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Click here or scroll down to respond to this candidatePROFESSIONAL SUMMARYDynamic leader with a proven track record at Marriott International,adept in staff management and customer relations. Skilled in team coaching, fostering a 20-person team to peak performance. Holds a Marketing BA, enhancing guest experience through strategic training and development.EXPERIENCEOnsite SupervisorMarch 2021 - November 2023 Access Stafng (Nike), Memphis, TNHousekeeping ManagerApril 2019 - February 2021 Marriott International, Memphis Housekeeping SupervisorJune 2017 - March 2019 Hilton Corporation, MemphisAssessed employee performance, identied areas of improvement, and provided feedback to ensure successful job execution.Conducted regular reviews of staff scheduling to ensure proper coverage of shifts while minimizing overtime costs.Coordinated hiring processes including conducting interviews, evaluating candidates' qualications, making offers.Served as a liaison between management and employees, addressing grievances promptly and fairly.Resolved conicts between team members in a professional manner while maintaining a positive working environment.Was in charge of scheduling, training, and performance monitoring for 15 employeesOversaw team productivity and workow to ensure that quality standards were metCollaborated with the front desk to respond to all guest requests as quickly as possibleTrained and mentored all new employees to ensure the highest possible level of service and performance Ordered supplies for housekeeping and guest toiletries Schedules, shift reports, and other business paperwork were all completed by me. Led a team of 20 employees in a busy hotel with 200 rooms CONTACTPHONE NUMBER AVAILABLEEMAIL AVAILABLEConyers, Georgia 30013SKILLS Customer relations Team leadership and coaching Staff management Training and development Excellent customer service skills Customer service Marketing - Bachelor of ArtsANTHONY TAYLORAccount ManagerMay 2012 - April 2017 Family First Logistics, Memphis Shipping and Receiving SupervisorJuly 2008 - May 2012 McKesson, Memphis, TNAcademic AdvisorAugust 2003 - May 2008 Coahoma Community College,Clarksdale TrainedWas in charge of overseeing daily operations, which included employee performance, preventative maintenance, and safetyAssigned housekeeping staff to specic shifts and room blocks based on their abilities and daily requirements.Negotiated product and freight prices in order to reduce overall costsImproved account management by predicting potential competitive threats and outlining proactive solutions Keep up with nancial markets and the factors that affect them Coordinate with other departments as needed Was responsible for maintaining client relationships.Provided training sessions for new employees on safety protocols and operational procedures related to shipping and receiving duties.Supervised staff members, providing guidance and direction when needed to ensure timely completion of tasks.Identied areas for improvement within the department through analyzing current procedures and implementing new strategies.Coordinated with warehouse personnel to move products from receiving area into appropriate storage locations.Coordinated movement of incoming and outgoing shipments for balanced inventory management.Advised students on career choices, job placement, and academic objectivesAdvised students on how to choose courses that would help them achieve their career goalsOffered support and guidance to students who were having academic or personal difcultiesProvided recurring academic advisement services to students in order to keep them on track with their education.EDUCATIONCompleted coursework towards Bachelor of ArtsJackson State University |
