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Click here or scroll down to respond to this candidateTHE HOTEL IVY - A LUXURY COLLECTION HOTEL JULY 2024 - PRESENTRED LOBSTER JANUARY Street Address - JULYStreet Address
ObjectiveEnergetic and quick-learning individual ready to provide a positive attitude, customer service skills, clerical skills, and problem-solving abilities. Looking to build work experience and further develop customer service skills learned through a hospitality education.Work ExperienceGuest Service Agent- Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.- Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.- Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate.- Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.- Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers checks, and other forms of payment. Convert foreign currency at current posted rates.- Post charges to guest rooms and house accounts using the computer.Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.- Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.- Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.- Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.- Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Hostess- Monitor a waiting list, manage a floor chart with available tables, and be able to communicate with guests who are waiting- Greeting our guests with friendly conversation, and using a seating chart to seat appropriatelyApril 09 1996FemalePHONE NUMBER AVAILABLEEMAIL AVAILABLEMinnesota, USANguyen Phung Ngoc ThanhHILTON BLOOMINGTON DECEMBER 2021 -PRESENTGOJEK OCTOBER 2020 -SEPTEMBER 2021VIETJET AIRLINE- Answering phones, take reservations and be responsible for seating guests according to server availabilityRoom Service ServerMain responsibilities:- Set up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by company standards- Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines- Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales- Report all communication to immediate shift supervisor Olive Cocktail Server- Anticipate and respond to guests needs- Suggestively sell beverages and menu items; take food and beverage orders- Answer guest questions, make recommendations, up-sell liquors- Deliver drinks and food, maneuvering trays through large crowds- Remove dirty glasses and dishes from tables and keep tables clean/wiped- Stock and organize inventory at server stations and behind the bar Bloomington Chophouse Hostess- Responsible for taking reservations through phone call and using the online reservations system in Tock- Greeting and seating guests, responding to guest inquiries, managing reservations- Greet incoming and departing guests warmly with a genuine smile and eye contact; informs guests of their name, escort them to assigned dining area; present menus; announce waiter's name- Manage the flow of guests into the Chophouse and Olive Bar areas, provide accurate wait times to incoming guests if appropriate, monitors a waiting list, enters guest names into the computer system, show guests to their table and bid guests farewell as they leaveOperation AdministrativeMain responsibilities:* Assistant General Manager:- Collect and arrange contracts from all department to have the final check before submitting to GM- After getting GMs signature, put legal seal to all the contract and hand over to all departments or partner companies* Communication team- Work directly with media and news agencies about the procedure to sign contracts- Manage and censor the content and timing of articles writing about the company- Impusle the progress of posting advertisements for the company* HR team- Drafting personnel contracts, adjusting income and mission based on requirements each monthJULY 2020 - SEPTEMBER2020THE SAGAMORE RESORT- LAKE GEORGE, NEW YORK DECEMBER 2019 - APRIL 2020THE REVERIE SAIGON HOTEL OCTOBER 2018 -FEBRUARY 2019THE CONTINENTAL SAIGON HOTEL JUNE 2018 - JULY 2018 Customer ServiceMain responsibilities:* Inbound:- Receive information from customers about booking air tickets, canceling tickets, transferring flights, as well as accompanying services.- Answer and provide information in case customers encounter problems during service experience.- Support to order additional services including: luggage, chairs, food...* Outbound:- Confirm information and implement relevant policies to support customers in case of flight cancellation or delay.- Make calls to announce changes in flight schedules and information on airline tickets. -- Conduct customer satisfaction surveys as well as confirm service-related information(credit cards, payment channels, add-on channels, databases, etc.) Internship in F&B DepartmentMain responsibilities:- Calwelds Lobby : Server: Learn and comply with the departments food handling and safety procedures, Take order with international customer service standard, reinforce the importance of accurate and timely food runner, Recommend the wine match with the food;- La Bella Vita Restaurant: Buffet Attendant: Refill the food and beverage, maintain the time and temperature, required in keeping food safe during specific flow of food, receive and store food and wasted managamentInternship in Front Office DepartmentMain responsibilities:- In The Reverie Lounge: Learning and supporting the co-worker in the check in and check out procedure; Greet guests and provide them with superb customer service; Preparing alcoholic or non-alcoholic beverages for bar and patrons. Interacting with customers, taking orders and serving foods and drinks. Assessing bar customers' needs and preferences and making recommendations.- Business Center: In charge of fax, email and paperwork; Schedule meetings and conference rooms; Record all the booking of business center; Greet and support the guest of printing and scanning.Internship in Housekeeping DepartmentMain responsibilities:- Chamber maids: Cleans the rooms; Change guestroom and bathroom liner; Make guest room beds;Replenish guest supplies; Answer guest requests promptly on the floor. Responsible for collecting guest laundry ;Handover lost and found articles if any found in the room; Replenish maids cart with supplies for the next shift; Arrange and stock the pantry with linen and supplies.MAJESTIC SAIGON HOTEL MAY 2018 - JUNE 2018CARAVELLE SAIGON HOTEL OCTOBER 2017 -FEBRUARY 2018VATEL RESTAURANT MARCH 2017 - JULY2017VATEL SAIGON MARCH 2017 - MARCH2020HUNG VUONG HIGH SCHOOL SEPTEMBER 2011 - MAY2014- Public area: Take care of the plants. Responsible for cleaning the lobby, hotel lobby and public areas, staff rooms of the hotelInternship in Housekeeping DepartmentMain responsibilities:- Chamber maids: Cleans the rooms; Change guestroom and bathroom liner; Make guest room beds; Replenish guest supplies; Answer guest requests promptly on the floor. Responsible for collecting guest laundry; Handover lost and found articles if any found in the room; Replenish maids cart with supplies for the next shift; Arrange and stock the pantry with linen and supplies.- Laundry : Load washed linen into dryers; Clean equipment after using . Load soiled linen into washing machines, feed in the right amount of detergent and other laundering chemicals.Internship in F&B department- BanquetMain responsibilities:- Knowing the process of celebrating, planning and decorating events, meetings.-Set up and do the coffee break-Set up buffet for breakfast and lunch, set menu, cocktail, Christmas and New Year Eve and Wedding-Set up the meeting rooms for business center- Serve for breakfast, buffet, set menu,western and cocktail in fine dining restaurant PRACTICE-Barista: Making and serving non-alcoholic drinks. Maintaining the hygiene standards-Kitchen: Preparing meals according to fine-dining menu; Manage time; Understanding the process of French cooking; Knowledge of using utensils and following food hygiene rules;-Pastry: Making French pastries; Know the ingredients, technique and the process of each pastry-Service: Set up a table according to chosen menus; Take the order; Serving meals and beverages; Making cocktails; Maintaining fine dining restaurant hygiene standardsEducationBachelor of International Hotel and Tourism Management HUNG VUONG High school Diploma topcv.vn |
