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Click here or scroll down to respond to this candidateCandidate's Name
CUSTOMER SERVICE REPRESENTATIVECONTACTPHONE NUMBER AVAILABLEphoneEMAIL AVAILABLEemailBernhard's Bay, NY 13028addressPROFESSIONAL SUMMARYResourceful professional offering excellent communication and problem-solving skills. Experienced in quickly assessing customer needs and providing appropriate solutions. Knowledgeable in telephone system operations and troubleshooting communication issues.Dynamic individual with a successful track record of providing exceptional customer service. Skilled in multitasking and resolving customer inquiries in a timely and professional manner. Demonstrated ability to remain calm under pressure and handle volatile situations with ease.EDUCATIONAugust 2023Associates degree in applied Science in Engineering TechnologyDeVry UniversityJune 2009High School DiplomaPaul V Moore High SchoolEXPERIENCEFebruary 2018 - December 2019Answering Service OperatorMedical Answering Services, LLCScheduled transportation with the appropriate vehicle's requirements (ex ambulatory, van, taxi) how many people are going on the trip, is it one way or do they need to schedule return trip as wellMake sure the appropriate documents and releases are filled out for the use of transportation servicesMake sure the providers as well as the clients follow and abide, by company policiesCustomer satisfaction and relations are very importantHad to have people skills and be educated about what our company offers.Maintained up-to-date records of all conversations with customers using the computer system.Evaluated effectiveness of customer service programs by gathering feedback from clients.Resolved conflicts between customers and venders through effective communication.Monitored incoming calls, transferred calls, took messages, and responded to inquiries promptly.Collaborated with supervisors to develop strategies for improving customer satisfaction levels.Updated customer accounts regularly based on their changing needs or preferences.Utilized problem-solving skills to identify root cause of customer complaints quickly.Proactively identified opportunities for improvement in existing processes related to answering service operations.Provided friendly customer service by greeting callers in a courteous manner.Followed established protocols when transferring calls or providing information about services.Prepared detailed reports regarding daily activities as well as any follow-up actions required.Greeted callers, provided information, transferred calls, and took messages as necessary.Performed various data entry and word processing tasks, such as updating phone directories, typing, and proofreading documents and creating schedules.September 2016 - February 2018Cleaning SpecialistALPS Professional Cleaners, SyracuseProvided exceptional customer service by promptly responding to requests from clients.Remove snow from sidewalks, driveways, or parking areas, using snow shovels or spreading snow-melting chemicals.Performed routine maintenance on cleaning tools and equipment such as mops, brooms and vacuum cleaners.Demonstrated ability to perform deep cleaning, dusting and vacuuming in a timely manner.Communicated effectively with supervisors about job progress or any issues that may arise.Highly skilled in performing detailed cleaning of offices, restrooms, kitchens, lobbies, hallways and other common spaces.Adhered to all company policies regarding health, hygiene, sanitation and security practices.Adapted quickly to changing schedules due to unexpected events or circumstances.Ensured compliance with local regulations regarding disposal of hazardous waste materials.Developed expertise in the use of various cleaning agents and equipment.Maintained an organized workspace which allowed for faster completion of tasks.Collaborated successfully with colleagues when completing larger scale projects.Possessed excellent organizational skills and attention to detail.Excelled at managing multiple tasks simultaneously while adhering to strict deadlines.Demonstrated adeptness at following safety protocols when using chemicals or other potentially dangerous substances.Showed dedication by arriving early for work and staying late when needed.Utilized strong problem-solving skills to complete projects efficiently with minimal supervision.Disinfected and cleaned bathroom areas, refilling dispensers.Displayed proficiency in identifying hazardous materials and safely disposing them accordingly.Washed windows, mirrors, and glass surfaces to remove residue.Safely handled cleaning chemicals to comply with guidelines