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Click here or scroll down to respond to this candidateCandidate's Name PHONE NUMBER AVAILABLEStreet Address EMAIL AVAILABLEHIGHLIGHTS OF SKILLS AND QUALIFICATIONS / PROFILE/ ETC.Over 15 years of customer service experience, including leadership responsibilites in the retail industry.Over 5 years of customer resolution experience.Some experience in conflict de-escalation.Possess strong verbal and interpersonal communication skills.EMPLOYMENT HISTORYKitchen and Bath Planner/Team Lead May 2016 - PresentIKEA 2206 Christopher Columbus Blvd., Philadelphia, PA 19148Be the one point of contact to the kitchen customer throughout the full buying process, from the first contact until the kitchen has been installed to ensure a great a seamless experience.Meet the customer, as well as connecting via email and telephone, to support with any questions.Responsible for all the different phases in the process of buying a kitchen: inspire, booking for planning, design, services offered, payment, installation, and final check to ensure a smooth experience.Responsible in understanding the specific needs of customers and staying up to date on trends, living situations and customer buying behaviors to provide relevant, affordable, functional, and sustainable solutions to our customers.Responsible in following-up with customers during the purchase process, to ensure closure of the deal.Keep up to date and understand the store and department action plans to ensure your contribution and responsibility. Constantly improve your knowledge of internal IKEA routines and regulations related to your area of work.Stay up to date on and use applicable applications to correctly process and issue documentation on goods and services to ensure proper processes and documentations.Maximizing sales and profitability by ensuring that the area of responsibility is clean, tidy, fully stocked and correctly priced. Ensure that the products are in perfect condition at all times.Being passionate about the products being sold and actively learning about the features and benefits. Sharing the knowledge with customers and colleagues.Actively approaching customers who need additional help, and advising customers on the best possible solutions for their homes in order to sell more.Prepare the area of responsibility for stock replenishment and preparing for next days business.Understanding the departments action plan, and supporting the goals and targets set by the department manager.Candidate's Name PHONE NUMBER AVAILABLE102 White Cedar Drive, Sicklerville, NJ 08081 EMAIL AVAILABLEMerchandiser November, 2016 February, 2016Canada Dry 8275 N. Crescent Drive, Cinnaminson, NJ 08110Merchandise store shelves, coolers and displays with Canada Dry group brands in retail stores. Partner with sales representatives/managers to coordinate delivery and merchandising schedules.Build effective relationships with store personnel to assure superior customer satisfaction. Identify incremental sales opportunities for sales representatives to pursue.Cover routes and provide sales and/or merchandising services as assigned.Customer Service Manager/Fuel Manager November, 2007 September, 201Wawa Food Markets 270 E. Greentree Road, Marlton, NJ 08053Supervise day-to-day operations in the absence of management. Respond to customer service issues in a timely manner. Create effective customer service procedures, policies, and standards. Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.Ensure exceptional customer service is being delivered. Respond to and resolve customer inquiries and solicit customer feedback and input. Respond to and resolve customer inquiries in a courteous and timely manner.Participate with the store management team to improve store performance in areas of sales, controllable expenses, merchandising, marketing, associate retention and associate training and make appropriate recommendations to store management regarding the same.Provide direction, motivation, and coaching for associates during the shift.Ensure the 24/7 execution of all customer service programs and processes.Ensure execution of established safety, security, quality, and store operations policies, procedures and practices. Responsible for all cash processes which also include deposit preparation, lottery, gift cards, and checks where applicable.Complete cash and lottery processes.Responsible for maintaining accurate article level inventory to maximize sales; perform cycle counts and orders.Check in vendors.Recognize associates and celebrate accomplishments.Fuel ManagerGreet customers at kiosk/fuel dispenser and provide an enjoyable fuel experience for all customers. Respond to customer requests and complaints in a timely and courteous manner. Utilize the GREAT customer service and customer recovery model to ensure customer engagement.Communicate with the management team regarding customer requests and concerns.Assist fuel customers by determining need (fuel type, amount, etc), programming fuel dispenser, and pumping fuel.Operate the point of sale as per corporate standards and maintain proper cash levels. Process cash and credit payments and use cash register to dispense change/receipt at completion of service.Candidate's Name PHONE NUMBER AVAILABLE102 White Cedar Drive, Sicklerville, NJ 08081 EMAIL AVAILABLEComplete outdoor housekeeping functions including using outdoor power equipment, cleaning, power washing, sweeping, cleaning oil and gas spills and picking up and emptying trash. Wipe down the fuel area and restock all fuel area supplies and products.Replace receipt paper and ensure that credit card payment area has not been tampered with.Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications.Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards.Complete other tasks as assigned by store management.Complete weekly schedules to accommodate for busy periods, making sure that the fuelcourt is fully manned proportionate to the demands of the business.Keep all state and store compliance records. Make sure that state and Wawa records are ready for audit.EDUCATION / TRAINING HISTORYBachelor of Arts in Mass Communication (incomplete credits) June, 1987 April, 1991St. Josephs College 289 E. Rodriguez Sr. Blvd. Quezon City, PhilippinesHigh School June, 1982 April, 1987Lourdes School of Quezon City 131 Kanlaon St., Sta. Mesa Heights, Quezon City, PhilippinesINTERESTS AND ACTIVITIESPlaying golfWatching live sports (Philadelphia Eagles, Philadelphia Phillies, Philadelphia 76ers)REFERENCESAvailable upon request |
