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EMAIL AVAILABLE  PHONE NUMBER AVAILABLEOBJECTIVEObtain a customer service position to assist customers, resolve any issues they might have and foster a positive experience for the customer and the company by utilizing my Problem-Solving skills, Written and verbal communication skills, Time management skills and excel in customer satisfaction.EXPERIENCEAssured Partners  Greensboro, NCAgency Operations Manager, December 2006  March 2012Respond to time-sensitive emails or phone messages from customersTake care of immediate complaints referred to me by Customer Service RepresentativesSetting customer service goals for various members and assisting each individual in achieving their goalsResponsible for weekly meetings with team members to discuss customer service questions, complaints, or implement new department policiesVarious operational duties including employee performance, hiring, sales and serviceFirst Citizens Insurance  Raleigh, NCVice President Agency Operations, June 2000  November 2006Responsible for daily operations of all departments including customer service issues, policies and procedures handling customer complaints escalated to meGreensboro Insurance Services  Greensboro, NCCustomer Service RepresentativeOffice Manager, December 1982  June 2000Initially responsible for Commercial Insurance Customer ServicePromoted to office manager, my position included overall management of our office, development and implementation of office policies and proceduresEDUCATIONElon University  Elon, NC  1 yearThe National Alliance for Insurance Education, Austin, TexasCertified Insurance Service RepresentativeInsurance Institute of America, Malvern, PAAssociate in General InsuranceAppalachian State University, Brantley Risk an$ InsuranceInsurance Executive ProgramAWARDS AND ACKNOWLEDGEMENTSPresident - Mid Atlantic User Group, 2011  Organization established for Agency Owners and Personnel utilizing Insurance Industry uniform Computer SystemHigh Achiever Award, 2008  Presented by Travelers Insurance CompanyEmployee of the Year, 1999President, 1985-1986  North Carolina Association of InsuranceWoman of the Year, 1981  Alamance County Association of Insurance Women6