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Click here or scroll down to respond to this candidateCandidate's Name
SKILLSStore operationsBusiness NetworkingStore maintenancePerformance AnalysisBusiness AdministrationOperations ManagementSales managementStaff hiringRelationship BuildingCustomer RelationsStaff ManagementNegotiationCost ReductionStrategic PlanningSmall business operationsVerbal and written communicationProject estimatingClient ServiceSales LeadershipProject ManagementQuality Management SystemsProduct brandingTeam LeadershipPrice StructuringDecision-MakingSound JudgmentAdept at transforming challenges into opportunities, I leveraged my expertise in operations management and relationship building at Cobra Carpet and Tile, enhancing customer satisfaction and streamlining store operations. My tenure at Sherwin-Williams honed my project management and client service skills, significantly boosting referral business through quality workmanship and strategic planning. Hard- driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.WORK HISTORYAugust 2018 - CurrentFlooring Store Owner Cobra Carpet and Tile, Plantation, FL Managed day-to-day business operations.Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.Increased customer satisfaction by providing high-quality services and timely communication.Managed daily operations for optimal efficiency, streamlining processes to reduce costs.Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.Kept all building areas and equipment functional and well-organized to promote business performance.Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.Negotiated contracts with vendors to secure favorable terms for the business. Trained and motivated employees to perform daily business functions. Assessed income and expenses and adapted plans to improve profit levels.Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.CONTACTFort Lauderdale, FL 33311PHONE NUMBER AVAILABLEEMAIL AVAILABLEBold ProfileAttention to DetailTraining ManagementMind MappingSchedulingCalendar ManagementSchedule ManagementOversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.Fostered strong professional network and partnership building skills to connect with quality leads.Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.Utilized GPS and other navigation tools to plan routes and stay on schedule.Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.Analyzed market trends to identify new product opportunities and ensure alignment with consumer preferences.Collaborated with suppliers to negotiate favorable pricing agreements and secure high-quality products for the store.Strengthened relationships with vendors to ensure reliable product deliveries while maintaining healthy business partnerships.Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.Monitored financial performance with regular budget reviews, identifying areas for cost reduction or revenue growth opportunities. Increased sales by [Number]% with special displays and promotions. Prepared bank deposits and handled business sales, returns, and transaction reports.Boosted sales during peak seasons by designing promotional events and coordinating targeted advertising campaigns.Consulted with customers to assess needs and propose optimal solutions.Proactively addressed potential safety hazards within the store environment, maintaining a secure and compliant space for staff and customers.Mentored staff members in various aspects of retail operations, promoting professional development among team members.Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers. Established foundational processes for business operations. Managed purchasing, sales, marketing and customer account operations efficiently.Interacted well with customers to build connections and nurture relationships. Assisted in recruiting, hiring and training of team members. Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service. Monitored daily cash discrepancies, inventory shrinkage and drive-off. Supervised creation of exciting merchandise displays to catch attention of store customers.Tracked trends and suggested enhancements to both challenge and refine company's product offerings.June 1995 - April 2018Flooring Installer Sherwin-Williams, Pembroke Pines, FL Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.Scheduled employees for shifts, taking into account customer traffic and employee strengths.Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.Cut and trimmed flooring to fit around obstacles and within tight spaces.Maintained clean job sites by disposing of debris responsibly and organizing tools for efficient workflow.Installed various types of flooring materials, including hardwood, laminate, tile, and carpet for diverse clientele.Performed thorough inspections of subfloors before installing new materials, identifying potential issues and addressing them proactively.Enhanced customer satisfaction by providing professional and timely flooring installation services.Completed complex flooring projects within the given deadlines, ensuring client satisfaction and repeat business.Reduced material wastage by accurately measuring and cutting flooring materials according to project specifications.Demonstrated versatility in handling a variety of projects such as residential homes, office buildings, retail stores delivering consistent quality across all settings.Increased referral business through satisfied customers who appreciated attention to detail and quality workmanship in their flooring installations.Assisted clients in selecting the most suitable flooring options for their needs, budgets, and preferences.Mentored junior team members on best practices for flooring installation sharing expertise and fostering a collaborative work environment.Delivered custom flooring solutions, working closely with clients to capture their vision and requirements.EDUCATIONJune 1989High School DiplomaBoyd H. Anderson High School, Lauderdale Lakes, FL |