and procedures.Emptied wastebaskets to transport trash to designated disposal areas.Removed dirt and debris from high-traffic areas.Thoroughly dusted and vacuumed commercial and residential buildings daily.Stocked individual rooms and common areas with proper supplies.Communicated with clients to determine specific areas needing deep and detailed cleaning.Interacted professionally with employees and clients.Notified supervisor of issues with equipment or breakage.Promoted building security by locking doors and checking electrical appliances for safety hazards.Swept and mopped floors and vacuumed carpets.Restocked supplies such as paper towels, toilet paper and soap throughout assigned locations.Disinfected all areas of the facility using approved chemicals according to safety protocols.Collaborated with staff members to coordinate tasks and ensure that all areas were cleaned on schedule.Used proper equipment and chemicals to safely treat diverse flooring.Mixed cleaners and solvents to prepare cleaning solutions according to specifications.Set up, arranged and removed tables and chairs to prepare facilities for events.Removed snow from sidewalks, steps and parking lots.November 2014 - September 2016CashierDollar General Corporation, ConstantiaTaught coworkers how to provide excellent customer serviceManaged customers, and stocked shelves, Operated a POS terminal and stocked inventory as a cashier Set up store plan-a-grams and Oversaw all financial transactions, paperwork, and inventory Lead and motivated others to meet goals before deadlines Asked to be Promoted after just three months after getting hired as a cashier Clean up, stocking, recover, and be the head cashier Maintained a clean, safe, and productive work environmentMaintaining a record of sales for each day Running the cash register, interacting with customers, stocking shelves, and cleaning the storeTook over the Manager's or Assistant Manager's duties in the absence Counted the safe at the opening/closing of the store, counted the cashier tills at the beginning and end of each of shift, did the paperwork, Run the register, controlled the shift that was assigned to, done deposits for the shifts, stocked the shelves when needed, set up displays, Recovery, anti-theft, Provide prompt, friendly, reliable service to customers, Balance a cash drawer daily while staying within set policy guidelines Reached a record high in our store for donations for the day.SKILLSEffective Time ManagementTeamworkComputer SkillsCommunication SkillsProblem SolvingTime ManagementMicrosoft WindowsCustomer ServiceMoppingCustomer SatisfactionSuggestive SalesDetail OrientedLeadershipCash RegisterRisk ManagementEmpathy and patienceBuilding RelationshipsStrong Organizational skillsCustomer communicationsProfessionalism and CourtesyCERTIFICATIONSRevenue Cycle Managment in Healthcare (RCM)Diploma in customer serviceData Entry tools and TechniquesWEBSITE, PORTFOLIO AND PROFILEShttps://bold.pro/my/Candidate's Name -240206142713REFERENCESReferences available upon requestCOMMUNITY SERVICEJanuary 2022 - September 2023Creator & project manager The National Society of Leadership and Success, Bernhards Bay, NYHelping Hands was my Better World Project where I bridged the gap between the people suffering from mental disabilities in our community and educating those who did not have me.Developed and implemented creative strategies and games to increase community engagement.Created original slideshow presentations displaying my results and impact my project had on the community.Managed team workflow by assigning tasks, setting deadlines, tracking progress, and communicating updates regularly.Conducted in-depth market research to inform campaign development decisions based on industry trends and customer insights.Researched emerging technologies related to the industry in order to stay ahead of competition.Prepared daily checklists to measure progress and list encountered challenges.Reviewed throughout game development process.Wrote and supervised writing of game text and dialogue.Created and managed documentation, production schedules, prototyping goals, and communication plans in collaboration with production staff.Prepared and revised initial game sketches used two- and three-dimensional graphical design software.Provided test specifications to quality assurance staff.Evaluated competitive products, film, music, television, and other art forms to generate new game design ideas.ADDITIONAL INFORMATIONI am also an inducted member of The National Society of Leadership and Success (The NSLS) which i achieved by maintaining a 4.0 GPA right up until last semester when I had Covid. |
