisted in inventory management, accuratelytracking stock levels and reporting discrepancies toEducationsupervisors.Processed various forms of payment securely,safeguarding against fraud or theft.Managed high volume periods effectively bymaintaining focus under pressure while maintaining a friendly demeanor towards customers.Contributed to overall store performance througheffective teamwork and collaboration withcolleagues.Handled returns and exchanges professionally,resolving customer concerns promptly andcourteously.Performed daily opening and closing duties,ensuring that the sales floor was ready for business each day.Lansdowne High School & Academy Of Finance -Baltimore, MD2011-07